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All Notebook Boot and Lockup posts

older | 1 | .... | 2866 | 2867 | (Page 2868) | 2869 | 2870 | .... | 2966 | newer

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    That "tiny spark" most likely indicates that something got shorted out -- and that's going to require examination in a repair shop to determine if the PC is repairable.

    There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

    The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

    If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836

    If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

    If you live in the U.S., here is a link to the HP Service Repair Centers:
    https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

    Good Luck


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    Sorry, but I don't have very good news for you ...

    Notebooks are designed to be light and portable -- at the expense of ruggedness and survivability. Dropping a notebook can result in numerous internal failures that you don't see: motherboard cracks, chip damage, connector damage, hard disk damage, screen backlight damage -- NONE of which is easy or cheap to repair.

    While you already connected an external display, all that does is confirm the motherboard video chip is not working properly, and recovering the BIOS is not going to accomplish anything if the hard drive and/or motherboard are damaged.

    Without extensive diagnostics, there is no simple way to know if the laptop is "OK". It may power up, but there may easily be different problems, as listed above.

    You can TRY running the built-in laptop diagnostics by pressing F2 repeatedly while rebooting and selecting the diagnostics. IF those all pass, there might still be minor damage that those do not detect.

    The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

    If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836

    If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

    If you live in the U.S., here is a link to the HP Service Repair Centers:
    https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

    Good Luck


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    Hello im sorry that i pretty much dropped this entire topic last year. I will be completely honest that as we were going back and forth i really lost the motivation to go through more and more effort to try to resolve this.

     

    I have started to need a laptop to use and i am reviving this issue that origionally started here:

    https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Blue-Screen-Error-Startup-associated-with-Video-Driver/m-p/6184416/Pop_SU#M115967

     

    At this point, the answer to the last comment is that i have used the driver removal utility and that works. I am able to boot up my computer with no issues, although any programs that require an installed video driver will obviously not run. I found all the dump files you are asking about and have uploaded them along with a couple of files i found under my user-appdata-temp location in which the computer system told me "relevant" files may be found there, as well as the minidump folder.

     

    Anyway, i have uploaded all these files to a drive folder located here:

    https://drive.google.com/open?id=1X5Jr7n604Ze6CMbOlzro3t5UBYZ4oz57

     

    The dump files back from June 2017 are also in there and hopefully will be helpful.

     

    Please let me know if you find anything useful.1.PNG

    2.PNG

     

     


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    Welcome to the HP Support Community

     

    Reboot and enter   74479831

     

    REO


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    I'ts working.

    Thank you very much.


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    The laptop will not boot, and displays the following:

    HP Preparing Automatic Repair;

    Diagnosing your PC;

    Automatic Repair [Your PC did not start correctly; Press "Restart" to restart your PC, which can sometimes fix the problem. ]

                                      [You can also press "Advanced option"  to try other options to repair your PC]

           Restart           Advanced options

    Pressing Restart results in a repeat of the preceeding sequence.

    Pressing Advanced options results inthe Windows "Choose an option" 

          Continue

          Use a device    [Use a USB drive, network connection, or Windows recovery DVD]

          Troubleshoot  [Reset your PC or see advanced options]

          Turn off your PC

    I used the command prompt to recover the USER Documents folder and need to reload Windows 10 in S mode.

    A brief review of the hard drives appears to have what appears to be a normal inventory of Windows files. I assume the BCD or other boot control files are what was corrupted and caused the boot failure.  I need to reload Windows and require the Windows Product Key.  How do I recover it from the BIOS or from inside the case?

    To accomplish the reload I need the Product Key which I assume is 

    Grandson never created a recovery disk or USB, and I need to 

     


    0 0

    You're very welcome

     

    To help others please mark my post " Accept as Solution " if it solved your problem.

     

    REO


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    Its not as hard as you think. You do not even need to see the product key. Just download an install disk and make a bootable thumb drive from the Microsoft Media Creation Tool site. Your laptop runs Windows 10 Home x64. Get the latest Build 1809 image here:

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    The credentials are embedded in the BIOS and the MS activation servers keep a record of all machines ever activated with Windows 10 so when you reinstall it will just reactivate. 

     

    After you install Windows 10 do this:

     

    You open an elevated command prompt and type:

     

    Compact.exe /CompactOS:always

     

     

    This will reduce the storage footprint by 20-30% and does not slow down the system. Your laptop only has a 32 gig eMMC so you have to reduce the size of the OS footprint as much as possible. 

     

    Post back with any more questions and please accept as solution if this is the info you needed. 


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    When I boot up laptop the monitor remains blank and the light on capital lock flashes every 5 seconds


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  • 12/24/18--11:57: Stuck in auto repair mode
  • My HP 15 Notebook is stuck in auto repair, I ran the component test for Hard drive Long DST after the  hard drive short DST failed it gave a failure ID of GVTNL2-84T9B6-CD7X6J-60T003


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    Hi:

     

    The code you received means the hard drive has failed, needs to be replaced and the operating system reinstalled.

     

    Consult your specific model HP 15 support page for the service guide, which will provide the HDD R & R procedures.

     

    After you replace the HDD, you can reinstall W10 as follows...

     

    To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

    You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

     

    W10 will idn the product key in your notebook's BIOS, install and automatically activate once you are connected to the internet.

     

    Here are the steps to create the W10 USB flash drive installer...

     

    1. Select Download tool now, and select Run.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

    5. Select which media you want to use:
    6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

    Then you can install the drivers and available software from your notebook's support page.


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  • 12/24/18--12:39: Hard drive failure
  • Hi,

    My laptop suddenly stopped when I was using lumion then after about 5 min I pressed power button after restart a blue screen showed up for a few seconds and I can't read error message. 

    Then I tried to boot from os boot manager same thing  then from usb nothing happened stuck on black screen 

    Finally, I tried hp system diagnostics memory check passed but the hard check didn't 

    Smart check: passed

    Short&long check : failed 

    Hard drive 1

    Failure id : rlw7hf-8sn9b6-xd7wmf-60x203

    If this means that I should replace it with a new, should I buy I specific one or any one will be fine

    Ps:

    about a week ago someone checked it for bad sectors and repaired it.

    Last format was 2 days ago and i only installed drivers,chrome, 3d max, revit and lumion. 

    The windows detect a hard drive check then asked me to restart to repair. 


    0 0

    I accidentally put the password on BIOS and forgot.

    After three invalid input of the key issues [i 69245569].

    Help please.


    0 0

    I'm trying to get into bios on this hp 15-ayo61nr notebook as to be able to install linux mint via a flash drive.  I enter a wrong password three times and it promts me with "System Disabled [ i 93681869 ]".  I have seared on https://bios-pw.org and the password it gave me was too long to even be entered in as my password.  I tried the alternate ones also and nothing works.  I searched through the topics on this site and found similar post, but none were recent enough for me to reply to.  I'm hoping one of the guys who helped the other guys out could please provide me with a password...I'd be so appreciative!

     

    Best regards,

    Aaron


    0 0

    Hi:

     

    Restart the PC, and enter this unlock passcode...04414626


    0 0

    Hi:

     

    Restart the PC, and enter this unlock passcode...54858926


    0 0
  • 12/24/18--13:17: Re: Hard drive failure
  • Hi:

     

    Yes, you will have to replace the hard drive.

     

    You can get any one you want (even a solid state drive), up to 2 TB in storage capacity.

     

    Get a drive that is 2.5" wide, 7.0 mm thick.


    0 0

    Thanks, it worked.


    0 0

    You're very welcome.


    0 0

    @WAWood I forgot to mention that I took the top off the notebook and looked for cracks in the motherboard, or any loose connections, but everything seems totally fine. My next step was to disconnect the "monitor" section of the notebook, open it up and examine it, but I thought I would post here before going ahead with that

     

    Here is what I have discerned, after taking the top off it and looking at the board, and how it is functioning:

    It is booting up, it is just not displaying video.

    Which leads me to believe the board is fine and the drive is fine, or at least the board is fine other than perhaps the GPU part of it.

    The reason why I say this is because - speaking as if the notebook was in regular working condition - after you boot into windows, if you just tap the power button normally, like you would to start the notebook, it does not respond. After you are in Windows, you have to hold down the power button to power the notebook off.

    If I start it up as it is now, not seeing anything on the screen, but if I tap the power button within the first ~20 seconds, it will quickly power down.

    If I wait longer than that (i.e. long enough for it to boot into Windows and show the welcome login screen) if I tap the power button at that point it does not respond. I have to hold the power button down before it will power off.

     

    So this has something to do with the display, I just need to figure out where

     

    Thank you for your assistance and Happy Holidays!

     


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