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All Notebook Boot and Lockup posts

older | 1 | .... | 2916 | 2917 | (Page 2918) | 2919 | 2920 | .... | 2966 | newer

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  • 01/08/19--14:51: BOIS password lost.
  • I'm having the same problem but my code is i 84774203. Please help if you can, thank you ahead of time.


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  • 01/08/19--14:56: HP
  • I tried to factor reset my laptop in order to clear the space on my computor. After I factory reset the turned off, and now when i try to turn it on it flashes the HP logo and then turns off. That is all that it does, please help! 


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  • 01/08/19--14:56: Re: BOIS password lost.
  • Hi:

     

    Restart the PC, and enter this unlock passcode...13529642

     

     


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    Welcome to the HP Support Community

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

     

    REO


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  • 01/08/19--15:23: Re: HP
  • The Community can not provide any assistance without some details ...

    So, please provide the following:
    1) detailed model number of the PC
    2) OS version the PC is running (i.e., Win7, Win8x, Win10)
    3) Age of the PC

    Awaiting your replies ...


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    ,

     

    Welcome to the HP Forums!

     

    Thank you for posting your query on this forum, it's a great place to find answers.

     

    I reviewed your post and I understand that the computer is not powering on.

     

    Don’t worry, I assure you I will try my best to get this sorted.

     

    In order that I may provide you with an accurate solution, I will need a few more details.

    • When was the last time the computer was working fine?
    • Are you able to power on the computer with the charger?
    • Have you made any software or hardware changes on the computer?

    While you respond to that, I recommend you follow the steps in the below article and check if it helps.

     

    https://support.hp.com/us-en/document/c04718479

     

    Let me know how it goes and you have a great day!

     

    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

     

    Cheers!


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    ,

     

    Welcome to the HP Forums!

     

    Thank you for posting your query on this forum, it's a great place to find answers.

     

    I reviewed your post and I understand that the computer is taking more time to start.

     

    Don’t worry, I assure you I will try my best to get this sorted.

     

    In order that I may provide you with an accurate solution, I will need a few more details.

    • When was the last time the computer was working fine?
    • Have you made any software or hardware changes on the computer?

    While you respond to that, I recommend you follow the below steps and check if it helps.

     

    Open Settings and browse to System > Power & sleep. On the right side of this screen, click Additional power settings to open the Power Options menu on the Control Panel.

    Here, click Choose what the power buttons do on the left sidebar. You’ll need to provide administrator permission to change the settings on this page, so click the text at the top of the screen that reads Change settings that are currently unavailable.

    Now, untick Turn on fast startup (recommended) and Save Changes to disable this setting.

     

    If you continue facing the issue, stop Programs Loading at Startup.

     

    Here is how it is done.

     

    Step 1. Press and hold Ctrl + Alt + Del keys simultaneously to invoke Task Manager.

    Step 2. Then select the "Startup" tab and find out the unnecessary process with high startup impact and then hit the "Disable" button.

    Step 3. After that, switch to the "Services" tab and click "Open services". Select all unnecessary Microsoft services you want to disable and click on "Stop".

     

    Let me know how it goes and you have a great day!

     

    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

     

    Cheers!


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    Welcome to the HP Support Community

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

     

    REO


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    i have had my probook 450 g2 for over 1 year and it worked great untill i activated the power on password which i dont no i assumed it wud av been the same as the windows password but it isnt and i havent a clue what it is or the bios password i have tried updating the bios but it wont please help


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    Please help me? My notebook won't come on.. The power button lights up and when I put me ear to the back  I can hear something try to run but screen stays blank and the caps lock blinks twice every 2-3ish secs... Nonremovable battery.. I've tried all suggestions.win+b, win+v, holding the power button, pressing esp, pressing all arrows at once. I don't have an external monitor. My warrenty is expired. All I have is my Android phone but I don't know how to get into my notebook through my phone to run any tests... I just need my notebook to get it together.. Is it possible to have someone or something remotely get into my notebook and fix things? That would be excellent.. I'm clueless about computers.. I just need my notebook to work.. Thank you for taking the time..


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    Any update

     

    REO


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    Welcome to the HP Support Community

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

     

    REO


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    You would have to get it fixed under the warranty -- and that is something we can not do, from here.

    Sorry, but this is just a community self-help forum staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836


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    My G61 has a black screen when turned on but cap lock and number lock lights blink in 2blink intervals. I've done a hard reset and also a BIOS recovery flash it will beep but then starts turning itself off an on. What do I do next?


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  • 01/08/19--19:09: power on password
  • I was given this computer and trying to get it going i have the box and every thing help please

     


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  • 01/08/19--19:14: Re: power on password
  • Welcome to the HP Support Community

     

    When asked for the password just hit enter 3 times.

     

    Post any code if you receive one???

     

    REO


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  • 01/08/19--19:29: Re: power on password
  • The code is i57461628 it says disabled

     


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  • 01/08/19--20:39: Mi PIN no funciona
  • Mi PIN de inicio de sesion no funciona


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  • 01/08/19--20:44: Re: Mi PIN no funciona
  •  

    Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
     

    German: HP Gemeinschaft
    Spanish: HP Comunidad
    French: HP Communauté
    Portuguese: HP Comunidade
    Chinese: HP 社区
    Korean: HP 커뮤니티


    Thank you for your understanding


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    I bought an Hp laptop about 4 to 5 years ago. As a laziness i didn't searched for my product name and number. Last week my backpack has been stolen where laptop was there. I informed to the police about the incident and they want the serial number of the laptop. I have logged in my Hp laptop and i am in need of the serial number.


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