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Re: HP notebook not fully restarting

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I'll try suggesting something you can do:

First try a hard reset & check if had solved the issue:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01684768&lc=en&product=5128908&tmp_track_link=ot_search


Test for hardware failure - hard drive & memory both quick & extensive tests, following link might help you:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01443317&lc=en&product=5128908&tmp_track_link=ot_search

Have you updated the BIOS, if not update it from here, select your OS & download save & install. No other programs should be running in the background, disconnect all the external peripheral devices, keep wifi network on, Plug system into AC adapter power during the whole process.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&docname=c01684768&lc=en&product=5128908&


If these don't work, do system file checker scan from command prompt as Administrator, Right click start menu to run command prompt as administrator:
type:

sfc \scannow

Wait for the results,
restart system
if there are errors, run it once again


Also
Keep Antivirus software disabled before windows update & try updating again. Then restart, enable antivirus- update antivirus too.

If nothing works
Do a System restore to a previous good state, at least 24-hours before the problem started & do the things stated above then re update.


Hope this helps,

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