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All Notebook Boot and Lockup posts

older | 1 | .... | 2894 | 2895 | (Page 2896) | 2897 | 2898 | .... | 2966 | newer

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    My daughter's HP Stream 14 stopped working 2 days ago.  It will not power up and now I cannot get the charging light to come on when I plug in the power adapter.  I've tried to reset the laptop by holding down the power button but it has not resolved the issue.  I'm looking for any other suggestions or tips to try and get the machine to boot up.


    Thanks in advance,


    Remove AC adapter.

    Remove the battery.

    Hold down the power button for 30 seconds.

    Plug in AC adapter without the battery.

    Does the laptop boot?



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    My problem with my Mini is after shutdown. It will shutdown normally, but will not re-start without un-plugging the ac adapter first prior to startup. I got around this problem for a while now by plugging in the ac adapter to a power strip with a on/off switch, and turning the switch off after every use. It posted every time after that. Now I want to address this issue and get rid of the power strip. What are known causes for this problem. How can this be fixed?   Is this anyway associated with the power cord recall?hp_power_recall.jpg

    Bios ver: F.24 running default settings.
    Product number: LJ304AV

    So, instead of shutting down Windows through Windows, you turn off power to the PC ?



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    I forgot my BIOS administrative password and my system is not loading after switching on.

    The system keeps displaying HP logo.

    Your kind assistance will be appreciated.




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    Welcome to the HP Support Community


    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.


    Contact Support >>


    When talking to the HP rep ask them to escalate your service request.


    Just to note:


    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.



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  • 01/02/19--07:42: Help with BIOS
  • Hello everyone, there was such a problem with the HP laptop Pavilion 15-p170nr:
    When replacing the RAM, accidentally killed the BIOS ROM. In the service (non-official), the microcircuit was changed, and the BIOS was programmed from another laptop (HP Pavilion 17-f154nr).
    Tell me, how can I flash the BIOS through a computer on my own? I tried to update the BIOS program from the official site of HP, but it did not help.
    Thanks for the help!

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    It is great to have you back and your patience is greatly appreciated.


    I recommend you run a system test on the computer following the steps in the below artilce to make sure that there are no hardware issues.



    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!



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    I have tried to follow the directions for “The computer does not wake up from sleep or hibernate mode”

    I cannot do step 3.

    Step 3. “Click the Power management tab.

    If the Power Management tab is not available, click the Change Settings button. The same Keyboard Properties window opens with the Power Management tab available.”

    I do not have Power Management tab. The option for change settings is disabled. Btw I own this computer, I should have access.

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    I am responding on behalf of as he is out for the day. It is great to have you back and your patience is greatly appreciated.


    I checked the specifications of your computer and see that your computer doesn't support RAID.


    Hope that answers your question


    Good day! Take care :)




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  • 01/02/19--08:08: Re: Shutdown Issue
  • Hi

    Thanks for your reply.

    I have download the HP Support Assistant as you suggested and ran the update option. It went through the process but no updates were available. There were some messages but nothing related to a problem. I also ran the Operating Systems Diagnostics option and the System Test but everything there was ok too.

    Another issue has cropped up to do with BitDefender Internet Security. Within the Utilities section it has a start-up optimiser, and after adjustments to either disable or delay the apps within the start-up menu the PC needs to be re-started. I found that after re-start it still asking for a re-start. Given that I am having problems with shutdown I am wondering now if the problem is related to the difficulties that I’m getting with shutdown. I have contacted their technical support regarding this but as yet am waiting for a response. It has now been temporarily removed.

    Since I posted my request I have tried running the Events View. This did show errors but I don’t have the knowledge to interpret them.

    I downloaded windows ten to USB drive from and activated it with a product key that I purchased on line. It was successfully verified.

    Thanks again.

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    I am locked out of my computer. I forgot the password. I do have a bootable disk which I made when I bought the computer. Can I use this disk to get back into my computer without knowing my password?

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    I hope someone can help me! - I have here a very old HP Pavlilion dv6000 from a relative which suddenly wants a Bios-Password 


    I googled up that there are some Generators for that like - but it doesnt work for my Code: *65280*  ( )


    Can someone here maybe help me? Thank you!

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  • 01/02/19--08:37: Re: Replaced Laptop Battery
  • I left both new batteries connected on the computer and let them charge to 100 %  before I turned it off and tried to restart it.

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    help my notebook is BIOS locked  

    System Disable

    [i 94559446]


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    Restart the PC, and enter this unlock passcode...03346809

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  • 01/02/19--09:43: Re: Failure and Product ID
  • Hi,

    It means there has been detected a hardware failure with the battery and you should replace it. These are the compatible batteries:

    6-cell, 55 WHr, 2.8 Ah   part number 811346-001

    4-cell, 44 WHr, 3.0 Ah   part number 805294-001


    if you search online in your country with the part number you should be able to find original or quality compatible batteries.


    Hope it helps,



    Please click on thumbs up for thanks

    Please click on accept as solution if answered your question

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    Wow. Purchased this laptop 11/24/17. On New Year's Eve I used it in the morning for a few hours, then came back in the afternoon to a black screen. The power button blinks on and off white, the power button lights up white. But nothing comes up on the screen. I've already taken all troubleshooting steps, including with an HP rep on the phone this morning. I've had dozens of computers and laptops in my adult life and never had a laptop die suddenly like this when only a year old. I've read other posts indicating that there is a known issue with the 360 motherboards - and also that HP was replacing these faulty motherboards for free. But the BEST HP support could quote me was weeks without my computer at $460 - and that was after the rep went back to his "manager" and offered several "discounts." It felt like a used car scenario. I'm extremely disappointed that my small business spent so much money on a lemon. Up until this point I really liked this laptop, other than it had some issues coming back promptly from sleep.

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    She just won’t boot up... can see the screen backlight but nothing else..



    this is is the third spectre I’ve had in 2 months....


    getting cheesed off

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    Please help.  I keep having to update BIOS for some reason.  My battery will not charge. 

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  • 01/02/19--10:13: Re: hp boot up
  • Nothing worked

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    Won't start; black screen; "on" button lit; "caps lock" light flashing about 4 times slowly, and than proceeds to blink fast. And than it keeps repeating. Can you please help I have a lot of school work on there.

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