Re: Can't start hp pavillon 15-ak004no

November 23, 2016, 11:12 am

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Hello @semeier 

 

Welcome to the HP Forums, I hope you're well! 

 

This seems to be a hardware issue. Although you could try BIOS recovery on your PC (Only if you're able to open the lid of your laptop)

 

Follow the steps mentioned in "Recovering the notebook BIOS using a key press combination" from this link: Click Here

 

If this does not help, I suggest you contact our phone support for service options on your laptop.

 

Use the link www.hp.com/contacthp and fill in the details. It will generate a case number and telephone number for you to contact HP Support.
 

Keep me posted and I hope you have a good day ahead,

Regards

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Re: System disable 67877609

November 23, 2016, 11:29 am

≫ Next: Re: Notebook doesn't boot with HDMI cable plugged in

≪ Previous: Re: Can't start hp pavillon 15-ak004no

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Didn't work. SYSTEM DISABLED 63519437

Re: Notebook doesn't boot with HDMI cable plugged in

November 23, 2016, 11:30 am

≫ Next: Re: Spilled gatoraid on keyboard

≪ Previous: Re: System disable 67877609

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Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out

As I understand the notebook doesn't boot with HDMI cable plugged in,

 

Here's a related HP Forums post that seems to have helped others: Click here

(though the issue and the error message mentioned in this post are different from yours, the steps suggested should resolve the issue)

 

Keep me posted for further assistance,

Regards,

Re: Spilled gatoraid on keyboard

November 24, 2016, 4:38 am

≫ Next: Re: HP Envy 15-u200nq not starting

≪ Previous: Re: Notebook doesn't boot with HDMI cable plugged in

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Twistnpull

 

Hello;

Allow me to welcome you to the HP forums!

To honestly answer your question -- at this point, no one really knows!

 

The ONLY way to determine what damage the liquid spill did is to do two things: (1) completely disassemble the laptop and visually inspect every single component and surface,(2) run extensive diagnostics on the laptop to locate any problems.

 

BOTH of these take time and they will cost considerable amounts of money -- which are likely to exceed the current value of the laptop.

 

If you want an estimate of the costs, my suggestion is that you contact an HP Service Center:  http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

 

Re: HP Envy 15-u200nq not starting

November 24, 2016, 4:44 am

≫ Next: Re: HP Envy 15-u200nq not starting

≪ Previous: Re: Spilled gatoraid on keyboard

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Hello,

 

Do you notice any blinking leds or beeps

 

Can you match

Number of Blinks or Beeps

Location of Blinking LEDs

Component Being Checked

Error Condition

Continuous glow	Battery power LED	Battery	The AC adapter is attached and the battery is charging, but does not yet have sufficient charge to power the notebook.
1	Caps Lock/Num Lock	CPU	CPU not functional
2	Caps Lock/Num Lock	BIOS	BIOS corruption failure
3	Caps Lock/Num Lock	Memory	Module error not functional
4	Caps Lock/Num Lock	Graphics	Graphics controller not functional
5	Caps Lock/Num Lock	System board	General system board failure
6	Caps Lock/Num Lock	BIOS	BIOS authentication failure
Continuous blink	AC power adapter LED	Power adapter	Insufficient power

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Re: HP Envy 15-u200nq not starting

November 24, 2016, 4:57 am

≫ Next: Re: my hp notebook was working fine when i shut it off

≪ Previous: Re: HP Envy 15-u200nq not starting

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Hi GBL84,

 

Thanks for your swift answer. Only the power button blinks once but the computer is not starting.

The power led is white - so this means there is power in the battery.

 

Thanks,

Morfu

Re: my hp notebook was working fine when i shut it off

November 24, 2016, 5:23 am

≫ Next: drivelock passwords

≪ Previous: Re: HP Envy 15-u200nq not starting

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Hello,

 

Please check if the unit loads in SAFE MODE

Perform Hard Drive test

 

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10] and under the Advanced or Diagnostic tab

4. You should find the facility to run tests on the Hard Disk.

 

Post back the results !!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

 

 

drivelock passwords

November 24, 2016, 5:58 am

≫ Next: Re: forgot compaq presario CQ62 BIOS password

≪ Previous: Re: my hp notebook was working fine when i shut it off

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Good day

 

We have just purchased HP 250 G5 Notebook PC, I want to set drivelock passwords but it is greyed out

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Re: forgot compaq presario CQ62 BIOS password

November 24, 2016, 6:17 am

≫ Next: Re: 2 year old HP Envy M7 shut down and will not reboot after all night charging

≪ Previous: drivelock passwords

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Hello ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Re: 2 year old HP Envy M7 shut down and will not reboot after all night charging

November 24, 2016, 6:42 am

≫ Next: Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

≪ Previous: Re: forgot compaq presario CQ62 BIOS password

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 After I determined that the laptop would not start up on the power supply with the battery out , like it should have. I borrowed a power supply from Best Buy's and the machine started right up.

 

Ordered a new one !

 

Thank you for your assistance ! 

 

 Have a happy Thanksgiving  !

 

Mario,

Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

November 24, 2016, 8:10 am

≫ Next: Re: HP Elitebook 8440p charging light blinking not booting

≪ Previous: Re: 2 year old HP Envy M7 shut down and will not reboot after all night charging

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Hello,

 

 

Thanks for trying to help, although I don't think it has anything to do with the HDD (now a SDD), because Win7 worked and the system now hangs with the error "dxgkrnl.sys BOOTLOG_NOT_LOADED" in the log, which is the graphic card, right? Also the boot doesn't show much although I enabled the verbose service that tells me what it is doing on boot-up.

Never the less, I will preform these hardwarre tests....

 

To the webmaster:

- This reply-field has a background text "Help the community...." in chrome, which doesn't disappear uppon typing!

- "3-in-1 USB Key v.3.6.0.0"  1.6Gb download breaks at 1.4Gb!  : ftp://ftp.hp.com/pub/softpaq/sp77501-78000/sp77842.exe 

 

 

I don't have a UEFI bios, Can't download it from HP, Couldn't install "HP Vision Diagnostics" because my USB-sticks are to small or to large, So I finally needed to installed the UEFI in a HDD partition. It took me some while to figgure this out through that link  And the test didn't find any problems. So I think it is still the graphic card AMD Radeon HD 7400M series (0x6760) driver!

 

What about disabling these drivers? I don't even use direct X, no games, just internet and movies.

 

 

 

 

 

 

 

Re: HP Elitebook 8440p charging light blinking not booting

November 24, 2016, 8:29 am

≫ Next: Re: Laptop G7 fails to power up but give quick flash message on screen

≪ Previous: Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

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Thank you Hawiie for the video.  I did see the computer turning on, but the screen remains blank.  I also understand that you have already tried the bios update. 

 

One more thing you may try is CBR or otherwise called as bios recovery .  So, for this .. turn the computer off.

 

Press the windows key and the letter B , while holding them down press on the power button till computer turns on.. and then let go all the buttons.  Wait for some time ,( 30 seconds) and see if you see anything on the screen .. It should normally tell us BIOS recovery or update.  If you see such a screen , follow the instruction, it will restart the computer on its own. 

 

It would be greatly helpful, if you could tell me the outcome of this test. 

 

Thank you hawiie for the prompt reply.

 

Take care. 

 

Ashok

Re: Laptop G7 fails to power up but give quick flash message on screen

November 24, 2016, 8:37 am

≫ Next: Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

≪ Previous: Re: HP Elitebook 8440p charging light blinking not booting

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Welcome to the HP Forums
I hope you're well

 

I understand that you are facing with your HP G7 laptop. The computer fails to boot up. Not to worry, let's try troubleshooting this and try to get it up running. I would like to know if the PC is making any kind of beep noise or any of the light flashing while you trying turn on the same. Let's try doing a power drain and check if the PC turns on. Click on the link mentioned below and follow the instructions to do a power drain. 

 

http://support.hp.com/in-en/document/c01684768

 

Let's also try resetting the memory models on the PC. Follow the instructions to do the same. 

 

http://hp.care/2fbYQSk

 

Keep me posted. 

 

Thanks,

 

 

 

Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

November 24, 2016, 9:02 am

≫ Next: Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

≪ Previous: Re: Laptop G7 fails to power up but give quick flash message on screen

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I received some info from my mail to AMD...

 

I removed all graphic drivers and set Windows 10 not to install any automaticly with there provided link:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

And the computer suddenly shut down and restarted very fast 3+10seconds 

 

Then I installed there latest driver "16.2.1 Crimson Edition compatible with Windows10" with there warning that they recommends using the graphics drivers provided by your laptop's manufacturer:

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064

 

It did first shutdown fast, but again very very slow boot-up and future shutdows after the installed graphic driver.  

 

So it's really the AMD grahic driver with Windows 10 directX on this HP DV6 

 

Any solutions to find a better driver for AMD Radeon HD 7400M series (0x6760) in a  HP Pavilion DV6-6B11sb ?

Or at least a way to skip the "dxgkrnl.sys BOOTLOG_NOT_LOADED" faster on boot/shutdown?

 

Or maybe I should stick with the configuration after using that tool (from Ghislain Harvey) to remove all graphic drivers and disabling the windows auto-update of it. Screen looks nice now, but shurely I don't have the full power now of the build-in graphic card.

 

Device Manager says now:

Display adpters...

  - Intel(R) HD Graphic 3000

  - ! Microsoft Basic Display Adapter

 

 

 

 

Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

November 24, 2016, 9:11 am

≫ Next: OS will not boot

≪ Previous: Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

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Hi@MichelR,

 

Thanks for the reply.

 

The only point of performing the diagnostics was to check if any hardware issue were found.

But again, I understand that the error you shared, is pointing towards the graphics card.

 

You can disable the AMD driver in device manager under Display adapters. Just right click on the AMD entry and select disable.

If you install the drivers automatically online, it will install the AMD drivers once again. Check if you can uninstall the Crimson Edition from the control panel.

 

Hope the above information helps you find the correct solution.

 

Let me know for more

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

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OS will not boot

November 24, 2016, 9:21 am

≫ Next: Re: Loud popping noise after shutdown on my Pavilion dv3-2000 Notebook

≪ Previous: Re: windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED DV6 Radeon

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Failure id: RU7X6W-7SB88R-MFPWMF-609503

Re: Loud popping noise after shutdown on my Pavilion dv3-2000 Notebook

November 24, 2016, 10:08 am

≫ Next: Re: HP Envy 15-u200nq not starting

≪ Previous: OS will not boot

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Hi ,

 

Welcome to the HP Support Forums

 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I see from the post that you are having loud popping noise after the notebook shuts down. I'll try my best to help you with this. 

 

This popping sound could be from the speakers or from some component on the board reaching a limit and causing the system to go down.

 

Let's try these steps:

 

Perform a hard reset

 

Try to update the Bios and sound card drivers, using this link.

 

If the issue persists,  then the popping sound is a component on the board reaching a limit and causing the system to go down.  This problem will require a repair.  Here is the link so you can contact the correct department at HP Support. 

 

Link to contact HP: Click here

 

I hope this helps. Let me know if you need any further assistance.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

Re: HP Envy 15-u200nq not starting

November 24, 2016, 10:39 am

≫ Next: Re: OS will not boot

≪ Previous: Re: Loud popping noise after shutdown on my Pavilion dv3-2000 Notebook

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I have the same issue today.

 

I kept my HP Pavillion 15-b011nr in my messenger bag for  (2) days, and today when i went to turn it on, the power button blinks once and nothing happens.  (it is completely quiet), and on side of laptop where i plug in charger it is a solid white light. 

 

any help would be great

 

Shah

Re: OS will not boot

November 24, 2016, 10:43 am

≫ Next: HP Pavillion will not start

≪ Previous: Re: HP Envy 15-u200nq not starting

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Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

HP Pavillion will not start

November 24, 2016, 11:04 am

≫ Next: Re: 2 year old HP Envy M7 shut down and will not reboot after all night charging

≪ Previous: Re: OS will not boot

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Hi all,

I plugged my laptop into my tv via hdmi. The screen glitches for a moment and then the entire laptop turned off. This hasn't been an issue previously.

It will no longer turn on, I've tried the hard reset by holding the power button to no avail. Tried booting with the battery in and out, mains only and all sorts. The pc is still receiving power because the charger light is on when the charger is plugged in and the light flicks off for roughly 2-3seconds while pressing the on button but nothing else happens. No sounds or any other lights. Can anyone help out?

Thank you,