Hello and thank you for taking the time to look at my problem. My laptop is an HP Envy Touchsmart 14 running Windows 8.1. The product name is HP ENVY TS 14 Sleekbook and the number is E0M45UA#ABL.
My problem is that my computer will occasionally start with a blackscreen with my mouse at the centre. I can move the mouse but it will return to the centre after every few seconds. I can not seem to do anything else except hold the power button and turn my computer off. After I open it again, I can use my computer perfectly normal. I recently did a BIOS update to my computer and I am not sure if that is causing the problem. How do I fix this problem?