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Re: HP envy

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Hey DASH8,

With your computer shutting off, and stating that it will restart with a blue screen. I have included the documents 'The Computer Restarts Unexpectedly (Windows 8)', and 'The Computer Restarts Unexpectedly (Windows 7)'. I know this is not the exact issue that you are having, but the troubleshooting steps are the same.

If the above steps fail to resolve the issue, I have also included the document 'Computer Locks Up or Freezes in Windows 8'.

Please let me know if you are still experiencing the same issue after all these steps. Are you getting any specific error message(s)? Does it happen when performing different tasks, or say just when you are gaming? Please also provide me with the full model number of your computer, 'Guide to finding your product number'. As well, what version of Windows your are running, 'Which Windows operating system am I running?'.

Thank you.


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