hi, my first post...bought this hp2000-2d20ca 6 weeks ago and it's been back to the store 3 times with frozen screen. the screen has a white background with black and coloured horizontal lines over the whole thing. can not move anything. the last 2 times, yesterday and the day before, the computer restarts and all history that day is gone. it sends a report to Microsoft. the store, The Source, have not been helpful to the point of fixing the problem. they suggest things that do not help. today they suggested i update video drivers, but the update says i don't have any updates. i am not used to windows 8 yet, but the screen freezing during simple kijijji search is not something i have ever seen before on my 7 yr old computer...Compac with Windows XP. the HP contact screen says call the following number...no number displayed!!! please help!
↧