Re: touchpad and keyboard freeze

Hi,

For the touchpad and keyboard freezing during use, One step that you can try is a clean boot and see if you still have the same problem after. I have included the document 'How to perform a clean boot in Windows 8.1, Windows 8, Windows 7, or Windows Vista'. Follow the steps for your operating system, and then try performing the tasks that normally freeze up the computer. Is the computer still freezing up?

For the computer heating up and performing slowly. I have included the documents 'Reducing Heat Inside the PC to Prevent Overheating' to keep the notebook from overheating, and 'Improving System Performance without Adding Memory (Windows 7)' to see if cleaning up the computer will help it perform better. Please let me know if this helps.

Thank you.