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Unknown Power On Password

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Hello,

 

I forgot my power-on password to my HP Stream 14-ac010wm. Is there any way I can reset it? Please help.

 

thank you


Re: Unknown Power On Password

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Welcome to the HP Support Community

 

When asked for the password just hit enter 3 times.

 

Post any code if you receive one???

 

REO

HP battery error 601, but battery works sometimes

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I have a  HP laptop  When I start up my laptop it gives the following error message:

 

 

 

HP Battery Alert

 

The system has detected the storage capacity of the battery stated below to be very low.

 

For optimal performance, this battery may need to be replaced.

 

Primary (internal) Battery (601)

 

 

 

When I continue my start up I can only use my laptop with the charger. When I don't use my charger it will shut down, because of lack of battery.

 

However, the strange thing is that occassionally the battery works totally fine for a few days. And then it starts to show the error again.

 

 Can anything be done to solve this problem?

 

 

Re: hp omen x 17 cannot enter advanced bios

Laptop loops on and off when turned on (black screen)

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So I went away on New Year's Eve and my laptop had been working fine beforehand, no problems. However I came back on New Year's Day, turned on my laptop and it started booting up but the screen was blank. Before I could decide to do anything it turned off and then it just started going on and off, all the while the screen is black.

 

I've tried doing some of the solutions like leave it unplugged, hold down the power button, try windows button + B button, etc. but I'm not as computer savvy to know how to check BIOS and CMOS stuff. I'd rather not touch my laptop incase I end up breaking it even further, is there anything I can do? I haven't had this laptop for long (2 months or so), but I do have a 3 year warranty if that helps!

Shutdown causes reboot - again

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When I choose "Shut down" the computer reboots, sometimes into sleep mode. This is related to the two locked topics linked below, #6624709 & #6292804.

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Shutdown-causes-reboot/td-p/6292804/page/3

 

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/My-computer-does-not-shut-down-completely/td-p/6624709

 

This happened on my newly imaged Windows 7 HP ProBoook 650 G1 and my newly imaged Windows 10 HP EliteDesk 800 G1. The EliteDesk did not have the problem before re-imaging, but the notebook was new, so I don't know whether it did. Completely disabling hibernation, as follows, worked for me. This can also clear some hard drive space. I originally learned it from here.

http://www.howtogeek.com/howto/15140/what-is-hiberfil.sys-and-how-do-i-delete-it/

 

1) Run command prompt as admin.
Details:
In the Start menu's search field, type “cmd” then right-click on command prompt and choose
Run as Administrator”.

2) In command prompt, type the following command, including a space before the dash.

powercfg -h off

 

3) Hit the "Enter" key. Effective immediately, in the Shutdown menu, there should no longer be an option for “Hibernate”. The hiberfil.sys file should also be gone.

 

4) Now, when you choose "Shut down" the computer should actuallly obey.

 

I hope this helps.

 

 

 

 

HP Spectre, nothing happens when power button is pressed

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HP Spectre X360 13 inch, bought it in August 2018, stopped working in early November (during midterms!!!). It won't turn on at all, no flashing light, won't show a charging light. Charger works, tested it on my samsung 8+ with the same port to check. Tried different outlet, don't know what else to do. Treated my laptop like a baby, no falls or scratches, no eating and using, ect. 

Re: Latest HP Omen 15 inch laptop idle CPU temperatures issue

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I didn't find any solution to this, but I think I have found part of the problem.

When you plug a second monitor, the integrated and dedicated graphics cards take each monitor, so both GPUs are active. I think the problem is that only one of the fans is working unless a big workload is being pushed, so my CPU is hovering between 50-60º Celsius on Idle.

Another issue that I have found is that once I unplug the external monitor from the computer it still has the dedicated GPU enabled, and it won't be disabled again unless I reboot the computer.

 

As I said I think this has to do with the BIOS and the only solution I see that you can have right now is using Throttlestop to disable the processor turbo and use Speedshift with values of 216 and over, which will affect performance greatly, but will keep temperatures of reaching 50º Celsius on Idle. 

 

As long as you don't use a secondary display you are fine, since it won't use the dedicated GPU and won't get near close to 50º Celsius.

 

And yes, the CPU is just at half it's Junction Temperature, but having it many hours a day at that temperature won't be good either.

 

 


System Board (00A) Error - System board CT number

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Hi All,

Everytime I start my laptop below is the error message I see before it starts booting into windows 10.

Product information not valid

The following system information programmed into the system board is missing or invalid.

System board (00A) - system board CT number

Enter - Continue startup.

 

Once it boots up, windows always froze, stuck and sometimes opens up services tab. Frustrated me a lot, then I formatted my C drive but does work. Windows is not partially installed. Please HELP!

 

Thank You!

Rudra R

 

 

Password Reset

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Hello,

 

I need another password reset. I don't have a "System Disabled" type of lockout but I forgot my Administrative Password and need a password reset to get rid of the old Administrative Password. Your help is appreciated

 

Bobby :)

Re: Password Reset

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Hi:

 

Enter any BIOS P/W three times, and the PC will generate a system disabled code.

 

Post the code you get including the small letter 'i' if applicable.

Re: Password Reset

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Okay, I'll do that right now.

 

Bobby

Re: Latest HP Omen 15 inch laptop idle CPU temperatures issue

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Sorry

 

But I just can't understand exactly what problem you are having???

 

45º - 65º is normal.

 

CPUTEMP.PNG

 

REO

Re: bios update failed

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,

 

I am responding on behalf of as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

I would like to know whether you have the Windows operating system as well on the computer?

Have you tried updating the BIOS from Windows operating system?

 

I await a response at your earliest convenience.

 

Good day! Take care :)

 

Cheers!

 

Re: I have updated BIOS three times in last two weeks. Battery goes to noncharge when plugged int...

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Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

This seems to be an issue with the Battery.

 

But please try these steps and let me know how it goes

 

Uninstall and reinstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter ( Only for Notebooks with removable batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

If the issue persists please run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Keep me posted

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


Re: Spectre 360 sudden black screen will not power on

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Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I understand your concerns

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

Re: Computer does not wake directions don’t work

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Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.  

 

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

  1. In Windows, search for and open the Device Manager. 

  2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

  3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

  1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

  2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

  3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here

 

Keep me posted. :)

Re: Password Reset

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Hi

The "System Disabled" code is ! 68570433

 

Bobby

Re: Password Reset

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Hi:

 

Restart the PC, and enter this unlock passcode...55325872

Re: Spectre 360 sudden black screen will not power on

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Thank you, @KrazyToad!

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