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All Notebook Boot and Lockup posts

older | 1 | .... | 2887 | 2888 | (Page 2889) | 2890 | 2891 | .... | 2966 | newer

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  • 12/30/18--16:07: Power on password
  • Hello, how i can reset power on password "Enter administrator password or Power on Password" [i 64800698]


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  • 12/30/18--16:25: Re: Power on password
  • Hi:

     

    Restart the PC, and enter this unlock passcode...53495037


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  • 12/30/18--16:40: Re: Bios password
  • Hi:

     

    Restart the PC, and enter this unlock passcode...54737651

     

     


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    Hi:

     

    Restart the PC, and enter this unlock passcode...51266169


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    Laptop's HD will power off after 2-3 mins, screen goes black, while the fan, power light stay lit. The wireless light does turn orange.

    Also - not sure if this is related, when it is plugged in, the battery shows 0%, plugged in, not charging.

     

    I have left it sit for 2 hrs, same symptoms.

    Unplugged battery, pressed power button for 30 seconds, powered back on. After complete boot up, plugged battery back in, same issue.

     

    Unable to run diagnostics on battery, or system, since the laptop will not stay booted long enough to run it.

     

    Suggestions?

    Thanks

    Steve


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  • 12/30/18--19:22: Hp bios halt
  • Need help with system disabled gave it to my oldest kid and he locked out. System code is ( i 69378787) please would greatly appreciate 


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    I have a hp envy m7 notebook. I was using it yesterday and when i shut it down with the normal procedure the screen turned off but the power button light remained on forever.

    I then waited for almost 2 to 3 hours then manually took the battery out and inserted it again.

    Then when i turned on the laptop the screen wont turn on just the power light turns on for 10 sec and turns off once. 

    When i press the power button again same thing happens. during this time for twice the time screen turned on and it showed that boot system not found- something like that.

    Since then the laptop wont turn on only the power light turns on for 10 sec and turn off.

    I also tried the hard reset, but nothing happened. Please guide me what to do.

    This type of issue has occured before also and the laptop started running normally after a few tries on the power buttton.

     

     

     

     

     

     

     

     

     

     

     


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    IF the hard disk is demonstrating problems indicative of file system corruption, the more you use it, the more you risk not being able to recovery ANYTHING from it.  So, your safest approach at this point is the following:

    1) Remove the hard drive from the old PC
    2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

     USB-Drive-Adapter.jpg

    3) Connect the old drive to a working PC using that adapter
    4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

     

    You could then copy those files to a USB stick to save them offline.

     

    Once you have that done, you could attemt a system reset by doing the following:

    1) reinsert the hard drive back into the original PC

    2) reboot the PC but press teh F11 key repeatedly while rebooting

    3) when the HP Recovery Manager appears, select the option to do the system reset

     

    This can take a LONG time to finish (2 hours or more) but if it completes properly, when it finally reboots, you would go through set again and your PC should be working fine.

     

    But ... if it still presents battery problems, then you would have to look into replacing the battery.


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  • 12/30/18--21:26: Re: Hp bios halt
  • Welcome to the HP Support Community

     

    Reboot and enter   54927128

     

    REO


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    My HP Elitepad 900 is not turing on. While I'm press and holding power button for few seconds a tiny white light from right top side is blinking once. 

    Last time I used and turned off the pc from start menu yesterday afternoon. 
    At night I tried some solution explained by HP experts in this forum but nothing came up. 

    Please help me if anyone have solution this issue. Thanks in advance. 


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    My HP Elitepad 900 is not turing on. While I'm press and holding power button for few seconds a tiny white light from right top side is blinking once. 

    Last time I used and turned off the pc from start menu yesterday afternoon. 
    At night I tried some solution explained by HP experts in this forum but nothing came up. 

    Please help me if anyone have solution this issue. Thanks in advance. 


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    My hp envy has been locked up. It will not open files, menu options, wifi, file explorer, or task manager. I have tried restarting it, and shutdowns that is about all it will let me do. When signing on to this help service it said my computer was located in Singapore so I don't know if that means it has been hacked or what ....any thoughts 


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    Welcome to the HP Support Community

     

    I and other members would like to know if you Resolved your problem???

     

    And what was the Solution???

     

    Because the temperatures you are posting are less than half the CPU's Junction Temperature.

     

    Regards,

     

    REO


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    Hello Zach647,

     

    1. What do you see after enter the login password?

    2. do you see different wallpaper that contains any message about hacking?

     

    Thanks,

     

     


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    Hello Taha-Tak,

     

    What is the exact issue right now? Black screen or Boot Device Not Found?

     

    Thanks,


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    HP Elitebook 820 G3
    5CG84343FB

    hp technician came and replaced the defective hdd, now my question is what to do with the defective hdd,

    should the user send the defective hdd or is it a non returnable part?.

     

    Regards

    Jayachandran Durganathan.


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    Greetings!

     

    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the face recognition.

     

    Don’t worry, I’m here to help! To better assist you - 

     

    1) May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

     

    2) Were there any hardware or software changes made? 

     

    While you respond to that, let's try these steps -

     

    Step 1 Re-install the IR camera driver -

     

    1) In Windows, search for and open Device Manager.

    2) Expand the Imaging Devices.

    3) Right-click on the IR camera and select Uninstall. 

    4) Confirm the uninstallation.

    5) Restart the computer to reinstall the Webcam driver.

     

    Step 2 Remove the Face Recognition and PIN sign-in settings -

     

    1) Click on the Windows icon > Click Settings  > Click Accounts.

    2) click Sign-in options.

    3) In the Windows Hello area under Face Recognition, click Remove.

    4) In the PIN area, click Remove, and then click Remove again to confirm.

    5) Type your password in the Password field, and then click OK.

     

    Step 3 Clear the Trusted Platform Module (TPM) -

     

    1) Disable or suspend all apps that use the TPM, for example, BitLocker.

    2) Restart the computer and press Esc repeatedly, about once every second, until the Startup Menu opens.

    3) When the Startup Menu displays, press F10 to open BIOS Setup.

    4) Use the right arrow key to choose Security.

    5) In the Security or System Security settings, disable the following security features, if they are listed.

    • Intel Software Guard Extensions (SGX)
    • Intel Trusted Execution Technology (TXT) 

    6) Save your changes and exit the BIOS.

    7) Sign in to an administrator account.

    8) Using the search box on the taskbar, search for and open Run.

    9) In the Open field, type tpm.msc, and then click OK.

    If a User Account Control window displays, click Yes.

    The TPM management window opens. 

    10) In the Actions section, click Clear TPM. Click Restart. 

     11) Follow the on-screen instructions to clear the TPM.

    12) If you disabled security features such as Intel Trusted Execution Technology (TXT) or Intel Software Guard Extensions (SGX) in the BIOS before clearing the TPM, re-enable them.

     

    Step 4 Add a PIN and set up Face Recognition -

     

    1) Click on the Windows icon > Click Settings  > Click Accounts.

    2) click Sign-in options.

    3) In the PIN area, click Add.

    4) Type your password in the password box, and then click OK or Sign in, depending on your account type (local or Microsoft).

    5) Type in a PIN, confirm it, and then click OK.

    6) In the Windows Hello area under Face Recognition, click Set up.

    7) Click Get started.

    8) Type your PIN or password in the PIN or Password field.

    9) When the camera screen displays, position yourself so your face displays in the center of the window, and then hold still until the All set! window displays.

    10) Click Close.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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    Thank you for replying back. The mbr2gpt i already know how to make it works. But now i wanted to know how do we know that we have hardware RAID configured in computer & do i have hardware RAID in the first place? What does the hardware RAID name in the Device Manager. My laptop is HP Pavilion 14 - N269TX Notebook & i have not modifiy it whatsoever 


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    WAWood, do you have a recommendation for recovery software, either commercial or "homemade"?

     

    Thanks, wnlewis


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  • 12/31/18--04:08: Re: Boot device not found
  •  

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "Boot Device not found" error. 

     

    Appreciate you trying the steps. This indicates a hardware problem. I have sent you a Private Message with the detailed information regarding the service options.
     
    Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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