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All Notebook Boot and Lockup posts

older | 1 | .... | 2925 | 2926 | (Page 2927) | 2928 | 2929 | .... | 2966 | newer

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    Ok I have the BIOS up.


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    Welcome to the HP Support Community 

     

    Reboot and enter   10308006

     

    REO


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  • 01/10/19--18:22: Re: BIOS Password
  • Welcome to the HP Support Community 

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

     

    REO


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    So what do I do from here?


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    My dude, my ace,my homie, forever iam hella grateful for your reply. You were 100% correct and my hp is no  longer strapped down by admin code. thank you my friend and if ever in san diego, round of beer on me. gracias mi amigo


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    You're very welcome 

     

    To help others please mark my post " Accept as Solution " if it solved your problem.

     

    REO


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    Not sure where you are located,or if you would be interested, but several members have reported using this service with good results. It is evidently a blown capacitor on the motherboard.

    https://www.ebay.com/str/computerspartsrus

     


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    We are having some trouble changing the bios settings our EliteBooks (G3/G5). We all receive them with UEFI settings for Windows 10 but as we are still deploying Windows 7 x86 in legacy mode we need to change the bios.

     

    The use of the BCU with command-line "BiosConfigUtility64.exe /Set:"HPEliteBook850G5.txt"" is working great but when rebooting the machine an 'authorization code' must be given. A 4 code pin.

     

    This is because we change it from

        *Legacy Support Disable and Secure Boot Enable

     

    to

        *Legacy Support Enable and Secure Boot Disable

    Is it possible to disable this and to move on so the operator don't have to waste time installing machines?


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    Hi,

     

    So I tried the bootrec commands after creating the installation media ..
    the first two were successful, but the last one /rebuildbcd failed with a I/O device error.
    then I tried to do a chkdsk /r c: and i had a few errors after stage 4...
    So do i need to copy my data to some USB and reinstall windows from scratch?
    is there anything else I should try before that option?

     

    bootrec-failure.jpgchkdsk-errors.jpg


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  • 01/11/19--02:33: system disabled
  • system disabled 

    numbers are : [i 63409563]

    i got it unlocked before but it still has 3F0 error no matter what i try


    0 0
  • 01/11/19--02:39: Re: system disabled
  • Welcome to the HP Support Community  

     

    Reboot and enter   54296922

     

    Boot Device Not Found Error (3F0) or Hard Drive Not Detected

     

    https://support.hp.com/sk-en/document/c01443463

     

    REO


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    Hi

    I cannot see the pictures, but there is corruption somewhere.

    But certainly backup your data.

    If you do a Re-Install, once your data is safe, this will overwrite the OS but not your apps etc;

    https://www.howtogeek.com/223821/what-is-the-windows.old-folder-and-how-do-you-delete-it/

    it should create the Windows.OLD folder.

    C:\>dir win*
    05/01/2019  17:30    <DIR>          Windows
    05/01/2019  17:48    <DIR>          Windows.old

    I did a re-install over the top of mine a week ago.

    Then if that is unsuccessful,  an F11.


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  • 01/11/19--03:06: SMC.BIN Not working
  • I am seriously at the end of my tether here. I have had 3 SMC.BIN files from HP and nothing I do seems to get it to work. I have managed to insert a standard hard drive and install windows 10 to the SSD and boot from that. I still need to get in to the bios but nothing I do will get the SMC to work.

     

    I have renamed the file smc.bin and put it on a few usb sticks all formatted to fat 32. I have even tried the partion way and still nothing.

     

    All I get is a flashing screen, then a message that says Initializing link then media test failure check cable and exiting intel boot agent.

     

    This is really doing my head in. What are the reason the SMC might not be working? I have followed every step that HP says to do also watched videos. Is their something I am missing?

     

    Cheers.


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    Hi,

     

    I think i forgot to mention but the F11 option didn't work for me.
    If I press F11 I see something like "... Recovery" for a while at the bottom of the screen but it fails to load and then I see the Boot manager error that is on the very first picture I uploaded.

    So since you can't see the pics here is a transcript of the most relevant pieces:

    A: bootrec cmd
    E:\boot> bootrec /rebuildbcd
    (...)
    Total Identified Windows Installations: 1
    [1] C:\Windows
    Add installation to boot list? : y
    The request could not be performed because of an I/O device error.

    B: chkdsk cmd

    Stage 4: Looking for bad clusters in user file data ...
    A disk read error occurredc0000185
    The disk does not have enough space to replace bad clusters
    This happens for a few files:
    - chrome cache files
    - hiberfil.sys
    - \Windows\INSTAL~1\836232b4.msp
    - \Windows\System32\config\SOFTWARE
    someother personal files not relevant...

    but hiberfil.sys being corrupted  is something to worry about?

    Then on stage 5 I get:

    Free space verification is complete.
    A disk read error occurredc0000185
    An unspecified error occurred (6c6f6766696c652e 2a9)
    Failed to transfer logged messages to the event log with status 50.

     


    0 0

    Hello

     

    Thank you for posting in the HP Support Community.

     

    This issue will require the PC to be serviced by HP authorized technician (service center).

    But don't worry, this is not a hardware issue. The error  could be described as a result of "missing branding" - somebody or something tried to mess with the BIOS and motherboard. Most likely the BIOS update caused this issue.

     

    If the PC is with active warranty, HP will fix it for you free of charge. Contact them via phone/chat/web:

    >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

    >> https://support.hp.com/us-en/contact-hp/

     

     


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    For your future reference > General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

     

    Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

     


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    Hello

     

    Welcome back to the HP Support Community.

     

    The flashing is usually an indication of a hardware issue. In order to troubleshoot and fix the problem, you need to identify the exact patter of the blinking/flashing. This is the PC trying to tell you where the problem is.

     

     

    Let me know how it goes and what you managed to identify - how exactly and how often it flashes.

     


    0 0

    Hi

    Personally I use this...

    delete c:\*.tmp /s

    Delete temp files which may free up space.


    0 0

    Hello

     

    Welcome to the HP Support Community.

     

    Most likely it's not a hardware issue because you tested them all.

     

    • What is the Windows 10 version you use on this PC ?
    • Have you reinstalled Windows already ?

     

     

    • Try going into Control Panel -> Power options
    • Go to "Choose what closing the lid does" - configure all the 6 options to "Do nothing" in order to disable any Sleep options, Hibernation options, etc
    • Go back to Power options -> select your plan -> change plan settings -> Change advanced power settings ->
    • Go to Hard Disk -> expand it and make sure set them to turn off after 0 minutes/seconds, which will mean "Never" and will disable automatic HDD turning off

     

    Do you notice any issues being caused after not using the PC for certain period ?

    What is the antivirus system you use  on this PC ? Any 3rd party encryption/antivirus/firewall products ?

     

     

    Have you checked these advanced troubleshooting articles already:

    >> https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

    >>https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors

     

     

     


    0 0

    Hi

     

    Welcome to the HP Support Community.

     

    The flashing is usually an indication of a hardware issue. In order to troubleshoot and fix the problem, you need to identify the exact patter of the blinking/flashing. This is the PC trying to tell you where the problem is.

     

     

    Let me know how it goes and what you managed to identify - how exactly and how often it flashes.

     


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