Re: Help with BIOS

January 3, 2019, 11:56 am

≫ Next: Re: Latest HP Omen 15 inch laptop idle CPU temperatures issue

≪ Previous: Re: Spectre 360 sudden black screen will not power on

Thank you for posting on HP Forums,

Barachiel is at your service.

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

Good Luck. :)

↧

Re: Latest HP Omen 15 inch laptop idle CPU temperatures issue

January 3, 2019, 11:58 am

≫ Next: Re: reset admin password to access bios

≪ Previous: Re: Help with BIOS

Well, it's normal to hit a maximum of 65 at some points, but what is not normal is to stay at 55-60º Celsius without doing anything, if I am unplugged of my second monitor I sit at an average of 40-42º Celsius with casual web browsing, which is what in my opinion should be normal.

Something I'd like to add is that I have my CPU undervolted, I don't know if you have as well but it makes a huge difference on this one.

And as I said in the first post I want to let know the developers that I want to improve my temps while having two monitors (since hovering around 55-60º isn't normal at all), and I posted it here because honestly I didn't find a reliable way to give feedback to the developers.

↧

Re: reset admin password to access bios

January 3, 2019, 12:56 pm

≫ Next: Re: reset admin password to access bios

≪ Previous: Re: Latest HP Omen 15 inch laptop idle CPU temperatures issue

Reo,

That code worked and I can now continue with cleaning my drive and start again at façtory defaults. Thank you so much for taking the time in seeking me out in the efforts of me finding my solution..

you the best Reo,

Nikoli

↧

Re: reset admin password to access bios

January 3, 2019, 12:58 pm

≫ Next: My HP Pavilion Laptop lid will not open

≪ Previous: Re: reset admin password to access bios

Your very welcome

REO

↧

My HP Pavilion Laptop lid will not open

January 3, 2019, 1:01 pm

≫ Next: Re: Spectre x360 Won’t Power Up from Sleep

≪ Previous: Re: reset admin password to access bios

The lid of my laptop appears jammed and will not open

↧

Re: Spectre x360 Won’t Power Up from Sleep

January 3, 2019, 1:04 pm

≫ Next: Re: Spectre x360 Won’t Power Up from Sleep

≪ Previous: My HP Pavilion Laptop lid will not open

Thank you for your description.

While I agree with the first and second device, the third issue (Sleep/Hibernate) may be a software issue from Windows itself, a 3rd party app like a security app (antivirus/firewall/encryption, etc) and of course might be a matter of setting or faulty vendor driver. I am afraid this is not 100% clear yet. Please, consider the HP article posted above + any 3rd party apps.

I do understand your frustration - it's understandable to expect a perfect device (especially a third one). I do not work for HP and cannot check all details myself but I have notified them internally.You might be contacted here in private in the following days.

↧

Re: Spectre x360 Won’t Power Up from Sleep

January 3, 2019, 1:11 pm

≫ Next: Re: led light beside power cable plug keeps turned on even after shut down a

≪ Previous: Re: Spectre x360 Won’t Power Up from Sleep

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

↧

Re: led light beside power cable plug keeps turned on even after shut down a

January 3, 2019, 1:18 pm

≫ Next: Re: My HP Pavilion Laptop lid will not open

≪ Previous: Re: Spectre x360 Won’t Power Up from Sleep

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the charger light is not turning off even after shutting down the computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details,

Do you keep the charger connected to the computer after shutting down?
Have you made any software or hardware changes on the computer?
Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you follow the below steps and test.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

↧

Re: My HP Pavilion Laptop lid will not open

January 3, 2019, 1:38 pm

≫ Next: Hello! I lost the pasword to enter in the PC Portable HP 17-by0013nf . Please help to reset it. TH

≪ Previous: Re: led light beside power cable plug keeps turned on even after shut down a

@JWLobb

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

↧