Please go through the steps in this document, it'll help you identity issue and resolve...http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01657439
If not, you may have to contact HP service centrer in your region.
hope this helps to resolve.
thanks,
**CLICK THIS ANSWER "ACCEPT AS SOLUTION" TO HELP OTHERS WITH SAME PROBLEM, CLICK KUDOS IF YOU APPRECIATE MY REPLY**
If not, you may have to contact HP service centrer in your region.
hope this helps to resolve.
thanks,
**CLICK THIS ANSWER "ACCEPT AS SOLUTION" TO HELP OTHERS WITH SAME PROBLEM, CLICK KUDOS IF YOU APPRECIATE MY REPLY**