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Re: HP Pavillion 15 N004tx Laptop hangs after starting from sleep

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Hi Man93,

Welcome to the HP Forums!



I would like to take a moment and thank you for using the forum, it is a great place to find answers.

For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that your notebook is not responding from sleep.  There is a bios update for this unit, have you done it?

Here is the link HP Pavilion 15-n004tx Notebook PC Drivers  where you can get the update. Here is a document to assist you with Updating the BIOS.

Here is a troubleshooting document that may also assist you. Resolving Problems with Sleep and Hibernate Modes (Windows 8)

 

You also have a built in troubleshooter you can use or the The HP Support Assistant. To use the troubleshooter ,

Press the Windows key +C to open charms

Type truobleshoot sleepmode and press enter

Follow the on screen prompts.

 


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