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Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the keyboard is not working to enter your password on the login screen.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you use the onscreen keyboard and login to your computer.
Here is how it is done.
Click on the icon Ease of Access on the bottom right on the login screen, which includes several options to assist users with disabilities. The option we’re looking for is On-Screen Keyboard. Click or tap it and you’ll see a full-size virtual replica of a standard keyboard layout appear on the screen. Enter the password using the onscreen keyboard and login to the computer.
Once you have logged in to the computer check whether the keyboard is working. If no, then uninstall the keyboard driver from device manager and then restart the computer and check.
Here is how it is done.
- Start Control Panel, click Hardware and Sound, and then click Device Manager.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
