Hello,
I just recently purchased this ultrabook and I have noticed that the sleep and shutdown functions are not operating as expected. Restart works just fine.
Description of Problem
- When attempting to put computer to sleep, the screen goes black, but the system remains on (lights on keyboard on, fan still running). I am unable to recover from this state unless I do a hard power off (holding down power button) or wait 5 minutes, at which point the computer simply shuts off. This sort of... defeats the purpose of "sleep." Haha.
- Same thing occurs when I shutdown the notebook - screen goes blank, lights and fan stay on, and unless I power off by force, laptop stays in vegetative state for five minutes and then shuts down on its own.
- In both cases, I am unable to recover from the black screen. No response from the computer, regardless of key combo (Ctrl + Alt + Delete, etc.)
I dug around the support forums here and noticed other people had similar problems, but on different laptop models (i.e., Pavilion, dv6, etc.), so I tried taking those particular solutions to solve my problem, but there has been no result.
Steps Taken to Attempt Solving
- The laptop came with BIOS version Insyde F.09, so I updated the BIOS version to F.13. Didn't fix the problem
- I went into the BIOS and reset everything to the default settings. Still hasn't solved the problem.
- I found another thread which the user had the exact same problem as me, but on a different model notebook. I tried using their solution to roll back the BIOS. However, it still didn't fix the problem.
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Shut-Down-Sleep-problem-HP-Pavilion-Notebook-PC-15-e055st/m-p/3100339#M45384 ***
*** Note: This other user's problem came about due to a BIOS upgrade, whereas my machine was shipped to me with this problem already existing.
Any help from this point forward would be much appreciated.
Thanks,
Mike