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All Notebook Boot and Lockup posts

older | 1 | .... | 2867 | 2868 | (Page 2869) | 2870 | 2871 | .... | 2966 | newer

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    HI there @Lil_Boy_Blue

    the light on the caps lock is approximately 2 seconds on, 2 seconds off, repeateded over and over

    Like I said in the original post it kept on blinking like that for 20 minutes or so, not doing anything else, so I powered the notebook off

    I've tried all of your suggestions to no avail, unfortunately.


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    my son entered administrator password on the laptop and he forgot it. 

    any way to reset it?


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  • 12/24/18--16:26: Password after BIOS upgrade
  • Hi,

    I have "successfully" upgraded my BIOS to F.70, but after this operation I am unable to enter BIOS - it is now password protected (before BIOS upgrade password was not set). Now I can see new BIOS for my model F.73 with info 

    "Fixes an issue which causes the administrator password to be requested by the system when the -p command is used to flash the BIOS.", so I have tried to upgrade my laptop to this version, but I cannot upgrade BIOS because it is asking for BIOS password and after 3 fail attempts it is not accepting new passwords. Can someone help how to handle this situation? 


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  • 12/24/18--17:42: laptop not booting
  • When I turn my laptop on the screen stays black and my caps lock blinks 5 times slow then 3 times fast. anyone have a solution for this?


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  • 12/24/18--18:45: Hard disk error
  • Boot device not found

    Please install an operating system on your hard disk

    Hard disk (3F0) 


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    I wanted to update the BIOS, after updating the program and restarting windows, the laptop stopped working, or rather the screen was burning black and the fan was just spinning and nothing else. I tried to restore the BIOS, clamped the win + b keys and then the power button, the Bios recovery window came out, it was all over, the reboot started and now the laptop is constantly rebooting every 2-3 seconds and nothing appears on the monitor. Tell me how to revive it (restore)

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    After installing debian as a second system, I cannot enter the UEFI / BIOS settings by entering my password.I didn’t exactly forget this password (I’m typing it ~ 30 times a day), just before Install system using this password I entered bios settings to switch legacy on. Windows 10 and Debian Stretch 9.6 are installed and they boot correctly. What could be the problem and how to fix it?


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    My laptop keeps on restarting. My brother plugged my laptop to our wifi modem thru LAN to check if what's going wrong on our wifi connection. I dont knwo what are things he navigated or clicked. Then after that my laptop keeps on restarting, every time i will open it, input my password the windows opens then a dialog box pop ups saying "your pc will automatically restart in one minute " "windows ran into a problem and needs to restart. " also this " failed to

    conme to windows seevice. windows connect to the SENS Service. This problem prevents standard users from signing in ".

    Please help. Thank you


    0 0

    Laptop is Pavilion g6 2301ax,

    Comes with AMD a8 4500m with 7640g +7600m graphics integrated

    Upgraded to AMD a10 4600m 

    Graphics chip is not changed.

    Ram: 4gb ddr3 sodimm. Condition: OK

    HDD: hitachi 500gb condition: ok checked via memory and hard disk diagonostics via HP bios

    .

    Laptop was working fine after upgrade for several months, no heating issue at all.

    No other hardware upgrade.

    A few days ago i started playing Mass Effect 2 game. 

    I was working fine for few days.

    And last day when i was playing laptop just turned off.

    And while restarting again display didn't turned on but rest of thing were working fine. 

    No heating , no power issue ,

    I did hard reset many times by removing battery and pressing power button from 30-60 seconds. But nothing worked.

    Then i found a solution to remove CMOS for few seconds and try.

    Now this works and i am able to see display, bios, i can login and use windows. 

     

    But now the ISSUE IS THAT I CAN NOT ENABLE THE LEGACY MODE IN BIOS.

    AND MY GRAPHICS DRIVERS ARE NOT WORKING EITHER.

    when i try to enable legacy mode and press save and exit. 

    Laptop restarts but display not starting like it is disconnected. 

    And is if remove CMOS and try again it resets changes back to legacy mode disabled.

    How can i fix that? 

    I tried older version of bios. (insyde bios) and i tried win+B but no luck.

     

    On other hand with graphics driver. 

    If i install via any mode.

    1. Amd provided setup

    2.windows update method

    3.manually updating from Device Manager

    After some seconds display flickers and goes black and never gets back to normal. Laptop restarts after several minutes. 

    But windows stucks on logo and rotating dots. Dots stops rotating and after several minutes it restarts again and same is case.

    I can get to safe mode, disable one graphics out of two (dual graphics) in device manager or uninstall both and i can boot into windows.

     

    Its been three days now. and i have tried reinstalling windows (same version latest) and older version(1803). But no luck.

    I was using phoenix OS  along side windows 10 and that stucks at boot too.

    I had replaced CMOS with same voltage and numbering too. But nothing working.

    Using windows without graphics is of no use for me.

    Ram stick is one and i have tried both slots.


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    Welcome to the HP Support Community

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

     

    REO


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    Any update???

     

    REO


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  • 12/24/18--23:16: Re: Bios locked hp folio 13
  •  

    To help others please mark my post " Accept as Solution " if it solved your problem.

     

    REO


    0 0

     

    To help others please mark my post " Accept as Solution " if it solved your problem.

     

    REO


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  • 12/25/18--00:32: BIOS Help
  • Hi everyone. I have an HP Probook 450 G2. I wanted to dual boot the Windows 10 OS that I currently have installed with Linux. I have a problem though, I put a BIOS password on it when I first bought it and I can't remember is. I need help in either temporarily bypassing it or deleting it so I can restart and boot from the drive to install linux. Thanks.


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  • 12/25/18--03:23: Re: BIOS Help
  • Welcome to the HP Support Community

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

     

    REO


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  • 12/25/18--03:39: Re: admin password
  • 53571000

    Tanks.


    0 0

    Hello.

     

    I Bought this laptop in 2017. After 3-4 months of using the laptop is dead. We brought in for repair - motherboard replacement. We waited a long time, at last repaired.

     

    After the repair, new problems appeared - periodical suspension of the mouse cursor. You want to move the cursor, and he slowly and slowly stretches into that area. On the touchpad the same thing does not depend on the presence of a connected mouse.

    There is no possibility to carry repairs, a laptop is needed for work. After 5 month there is new problem - blue screen after screen lock Win+L. Blocked the screen, went away, return back - blue screen.

     

    Error code:

     

    Произошла ошибка при настройке дескриптора безопасности на устройстве \\.\klfltdev.
    
     Код системной ошибки 0x5:-
    
    Отказано в доступе.
    Z4 error.jpg

    I compleetely removed Kaspersky Endpoint Security. 

    Problem still exists, only now refers to flcdlock.exe service. This is HP secure utility.

     

    I removed this service. Problem still exists. But now, there is only blue screen without any error code. Helps only shutdown button.

    Even if the lockout is not turned on, move away from the laptop, pull the mouse - the blue screen.

     

    I have standard waranty on 3 years. At the time of repair, the service center will not give me another laptop.

     

    What to do in this situation?

     

    Thank you.

     

     


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  • 12/25/18--04:22: Re: Please wait message
  •  

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not booting up.

     

    Appreciate you trying the steps. Don’t worry, I’m here to help! To better assist you - What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)


    Let's try these steps -

     

    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Remove the Battery. 
    Note - This step might not be applicable for built-in batteries. 
    4) Press and hold down the power button for 15 to 20 seconds. 
    5) Plug-in the Adapter and put the Battery back into the computer. 
    6) Try to turn on the computer. 

     

    If the issue still persists, try these steps to perform a system recovery again -

     

    1) Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. 2) Remove media from internal drives, 

    and remove any recently added internal hardware.
    3) Insert the first recovery CD, and then turn off the computer.
    4) With the computer off, press and hold the power button to turn on the computer.
    5) Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    6) Press F9 to open the Boot Options Menu.
    7) Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
    8) A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media and then click Next.
    9) Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration.
    10) When Recovery Manager prompts you to back up your files, select a backup option:
    If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    11) HP Recovery Manager prepares the computer for recovery.
    12) Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)

     


    0 0

    HP Elitebook 840 G1 + Core i7 4600U CPU + 16GB RAM + 512GB m.2 SATA SSD + 2TB HDD 

    P R O B L E M:    NUM LOCK and CAPS LOCK Lights blink 7 times during bootup.

     

    I bought an installed a brand new 2TB Seagate Baracuda Hard Drive in my computer. However, the computer would randomly have delays during boot up and the CAPS LOCK and NUM LOCK LED would blink every time before boot up.

     

    To test, I removed the 2TB HDD, and the computer normalized. This was baffling since when the computer DID boot up with the 2TB Hard Drive, it would work normally in windows.

     

    After much research, I realized that HP 840 G1 and G2 Series DO NOT SUPPORT Hard drives over 1TB. I tried a 2TB Firecuda SSHD, but had similar issues.

     

    Afterward, I installed a WD BLUE 1 TB HDD in the computer, and it is now perfectly fine and booting up normally.

     

    So recommendation: DO NOT INSTALL HARD DRIVES LARGER THAN 1TB in LAPTOPS MANUFACTURED BEFORE 2016.


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  • 12/25/18--04:40: Re: admin password
  •  

    Reboot and enter   64324445

     

    REO


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