I had exactly the same problem, new out-of-the-box! I contacted HP and Microsoft, and they did not know how to fix the problem. It bothered me for about a month. The solution ended up being reinstalling the laptop from the image on the hard drive after I did this all problems went away and the laptop worked great! Apparently a lot of laptops got a bad image installed on them in the factory, the windows image on the hard drive is not written in the assembly line from the back-up partition. If you reinstall the laptop from the attached partition for backup, the problem will be solved. Good luck!
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