Hi. My laptop is very new. I haven't downloaded anything or been to any odd websites. I use anti virus on laptop. I noticed earlier today something popped up about and hp update. I closed it at the moment. I was on my laptop and had to step away later. When I came back to it I noticed the blue screen that said, "restarting." Similar to any update. I assumed it had done an auto update. It rebooted and got to a black please wait screen. Again, normal. It's not been on this screen forever. I thought it was frozen so I rebooted. Nothing. It just starts up with the hp logo and then goes to the please wait screen. I am super frustrated and would like help resolving this.
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