Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.

There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

↧

Re: Can not boot

December 29, 2018, 2:00 pm

≫ Next: My laptop doesn’t wanna work it keeps showing diagnostics like it doesn’t wanna go in.HP650

≪ Previous: Re: Notebook doesn't turn on

You could consider purchasing your own HP Recovery Media from HP using this link: http://support.hp.com/us-en/document/bph07143

Or ... you could do the following:

1) Since your wife and you have the same PC models, you will be using the same drivers; so, follow these directions on your wife's pc to make a backup copy of her drivers onto a USB stick: https://www.tenforums.com/tutorials/68426-backup-restore-device-drivers-windows-10-a.html

2) Use this link to download and create Win10 installation media on your wife's PC: https://www.microsoft.com/en-us/software-download/windows10

3) Once you have that, boot your PC from it and install Win10 afresh.

4) Insert the USB stick containing the drivers from your wife's PC and using that same thread, load the HP drivers from it for your PC.

↧

My laptop doesn’t wanna work it keeps showing diagnostics like it doesn’t wanna go in.HP650

December 29, 2018, 2:09 pm

≫ Next: how to reset the admin password in bios

≪ Previous: Re: Can not boot

My laptop doesn’t wanna work it keeps showing diagnostics like it doesn’t wanna go in. I’m using hp650

↧

how to reset the admin password in bios

December 29, 2018, 2:29 pm

≫ Next: M." SSD upgrade

≪ Previous: My laptop doesn’t wanna work it keeps showing diagnostics like it doesn’t wanna go in.HP650

the computer locks me out and system disabled [i 55043744]..i know the other bios password but that did not help.

Thanks for your help

↧

M." SSD upgrade

December 29, 2018, 2:32 pm

≫ Next: Bios Password

≪ Previous: how to reset the admin password in bios

I've the 15-ak002nl model and after having read preceding topic about compatibility only with SATA model i've bought a Crucial M.2 SSD SATA (https://www.amazon.it/gp/product/B077SL4FZG/ref=oh_aui_search_detailpage?ie=UTF8&psc=1). I don't see any SSD in BIOS boot. Also i've disabled Secure, I've upgrade bios, i've enabled Legacy but ...no solution. I've promised this upgrade to my son...I've read every forum about this problema but i've not found any real solution. Sorry for errors, i'm italian. Thanks

↧

Bios Password

December 29, 2018, 2:45 pm

≫ Next: Re: how to reset the admin password in bios

≪ Previous: M." SSD upgrade

I updated my laptop through the support program and the computer now asks for a bios password?
Previous owner has not put a password.

↧

Re: how to reset the admin password in bios

December 29, 2018, 2:44 pm

≫ Next: Re: Bios Password

≪ Previous: Bios Password

Reboot and enter 62652101

REO

↧

Re: Bios Password

December 29, 2018, 2:45 pm

≫ Next: Re: Bios Password

≪ Previous: Re: how to reset the admin password in bios

Welcome to the HP Support Community

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

When talking to the HP rep ask them to escalate your service request.

Just to note:

Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

REO

↧

Re: Bios Password

December 29, 2018, 2:53 pm

≫ Next: Re: how to reset the admin password in bios

≪ Previous: Re: Bios Password

Is there any e-mail to the european region?

I could press ESC and go into the menu and try to use other stuff, now I can't even go there. Neither can I make it boot from USB, as of my understanding I need to make it USB bootable?

↧

Re: how to reset the admin password in bios

December 29, 2018, 3:03 pm

≫ Next: Re: Can not boot

≪ Previous: Re: Bios Password

Thank you so much. you are awesome..

↧

Re: Can not boot

December 29, 2018, 3:05 pm

≫ Next: Re: bios locked when i turn on laptop i get code [ i 67456030 ]

≪ Previous: Re: how to reset the admin password in bios

I wish it was that easy..

As I stated I tried windows recovery and was prompted as stated above..

I tried to wipe the hard drive with DBAN but it still goes to the HP screen....

I put cd as the first in the boot sequence also...

I think I'll just spend the money for restore cd's.......

↧

Re: bios locked when i turn on laptop i get code [ i 67456030 ]

December 29, 2018, 4:16 pm

≫ Next: Re: bios locked when i turn on laptop i get code [ i 67456030 ]

≪ Previous: Re: Can not boot

Your AWESOME! Thankyou Have a Good Safe NEW YEAR!!!

↧

Re: bios locked when i turn on laptop i get code [ i 67456030 ]

December 29, 2018, 4:17 pm

≫ Next: Re: Problems with unsigned drivers dv7-2173ca and windows 7

≪ Previous: Re: bios locked when i turn on laptop i get code [ i 67456030 ]

You're very welcome.

Happy New Year to you too!

↧

Re: Problems with unsigned drivers dv7-2173ca and windows 7

December 29, 2018, 6:42 pm

≫ Next: Failure ID: MAKU22-6PL9BB-MFGJXG-61BK03

≪ Previous: Re: bios locked when i turn on laptop i get code [ i 67456030 ]

Hi For sure it is a DV7-2173ca (Canada.) I will try some of those suggestions and get back to you.

I did install a verson from the support disk that came with the PC. THe Drivers all came from this website. Some came from Drivereasy as some are outdated. I am not sure if they are generic or not. I will try your suggestions and get back to you.

Regards Rick M

↧