Re: HP Envy 15 Touchsmart won't start after bios update

December 30, 2016, 2:27 pm

≫ Next: Re: message says boot device not found

Hp makes worst laptops ever ....only because I was Hp laptop user and I had some issues which I resolved by myself HP technical support only looks for $$$. Furthermore, My HP ENVY 15 BIOS update " Recommended by HP" crashed my laptop. So when I called ( after I found out the Windows +v or b Kes does not work on this model) they told me to send us this laptop and charges will be 300 to $400. Seriously for this much expensive laptop, I suppose to pay more money. NO Thank YOU, HP Burn in Hell. Never gonna buy any HP product as well as advice to friends and family. Stay AWAY.

My laptop is : HP ENVY TOUCHSMART 15 NOTEBOOK PC

MODEL : 15-J150US

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Re: message says boot device not found

December 30, 2016, 3:07 pm

≫ Next: laptop no longer responding to password, trying to restore to factory settings

≪ Previous: Re: HP Envy 15 Touchsmart won't start after bios update

connied78

Hello;

Allow me to welcome you to the HP forums!

I read your post about no boot device and wanted to help -- but need more information.

We need to know what OS version your PC was running: Win7, Win8, or Win10.

And, if it was running Win10, did that come preinstalled, or did you do the Win10 Upgrade from a prior OS?

We can proceed once you provide the information.

Thanks

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laptop no longer responding to password, trying to restore to factory settings

December 30, 2016, 3:13 pm

≫ Next: Re: Overheating issue in my HP G62

≪ Previous: Re: message says boot device not found

I get a message saying that the PC could not start normally error code 0xc0000225. Have tried system recovery and system restore but cannot get the PC to bring up the Windows menu. It asks for a password but does not respond to the password I have for it.

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Re: Overheating issue in my HP G62

December 30, 2016, 5:14 pm

≫ Next: Re: laptop continuously beeps on startup and then starts after I press Enter

≪ Previous: laptop no longer responding to password, trying to restore to factory settings

Hello@AndreiKiks,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products

I have read your post and understand that you need assistance in fixing the overheating issue on the PC. Is that, right? I will b glad to help you.

I appreciate the preliminary steps you have taken to check if you can fix it yourself.

I recommend you to try the steps from the below link and check if that solves the issue.

http://hp.care/2iyWE5K

This should solve the issue. Let me know for more solution.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

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Re: laptop continuously beeps on startup and then starts after I press Enter

December 30, 2016, 5:20 pm

≫ Next: Re: Notebook Sticks On Boot Menu

≪ Previous: Re: Overheating issue in my HP G62

Hello@mkansari,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel.

USB error after the PC wakes up from sleep. Did I get it, right?

It is indicating that the USB drivers or the hardware (ports) have an issue.

I recommend you to try uninstalling the USB drivers and check if that solves the issue.

Start Control Panel, click Hardware and Sound, and then click Device Manager.
Expand the node that says Universal Serial Bus Controllers, right-click on all the USB root hubs and click Uninstall.
On the Confirm Device Removal dialog box, click OK to start the uninstall process.
When the uninstall process is complete, restart the PC and check if the issue happens

Hope this answers the question. Please let me know more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

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Re: Notebook Sticks On Boot Menu

December 30, 2016, 5:48 pm

≫ Next: Re: Notebook Sticks On Boot Menu

≪ Previous: Re: laptop continuously beeps on startup and then starts after I press Enter

Hello.

I cannot access the boot menu. That's my main issue. The boot menu comes up automatically, but I can't select any of the options. All of the keys are unresponsive.

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Re: Notebook Sticks On Boot Menu

December 30, 2016, 6:04 pm

≫ Next: Laptop won't start even with hardboot

≪ Previous: Re: Notebook Sticks On Boot Menu

Connect external keyboard and try.

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Laptop won't start even with hardboot

December 30, 2016, 6:41 pm

≫ Next: Re: Computer stuck on reset mode

≪ Previous: Re: Notebook Sticks On Boot Menu

I've gone through the 'hold the start button for 15 secs' help section and the laptop does nothing. Blue power light near power cord is on.

is there a chance the cord is bad despite the light being on? Or is this thing junk after a year and a half?

no removable battery.

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Re: Computer stuck on reset mode

December 30, 2016, 7:19 pm

≫ Next: sYSTEM BOARD INFORMATION INVALID. wHAT IS THE SOLUTION?

≪ Previous: Laptop won't start even with hardboot

It sure didn't work

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sYSTEM BOARD INFORMATION INVALID. wHAT IS THE SOLUTION?

December 30, 2016, 8:14 pm

≫ Next: Legacy/UEFI booting and MBR/GPT

≪ Previous: Re: Computer stuck on reset mode

https://lh3.googleusercontent.com/atQL9xtxQgBG5omehfYkpg1GbtbLV1OmVHJP7JtsTNBlKyiYMb4SiubDwfgAF1OxJ_eKgg=s114

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Legacy/UEFI booting and MBR/GPT

December 30, 2016, 9:12 pm

≫ Next: 17z-e100 bios password

≪ Previous: sYSTEM BOARD INFORMATION INVALID. wHAT IS THE SOLUTION?

Hi, I just purchased the HP x360 Spectre, which came with Win 10 Home and UEFI/SecureBoot turned on. The boot disk is GPT. Also, there are 4 partitions on the drive out of the box, as listed in the :

EFI System

Recovery Partition

Recovery ( D: )

Windows ( C: )

This is my first Windows above 7, and the first that is not Legacy BIOS and MBR boot disk, so I'm a little lost with all this. I need to backup the drive before making changes to the new laptop using my Macrium Reflect Win7-based PE USB pen drive, but when I disable SecureBoot and enable Legacy Boot and move USB key to the top of the boot list, it boots Reflect under PE OK, but no drives are shown in Reflect to back up. I'm not sure at this point if this is because Version 5 of Reflect doesn't support UEFI (although I'm not sure that's a factor as I've booted), or some other factor resulting from UEFI and GPT. I know Reflect V5 can backup GPT drives, as I do it now, but have only imaged MBR drives. There are newer version of Win PE; Ver 4 based upon Win 8, and Ver 5 based upon Win 8.1, which might solve my problems. I'm trying that next. If anyone has any insight, it would be much appreciated.

Also, are UEFI and BIOS connected in some way to MBR and GPT, so that one requires the other, or can you mix and match. For example, could I have machine using UEFI and an MBR boot drive, or vice versa? I'm just not sure what, at this point, is making my drives not appear in Reflect.

Also, is there a way to convert a disk from GPT to MBR?

I appreciate any help or input.

Cheers,

Shane

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17z-e100 bios password

December 30, 2016, 10:43 pm

≫ Next: Re: laptop continuously beeps on startup and then starts after I press Enter

≪ Previous: Legacy/UEFI booting and MBR/GPT

My 17z-e100 notebook never needed a BIOS password to enter it before, but now it's asking for one and I don't have it. How do I go about getting it?

UPDATE: I no longer require assistance as I have managed to clear the CMOS. The battery is very difficult to reach, but I managed.

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Re: laptop continuously beeps on startup and then starts after I press Enter

December 30, 2016, 9:58 pm

≫ Next: Re: 17z-e100 bios password

≪ Previous: 17z-e100 bios password

Dear Sir,

I did what you suggested but still the same issue. As I had mentioned in my earlier post, it dumps the physical memory when crashes. Kindly let me know if you want me to upload the dumped file (335 kb only) somewhere which you can examine. May be that gives some clue.

Thanks

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Re: 17z-e100 bios password

December 30, 2016, 10:45 pm

≫ Next: Re: Legacy/UEFI booting and MBR/GPT

≪ Previous: Re: laptop continuously beeps on startup and then starts after I press Enter

Hello,

Welcome to the HP Support forum.

(post edited)

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Re: Legacy/UEFI booting and MBR/GPT

December 30, 2016, 10:43 pm

≫ Next: Re: 17z-e100 bios password

≪ Previous: Re: 17z-e100 bios password

Hello,

Welcome to the HP Support forum.

From what I understand version 4 is outdated and no longer supported by its vendor. Since your questions are not directly related to HP issue but rather related to Macrium Reflect functionality, please post over their support forums >> http://support.macrium.com

I am sure there you will find better assistance with regards to this specific software.

I don't think this is necessary at the moment but with regards to the question if there was a way to convert GPT to MBR , please check these:

>> https://technet.microsoft.com/en-us/library/cc725797(v=ws.11).aspx
>> http://www.partition-tool.com/resource/GPT-disk-partition-manager/convert-gpt-disk-to-mbr-disk.htm

Windows 7, 8, 10 offer free option to create system images of the entire drive (partitions) so that you can back-up the system regularly. All you will need is either external HDD (to store the images) or multiple DVDs (external HDD preferred ).

Info:

>> https://answers.microsoft.com/en-us/windows/wiki/windows_10/how-to-create-a-system-image-in-windows-10/84fa6683-e3ac-4e93-9139-368af9267869

>> http://support.hp.com/us-en/document/c03544793

Hope this helps.

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Re: 17z-e100 bios password

December 30, 2016, 10:45 pm

≫ Next: "We couldn't complete the updates, undoing changes, don't turn off your computer"

≪ Previous: Re: Legacy/UEFI booting and MBR/GPT

Thank you for your update

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"We couldn't complete the updates, undoing changes, don't turn off your computer"

December 30, 2016, 10:54 pm

≫ Next: Re: laptop no longer responding to password, trying to restore to factory settings

≪ Previous: Re: 17z-e100 bios password

Hi! I just received this laptop for Christmas and unfortunately, I'm already having problems! My laptop just decided to update and since then, it's stuck in this loop where it will say that is preparing to update windows and went through the whole process only to go to the "we couldn't complete the updates" screen and just stays there. I just want to fix this as it's super frustrating and I can't get past that to do anything else.

I've heard this is a very common problem yet nobody really seems to have a solid fix. Any help would be appreciated!

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Re: laptop no longer responding to password, trying to restore to factory settings

December 30, 2016, 10:56 pm

≫ Next: Re: "We couldn't complete the updates, undoing changes, don't turn off your computer"

≪ Previous: "We couldn't complete the updates, undoing changes, don't turn off your computer"

Hello,

Thank you for posting in the HP Support forum.

* Can you provide your full product model and product number >> http://support.hp.com/us-en/document/c00033108

* Do you run WIndows 8 (8.1) ?

* What exactly are you trying to do and when is the password not accepted ?

Please, perform some basic hardware checks

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

*** If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results.

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Re: "We couldn't complete the updates, undoing changes, don't turn off your computer"

December 30, 2016, 11:14 pm

≫ Next: Re: "We couldn't complete the updates, undoing changes, don't turn off your computer"

≪ Previous: Re: laptop no longer responding to password, trying to restore to factory settings

Hello,

Welcome to the HP Support forum. Thank you for posting.

This is happening because Windows cannot complete and cannot properly install updates.

It may be even the bigger Windows 10 Anniversary Update

Most often reason for the failure is some 3rd party driver conflicting with the update process. Your PC may have older drivers than what Win 10 wants to be.

Since this is a new PC, let's flatten it and start over.

1. Please, perform recovery - system recovery and restore the PC to factory default settings. Since this is a new PC for you, I guess you will not loose much (anything). Here is how it should work:

>> https://www.youtube.com/watch?v=qTlHwkVuv5Q

or >> http://support.hp.com/us-en/document/c04758961

2. Once ready and once you return to factory default condition, please do the following:

2.1 . Uninstall any 3rd party antivirus programs - if anything. If you see McAfee installed, please uninstall it from Control Panel and restart. Also, run the McAfee MCPR tool to get rid of McAfee leftovers >> http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

2.2. Visit the HP Web site and download and run drivers updates - new driver versions may be present that will work with the newer Windows 10 release:

>> http://support.hp.com/us-en/drivers

Use the Device Manager method to update drivers >> http://support.hp.com/us-en/document/c03330139

3. Manually upgrade to Windows 10 - 1607 - Anniversary Update

>> http://support.hp.com/us-en/document/c04876361

Use the USB upgrade method

4. Once upgraded to Win 10 AU, run Windows Update to complete the process.

Hopefull this will work fine. Let me know if you have any questions.

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