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Re: updated bios on DV6 cannot shut down

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Thank you very much for your help.  I did go through the process you suggested, however, I got a message that the roll back had failed after completing the instructions.  When returning to the login screen, I had an option to boot normally or in safe mode.  I went ahead and told the PC to boot normally, and everything seems to be operating normally.  Apparently no permanent damage has been done by the failed installation.  I won't attenpt any updates offered by the HP Support Assistant after this.

 

Thanks, Again.


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