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All Notebook Boot and Lockup posts

older | 1 | .... | 2929 | 2930 | (Page 2931) | 2932 | 2933 | .... | 2966 | newer

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    Hi


    First:- Turn off the computer, press and hold the PWR button for 4 seconds.

    Then - Leave only keyboard and mouse connected, disconnect all externally connected
    devices such as Docking Station, USB storage devices, displays, and printers.
    Unplug the AC adapter from the computer.

    Next - Press and Hold the Power button for 15 seconds to Hard Reset.

    AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
    Choose System Tests (Fast Test does a 4 minute hardware check).

    AND/OR - Windows Logo key + Ctrl + Shift + B
    (This key sequence actually restarts you graphics drive(W10 only).)

    AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
    Press the Windows Logo key + P, select a display, and then press Enter.

    The 3F0 suggests a Hard Disk failure and it will need replacing.

    https://www.microsoft.com/en-us/software-download/windows10

    If in doubt please ask.


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    Thank you for helping, but will it be a problem if I put an SSD inside instead of putting an HDD? I know SSDs perform better, so it would be nice to put one. More specifically I mean the Samsung 860 EVO 1TB. 


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  • 01/12/19--01:29: Problem in booting
  • Hope i ll get my answer ...


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    , thanks for your quick response and time.

     

    I appreciate your efforts for writing back to us.

     

    Yes, you can install an SSD on the PC instead of a regular SATA drive.

     

    However, I see there an M.2 SSD slot available on the PC. You can use the M.2 drive which is a lot faster than an SSD drive. Please find the part details below.

     

    One M.2 socket for SSD 

    Solid State Drive (not illustrated)
    Solid state drive 256 GB M2 SATA 801479-001
    Solid state drove 256 GB M2 SATA-3 801473-001

     

    Refer the laptop user guide for more information. Click Here

     

    Note: Refer page 44 for more information.

     

    Also, you can purchase the part from the HP part store using this link. Click Here

     

     

    Hope this helps!

    Take Care! :)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

     


    0 0
  • 01/12/19--01:59: Re: Problem in booting
  • Hi,

    What kind of problem?  Does Windows start?  Do you get any info on the screen? Does the screen remain black?

    Give us some more info.

     

    Let me know,

    David


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    hiii

    my problem is i have hp elite book 840 g1 in bios pasword 

    bios has been locked

    i cant open my open 

    so i want solution 

    so plss help me 

     


    0 0

    Hi John,

    This problem usually indicates a failed drive. When you removed the bottom cover did you maybe move the hard drive. You could check the M2 drive, remove and place back.

    On page 26 of service manual you can see the steps to place the M2 drive:

    http://h10032.www1.hp.com/ctg/Manual/c04925076

     

    If nothing changes, you can try performing HP hardware diagnostics on the PC. Try the fast test under heading"performing tests when Windows does not start" in document below.

    https://support.hp.com/ro-en/document/c03467259

     

    This should give us an idea if the drive has failed.

     

    Let me know,

    David


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    Yes I have done the hard reset with no outcome. I've removed the SSD and reinstalled it, again with no outcome. My real question now is, how do I determine what SSD I have (size, model number or part number) I am unable to retrieve any of that info because it won't boot. 


     wrote:

    Hi


    First:- Turn off the computer, press and hold the PWR button for 4 seconds.

    Then - Leave only keyboard and mouse connected, disconnect all externally connected
    devices such as Docking Station, USB storage devices, displays, and printers.
    Unplug the AC adapter from the computer.

    Next - Press and Hold the Power button for 15 seconds to Hard Reset.

    AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
    Choose System Tests (Fast Test does a 4 minute hardware check).

    AND/OR - Windows Logo key + Ctrl + Shift + B
    (This key sequence actually restarts you graphics drive(W10 only).)

    AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
    Press the Windows Logo key + P, select a display, and then press Enter.

    The 3F0 suggests a Hard Disk failure and it will need replacing.

    https://www.microsoft.com/en-us/software-download/windows10

    If in doubt please ask.


     


    0 0
  • 01/12/19--02:28: ProBook 450 G5 not booting
  • Hello

     

    Yesterday I tried to boot up my laptop but it didn't work, The numlk key is blinking 7 times and there is no image on the screen. Also if I plug in the charger the led normally turns orange but now it stays white, even when i unplug the charger the white led stays on.

    I already tried pressing the powerbutton for 30 seconds but that didn't help.

    What do i do?

     

    Kind Regards


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    M.2!? Ho Ho nice! I may actually get it. I just have one little question about assembling the system. So to access the inside you remove the keyboard panel. My question is does the assembling process work the same way? I mean you connect the cables, put the panel back, put the screws back in and the keyboard panel will stay in place without going out again, right? 


    0 0

    Thanks David for your help. I removed and reinstalled the hard drive with no change. I also ran the UEFI diagnostics and didn't receive a code but the test would not run. It said the hard drive was missing. So now I just need to retrieve any info that will help me buy the correct replacement.  Thanks again !


    0 0

    OK. You have a 256GB SATA3 M2 SSD. You can replace with a drive such as the M2 SATA3 Samsung 860 Evo  or similar of your desired capacity.

    Hope it helps,

    David


    0 0
    0 0


     wrote:

    OK. You have a 256GB SATA3 M2 SSD. You can replace with a drive such as the M2 SATA3 Samsung 860 Evo  or similar of your desired capacity.

    Hope it helps,

    David


    Thank you. I've been searching everywhere for that info ! That was quick.


    0 0

    Your welcome John.

    You will need to reinstall the OS on the drive. If you need any help with that let me know.

     

    All the best,

    David


    0 0
  • 01/12/19--02:46: Re: cooling fan problem
  • If you hear the fan spinning Try updating the bios if you can, When i come across those error's most of the time after a bios update it's fixes


    0 0

    , Thanks for your quick response again.

     

    I appreciate your efforts for writing back to us again.

     

    I recommend using the user guide. You have all the details required to reassemble the laptop.

     

    Refer the laptop user guide for more information. Click Here

     

    Also, if you are not comfortable replacing the part. I suggest you take it to a computer store and get the part fixed.

     

     

    Hope this answers your query!

    Take Care! :)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


    0 0
  • 01/12/19--03:33: Forgot BIOS Password
  • I forget my bios password. The system halt code is: i 50849440

    Any help will be appreciated.


    0 0
  • 01/12/19--03:58: Re: Forgot BIOS Password
  • Welcome to the HP Support Community 

     

    Reboot and enter   67456805

     

    REO


    0 0

    Welcome to the HP Support Community 

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

     

    REO


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