System disabled.
53571000
Thanks for your feedback.
Re: admin password
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Zbook 17 Bios password
Hi,
Can anyone help me on this please ?
I am not sure of the BIOS Administrator password on my HP Zbook 17, When I press Esc after a reboot and Enter into BIOS Setup mode, it is asking for Administrator password which I have forgotten.
Product Name: HP Zbook 17
SKU Number: D5D93AV
After 3 attempts, it come to a new screen with the following
"On-Screen Keyboard"
then display a keyboard on the screen only.
If I press enter again,
I get
"Authentication failed"
"system locked"
"Press the power button to restart the system"
Please help me on this !!
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Re: Zbook 17 Bios password
Welcome to the HP Support Community
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
REO
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Re: System disabled
You're very welcome.
Sounds like you need to reinstall the operating system.
First run the hard drive diagnostics test in the BIOS. and see what it reports.
I think you can use the F2 key to get to the diagnostics program.
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Re: admin password
Hi 
64324445 is invalid.
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Re: admin password
Then try: 42459026
REO
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Re: SMC File not working, Tryed on different laptop
Hello
I have found the solution!
HP is worthless, they could not help me with this.
I found the solution myself!
For x360 G2 G3 and so on, you must have external keyboard.
And then connect USB memory, press Windows key + arror up + arrow down on external keyboard.
Start laptop and THEN DIRECTLY multiple times press F10 on INTERNAL keyboard.
Then it will work!
/Demir
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Re: admin password
You are my superman 
think you very very much
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Re: admin password
Your very welcome
REO
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SMC on HP EliteDesk not working?
Hello
I have a HP EliteDesk 705 G2 that needs the BIOS Supervisor password removed.
I am aware of the jumper on motherboard, but on this particular device the jumper will not work becouse on the BIOS Setup i have Enabled Stringent security. Which means only SMC option left.
On HP Manual for this device it says clearly
"Resetting the password jumper CAUTION: Stringent security is a mode where there is no physical bypass of the password function. If enabled, removing the password jumper will be ignored. To enable this mode, change the security setting Clear Password Jumper in Password Policies to Ignore. If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command."
I have talked with HP but they told me that they cannot crate SMC file for Desktops becouse it only works for laptops which is obviosly NOT TRUE. And after i refered to the manual, the guy create a SMC File for me BUT the new problem is that i get SMC Command Failure becouse of wrong date and time sett on SMC Files.
I get following info on SMC Command Failure info.
SMC Command Failure
SMC log status: 0x4
PEI Status: Success
Command GUI: F0EE.............
Number of Executions: 0
Maximum Executions: -1
Command Start date: 0000/00/00 00:00:00
Command End date: 0000/00/00 00:00:00
System Date: 0000/00/00 00:00:00
I have told this to HP, that the SMC Contains wrong command dates, and the support agent told me that their tool generates SMC For Desktop with these dates becouse Desktops are not supported for SMC, which contradicts the information HP provides on they hardware manual.
Anybody on this forum that can help me clear this whith HP?
Is the support agent just messing around with me? Or what is this all about?
Is the support agent just messing around with me? Or what is this all about?
Thanks in advance.
Best Regards
Demir
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Re: ENVY m6-k125dx turns on for a few seconds, then shuts off
Hi!
I understand your laptop turns on for a few seconds and shuts down randomly.
Don't worry I'll to help you out.
Did you make any software or hardware changes on your laptop?
Does the laptop shut down while you are at the BIOS page?
Is your PC getting overheated?
Try updating the windows to the latest version.
Try updating the BIOS and chipset drivers on your PC and check if it helps.
Update the BIOS on your PC using this link. Click Here
Also, update the chipset drivers on your PC using this link: Click Here
You can also try updating other drivers on your PC using HP support assistant.
Refer this article to know more information about using the HP support assistant.
Try restoring the BIOS to default and check if it helps.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
Also, try the steps recommended below.
Right-click My Computer, and then click Properties.
Click Advanced system settings.
Click the Advanced tab.
In the Startup and Recovery section, click Settings.
Click to clear the Automatically restart check box.
If the issue persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Refer this article to further troubleshoot random restart issues. Click Here
Let me know how it goes!
Take Care! :)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Sleep
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from your post that you are having issues with the HP notebook not going to sleep mode. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Did you try to update the Bios?
In the meantime, let's try these steps here:
Perform a Hard reset on the notebook:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Next thing, I would suggest here is to update the Bios and Chipset drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Once done, restart the computer.
I would suggest you go through all the steps suggested in the support document for - HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
Next thing, regarding the keyboard backlight turning off, please go through the support document for - HP Notebook PCs - Using the Backlit Keyboard
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
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compaq cq 56 capslook blinking screen dark
Hello all,
I have Compaq Presario Cq 56 laptop. Sometimes I cant start, CAPSLOOK is blinking and screen always dark. After I hold power button till power off , then I trying to start 2nd or 5th times finally laptop is opening normaly. If I shutdown and try open when I want to use laptop 5 minutes 1 hour or 1 day later again I will do same steps try 2 or 5 times finaly opening. What can I do for start only first time pushing to power button?
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Re: Problems with unsigned drivers dv7-2173ca and windows 7
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support I see from your post you need assistance with the driver issue for your HP Pavilion G7 2373CA notebook. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
What is the exact model of the notebook? Is it DV7-2373ca or Is it G7-2373ca
Have you installed a retail copy of Windows or OEM version of Windows?
Have you tried to update the drivers either using Windows update or using HP Support Assistant?
In the meantime, let's try these steps here:
If you're using HP Pavilion G7-2373ca notebook, I did go through the Product specifications and found that this PC was shipped with Windows 8 and there are only drivers available for Windows 8 and 8.1.
Software and driver download page from our HP support website.
If you have installed a retail copy of Windows then you would need to rely on Windows generic drivers, that is Windows update or you can try to install HP Support Assistant and check if that helps.
I would suggest here is to Run Windows Updates troubleshooter -
Download and install the Windows update troubleshooter from this link.
Now try to perform Windows Updates -
- Click Start, type update in the search box, in the list of results, click Windows Update.
- In the details pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
- If you see a message telling you that important or optional updates are available, or telling you to review important or optional updates, click the message to view the updates to install.
- In the list, select the check box for the updates that you want to install, click OK, and then click Install updates.
Alternatively, you can , download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Once done, restart the computer.
If this does not resolves the issue then you would need to revert back to the original Operating system that was shipped with the PC.
If you have created one, you can try to perform a system recovery or else please follow the instructions from the private message to order a set of recovery media for your PC.
Here's what you need to know about obtaining recovery media for your PC.
Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Regards,
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FAILURE ID: 9LH2MX-5AX9B7-XD6V41-C0DK03
PRODUCT ID: VZ245AV
I CANOT START THE NOTEBOOK, THE ERROR IS FAILURE ID: 9LH2MX-5AX9B7-XD6V41-C0DK03
CAN YOU HELP ME?
THANKS AND REGARDS
Maria Grazia Massarotti
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Re: Black screen with cursor after login
I forgot the model number of my laptop, but i may provide a photo.
Also, my OS is Win10
3 years old HP Notebook
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Re: FAILURE ID: 9LH2MX-5AX9B7-XD6V41-C0DK03
Hi, Maria:
The failure code you received, Battery 1, indicates that there is something wrong with the battery or the power adapter.
I suggest you see if removing the battery and running the notebook from the power adapter eliminates the power adapter as being the bad part.
If there is no failure code and the notebook runs fine, then most likely the battery needs to be replaced.
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Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are unable to boot after replacing the hard drive.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Are you upgrading the hard drive or the old hard drive was defective?
- What is the exact issue you are facing?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
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Compaq mini 110 on current password lock
Stuck on current password
dont know what the password might be
CNU93884JX
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Re: Hp spectre laptop not charging
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the keyboard backlight is not working.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Is the computer powering on?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you wiggle the charger pin and check whether the battery is getting charged.
If the computer is powering on, I recommend you update the BIOS from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
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