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Re: HP Omen freezes and restarts when moved

February 6, 2019, 8:14 am
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Hi @MrRobot, Thanks for getting in touch. 

I've not made any hardware or software changes other than remove the battery and the hard drive to test for faults. I've also reinstalled Windows 10 twice, using two installs and two USB's to ensure it's not a corrupt Windows boot file.

 

The Laptop is running the 1803 update of Windows 10 pro 64bit.

I've updated the BIOS already along with using fast start up. It seems to be when the system is running Idle and playing videos from YouTube etc it still occurs. Having the computer doing nothing on the desktop still triggers the crash when moved or picked up from the table.

I've also used dskchk and /scannow in CMD, also by running it as Administrator.

I've used the HP Support Assistant troubleshooter and still the problem appears to arise.

My warranty has expired and not sure if trying to extend the Warranty will help or If I can even do so. I'm just frustrated and don't want to fork out more money for a PC as it is functional, but more or less like a Desktop than a Laptop. 

 

Thanks again.

 

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Re: How do I reset bios password

February 6, 2019, 8:23 am
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Welcome to the HP Support Community   

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

 https://drive.google.com/drive/folders/1m0NU2sPsAdlSWcn7TJynbt8D6oChbrMT?usp=sharing

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot.  ”If an HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR    “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT, “SECOND RUN”

 

If you cannot boot from USB flash drive use Options in the Image tool to build a HDD.

 

Then use the drive to boot the program on the locked laptop.

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

 

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100% CPU Load

February 6, 2019, 8:24 am
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Good day. After buying a laptop (about 4 months ago), the question torments me. This is a very long time in any job. The load does not fall by less than 20%. I am very upset. It is impossible to watch everything in a good mood, access to the camp should be a maximum of 480p and pots. Amd a6-9220, 2.50 GHz, installed the latest drivers from the manufacturer’s website in my case HP. I beg you very much help.

Безымянный.pngБезымянный1.png

 

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Re: BIOS password

February 6, 2019, 8:33 am
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Welcome to the HP Support Community   

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

 https://drive.google.com/drive/folders/1m0NU2sPsAdlSWcn7TJynbt8D6oChbrMT?usp=sharing

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot.  ”If an HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR    “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT, “SECOND RUN”

 

If you cannot boot from USB flash drive use Options in the Image tool to build a HDD.

 

Then use the drive to boot the program on the locked laptop.

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

 

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Administration Password?

February 6, 2019, 8:42 am
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Everytime I open my laptop to a screen that says to enter an administration password. I attempted to do so for three times when I get a message saying system disabled with 58409124 below it. Can you please help me ?
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HP 840 G2 BIOS password reset

February 6, 2019, 8:45 am
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Hy! I need some help... I have forgotten my BIOS password on my HP EliteBook 840 G2 notebook. Please help me, how can I reset it?

Thanks a lot!

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black screen

February 6, 2019, 8:44 am
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When i start up the laptop the screen goes from the greenish color when off to black. the fan turns on but stays in high speed mode. (the fan has been running heavy for a few days).  the white light turns on on the side of the laptop but this is it.  nothing else happens. i tried hard reset that didnt work. i tried letting it run to drain the entire battery out this didnt work.  i went under the hood and changed the cmno battery. that didnt work.  i did take out the ram and starting the laptop at one point and it made the beeps meaning there is no ram inserted but still nothing on the screen itself. any other thoughts of what to do? 

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Re: Administration Password?

February 6, 2019, 8:50 am
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Reboot and enter   47561100

 

REO

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I can't boot and I can't restore

February 6, 2019, 8:59 am
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I am just doing update through hp assistant 

And in last I update bios then it's ask for reboot

I give him permission then laptop is turned off 

And stack in bootloop then I see that I have connected

External keyboard and mouse 

So I turn off the laptop and turned on

But same happebha

So I search on internet 

I find some solvation but it's not working

The solvation was 

Recover bios from USB flash drive

So I make bootable USB flash drive on other laptop

Then follow setups

Win+B key press and power key for 2 second

But it's only turn on fan's and cap lock key light

Then I try other option

Win+v key press and power key for 2 second 

But it's started bootloop again 

The fan's start and go fast the slowdown the start fast 

The screen turn on some light so screen can see some more dark colour

And stop and start sames thinge

Please some one help me what should I do next to fix this problem

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Bios Lock

February 6, 2019, 9:17 am
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Bios is locked

 

Code received is: i 92425537

 

Can someone please provide an unlock code?

Thank you

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Re: HP 840 G2 BIOS password reset

February 6, 2019, 9:17 am
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Welcome to the HP Support Community   

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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Re: Bios Lock

February 6, 2019, 9:18 am
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Reboot and enter   05278978

 

REO

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Re: Bios Lock

February 6, 2019, 9:34 am
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That worked!

 

Thanks for the quick reply

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Re: Bios Lock

February 6, 2019, 9:44 am
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Re: Administration Password?

February 6, 2019, 10:17 am
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My "System disabled" error code is 67633152. Can you use that to figure out how to sign in?

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Re: bios update taking too long

February 6, 2019, 10:35 am
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Having the same issue, the laptop is bricked now. Do you able to find any fix for this problem?

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HP ProBook 450 G4 Will not boot from any device

February 6, 2019, 10:39 am
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Greetings.  I am a laptop refurbisher.  I recently acquired this HP ProBook 450 G4.

 

However, it will not boot past the POST screen.  The only thing is does is show the HP logo, and a text message at the bottom left of the screen:  P85 Ver. 01.04  04/12/2017

 

And it does nothing else.  Won't pay attention to ESC for pause setup, won't boot from any USB or internal HDD, or CD.  Just does nothing.

 

Anyone got some tips on what the malfunction is?  Would like to get it going again.

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Re: Can’t remember password to sign in

February 6, 2019, 10:47 am
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Nothing. Is there something I can do, like ctrl-fn-window to bypass password? Yes, this is our own computer. If there is something and you don’t want to post it, could you please give me a way to contact you? I’m so frustrated. Thanks 

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How do I send off my laptop to HP to be repaired that is under a 2 year warranty?

February 6, 2019, 11:16 am
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My laptop quit working after only having it for 1 week. I have a 2 year warranty on the laptop. Who do I talk to about getting it repaired?

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Re: Desperately need to downgrade BIOS version on my HP Envy 17t-s100

February 6, 2019, 1:03 pm
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Hi again, just an update... there's still no meaningful answer from any HP representative.

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