Not sure if this is the right place but, I just got the laptop and it was working fine for a few hours. Then it when i restarted teh laptop. The hp logo shows up, I then hear the fan rev up, and then the laptop turns off.
I cannot remove the battery to do a hard reset by holding down the power button for 60 seconds cause the bottom is 1 piece. I believe if i remove that, i'll void the the warrenty. The manual and online description of the laptop model doesnt reveal how to do a hard reset.
Can someone tell me how to do a hard reset on this laptop or should i just trade it in with HP since i still have warrenty.
Model HP envy touchsmart 14-k112nr