Quantcast
Viewing all articles
Browse latest Browse all 130892

Re: Notebook won't boot, stuck on preparing automatic repair

Hi Eastman111,

 

I understand that your screen is freezing during the boot up. I will try my best to help you with this issue. To better assist you, could you please give me some more information?

 

1. What is the Model Number of your laptop? LINK: How Do I Find My Model Number or Product Number?
2. What operating system are you running on the laptop?
3. What happens when you turn on the laptop?
4. Are there any lights flashing or glowing?
5. Does the HP logo come up at all?

 

Here is a document for Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot that may resolve your issue.

 

I hope this helps. Please let me know and I will be happy to help you.

 

Thank you,


Viewing all articles
Browse latest Browse all 130892

Trending Articles