Hi, this is my spec: Portable ENVY de 15,6 po de HP -Argenté (Intel Core i7-4700MQ/DD 1 To/RAM 12 Go/Win 8.1)
The 31 of march i had the blue spot on the low bar that say i need to do an update. And just to be sure, i am 100% sure that it's from HP since it's there since the beggining.
So i press the update. After that, it say that i need to restart. What i did. When it came back, the screen was all blue.
In the middle of the screen, it say Please wait. U can see that it is working because there is the dot that turning around the wait.
After 3h, nothing has change. So i waited. 7h hours later, nothing has change.
So i tried to press cancel button. Nothing work.
So i ctrl-alt-del and then press restart. It does restart but only to come back to the same blue font page with that waiting thing.
I tried everything i know. Press the off button until the computer close itself, remove battery. Nothing work.
Now, it is like that for days. Always blue screen.
**bleep**ty update! Thanks hp!
So what can i do?