Re: boot device not found - please install an operating system on your hard disk

January 9, 2019, 10:03 am

≪ Previous: Re: How to unlock the cores of laptop .

Thanks for your reply - but I've already tried that. When I tap "ESC" on startup I get a menu list and on choosing F9 the notebook displays the Boot Manager screen (a grey screen with Boot Manager in a blue section at the top).

In the grey area it says;

Boot Option Menu

"up and down arrow symbols" to change option, ENTER to select an option.

Press F10 to BIOS Setup Options, ESC to exit.

That's it, there's nothing else. If I press F10 it just goes to the standard Main/Security/System Configuration/ Exit screen, the System Configuration option takes me to Boot Options and the UEFI Boot Order - which doesn't accept the USB Memory Stick - so I'm back to the original problem............................ It looks like this notebook is now defunct!

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Re: Bios password

January 9, 2019, 10:09 am

≫ Next: Re: Hp notebook locked

≪ Previous: Re: boot device not found - please install an operating system on your hard disk

Your very welcome

REO

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Re: Hp notebook locked

January 9, 2019, 10:09 am

≫ Next: Re: Issues with battery; no failures found in diagnostics

≪ Previous: Re: Bios password

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

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Re: Issues with battery; no failures found in diagnostics

January 9, 2019, 10:15 am

≫ Next: Re: Shutdown Issue

≪ Previous: Re: Hp notebook locked

You are welcome.

Honestly, I know little more about computer batteries than what is in the documentation. I studied the subject (AC/DC power) in school, of course - the practical world does not always work like the "specification" documents indicate.

If HP does not supply the battery, you will likely have to find in from a trusted merchant in your region. If you live in a country where Amazon is allowed to do business (and / or chooses to do so), you can check there.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

Select your region and follow the prompts

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution"to help others find it.

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Re: Shutdown Issue

January 9, 2019, 10:29 am

≫ Next: Re: Lagging Computer Since Day 1

≪ Previous: Re: Issues with battery; no failures found in diagnostics

Thanks for keeping us posted

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

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Re: Lagging Computer Since Day 1

January 9, 2019, 10:46 am

≫ Next: Replace damaged hard drive

≪ Previous: Re: Shutdown Issue

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns and frustration

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

↧

Replace damaged hard drive

January 9, 2019, 10:48 am

≫ Next: Re: Replace damaged hard drive

≪ Previous: Re: Lagging Computer Since Day 1

I need to replace a failed HDD on my notebook with an SSD that I have bought.

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Re: Replace damaged hard drive

January 9, 2019, 11:17 am

≫ Next: Re: how do bypass the login screen to reset it?

≪ Previous: Replace damaged hard drive

Hi:

Below is the link to the service manual for your notebook's model series.

The HDD R & R procedure can be found in chapter 6.

http://content.etilize.com/User-Manual/1035068558.pdf

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Re: how do bypass the login screen to reset it?

January 9, 2019, 11:30 am

≫ Next: Re: HP password, not microsoft windows?

≪ Previous: Re: Replace damaged hard drive

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

I see that your experiencing issue with the login password,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Are you referring to the system Admin password?
When was the last time it worked fine?
Have you made any hardware/software changes?
Did this happen after a recent window or software update?
Have you tried a factory reset?
Could please share the screenshot of the login screen?

Hope this helps! Keep me posted for further assistance.

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Re: HP password, not microsoft windows?

January 9, 2019, 11:44 am

≫ Next: how can i remove an administrator?

≪ Previous: Re: how do bypass the login screen to reset it?

Our Community cannot help with this - we are not HP Technical Support.

Regardless, those of us who do not work for HP cannot give out information of this type. For example, we do not have any means of confirming identity or ownership. We are morally bound to protect your privacy and we cannot provide "break in" information.

First, check the paperwork that was provided with the repaired device (in the box). Contact information may be included.

You will need to contact HP. You might be able to use the same case number (do NOT post that information here or on any public site). If the case number does not work, open a new case, explain the problem, and ask for options.

Contact HP Support – Assistance Portal

If contacting HP is not an option for any reason, take the computer to a licensed Microsoft technician. Licensed Microsoft technicians can help you regain access to your computer. Be prepared to show proof of ownership.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution"to help others find it.

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how can i remove an administrator?

January 9, 2019, 11:51 am

≫ Next: My pc don't start. Who can help me?

≪ Previous: Re: HP password, not microsoft windows?

i just bought this laptop how can i remove an administrator with a password?

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My pc don't start. Who can help me?

January 9, 2019, 11:55 am

≫ Next: Forgot the bios password from my laptop

≪ Previous: how can i remove an administrator?

When i press the on/off button the pc won't start. It appears the wifi repeater led on and one tick of block maiusc, then it stop the boot operation

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Forgot the bios password from my laptop

January 9, 2019, 11:55 am

≫ Next: Re: Forgot the bios password from my laptop

≪ Previous: My pc don't start. Who can help me?

I’m trying to format my laptop to factory defaults, so I want to do a factory reset.

I’ve tried to press escape during startup, that pops up a menu.

Now I have to press F11 following the manual. But the button is not present.

When I press F10 I have to enter the password but I forgot my password.

please help me, I want to sell the laptop cause I’ve got a new one.

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Re: Forgot the bios password from my laptop

January 9, 2019, 12:02 pm

≫ Next: Re: Keyboard and touchpad problems after sleep mode after last Windows update

≪ Previous: Forgot the bios password from my laptop

Welcome to the HP Support Community

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

When talking to the HP rep ask them to escalate your service request.

Just to note:

Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

REO

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