Hi
Could you please Help i have forgot my bios password
Is there any way round this
System Disabled code 74448901
Thank you
reset administrator BIOS password on HP 15-P247sa
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Re: reset administrator BIOS password on HP 15-P247sa
Welcome to the HP Support Community
Reboot and enter 43257744 or 61520327
REO
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Re: reset administrator BIOS password on HP 15-P247sa
Hi
Thank you for the quick response but that code did not work
Thank you
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Re: Please help just bought this laptop second hand and it’s locked out giving me code 85614388
You're very welcome.
OK, if it has W10 on there, it is easy enough to reinstall it for free as follows...
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
Since you bought the PC second hand, and I assume the other person's info is still on the hard drive, when you go to install W10, I recommend you delete all of the partitions on the hard drive, leave one large partition, and install W10.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
- Select Download tool now, and select Run.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
- Select which media you want to use:
- USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
Then you can reinstall the drivers and available software from the PC's support page.
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Re: reset administrator BIOS password on HP 15-P247sa
Hi
Thank you the 2ns code worked thank you so much
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Re: power on password which as suddenly appeared and now it wont boot into windows as i dont no pass
After speaking with the hp person i was told they wud send me a smc bin file but also a quote for a new system board am still waiting to sre either of them they said it wud b here in a couple of hours but still waiting
We live in hope
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Re: Please help just bought this laptop second hand and it’s locked out giving me code 85614388
Thank you so much!!
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Re: Please help just bought this laptop second hand and it’s locked out giving me code 85614388
Anytime.
Glad to have been of assistance.
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HP password, not microsoft windows?
This laptop is just over a year old. After multiple issues with it, it was sent back to HP to figure out why it kept shutting down. Received back and works much better. However, after just a couple of weeks, I cannot sign in. It is telling me the password has expired and must be reset. It is apparently an HP password. The login screen says: HP then sign in.
I have tried the microsoft password that we originally assigned to it, but that does not work.
I am assuming that it really wants the HP password, but we never had one/was given one.
Any ideas on how to access and/or reset this?
Thank you.
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LAPTOP NOT WORKING AFTER BOOTUP
I have purchase my Laptop 2 month ago. Now Its not working properly. it stuck just after the bootup. i try to call the Hp support line in Germany but its not working. I am really worried. Can someone help me and tell me how can I claim the warranty.
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Re: LAPTOP NOT WORKING AFTER BOOTUP
Sorry, but this is just a community self-help forum staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues. For these issues, you will need to contact HP Customer Support directly.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
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Re: Requesting for the tracking number.
Sorry, but we here have no access to this kind of information. For assistance on this, you would have to contact HP Customer Support directly.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
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Re: Notebook Stream 11 won't come on, blank screen, caps lock blinks twice every 2-3ish secs. Frustr
Several comments on your concerns:
1) Access by phone -- no, this can not be done without booting into Windows because you have to allow the phone to access the PC
2) Remotely access -- no, this can not be done without booting into Windows because you have to grant permission to the account trying to access the PC
Since your warranty is expired, any technical support from HP is going to cost you up front, and without the PC being bootable, HP Tech Support is not going to be able to remote into it to help you.
For repair estimates, you would need to contact an HP Repair or Service Center.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
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Re: Laptop won’t charge or boot up
Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.
Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.
There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net§ion=ccweb&as=true&SFS=tdoc
The problem is that we HERE, have no way of diagnosing or repairing hardware problems.
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
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error code 0xc00000e9 no boot
error code 0xc00000e9
There was a problem with a device connected to your computer an unexpected I/O error has occurred.
File \windows\system32\winload.efi
Cannot reset
Cannot enter recovery environment
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Re: Issues with battery; no failures found in diagnostics
@dragon-fur
Hi, thank you for your help and your references. You are right, I bought my laptop around summer 2016. I guess that the issues I'm experiencing are then 'normal' for a battery of that age.
However, according to the Diagnostics the cycle count is 68/300. Shouldn't my battery need to be able to do more cycles before starting to degradate?
For some reason unfortunately in my country the battery is unavailable in the HP Parts Store, so if I will indeed need to replace my battery I will have to contact HP about this.
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How to unlock the cores of laptop .
When I download some softwares like Virtual box then laptop allocates it only one core because of that I am not able to use that software.Please solve my Problem & reply me as early as possible.
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Re: Computer does not wake directions don’t work
You're welcome. Keep me posted. :)
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Re: Bios password
Thank you so much...worked perfectly
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Re: How to unlock the cores of laptop .
This is just a community self-help forum staffed mostly by volunteers.
We have no capability for debugging problems with third-party (i.e., non-HP) applications.
For help with Virtualbox, you have to contact the vendor of that sofware.
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