As mentioned when my laptop has the battery or the ac adapter on the num lock and the power lights are steady on and the laptop is completly off and wont turn on, can someone help me?
As mentioned when my laptop has the battery or the ac adapter on the num lock and the power lights are steady on and the laptop is completly off and wont turn on, can someone help me?
Let me get this straight, I lost power during an update, which locked my screen with error code 0xc0000225 and now the only way to fix this is to spend $59.95 for a backup disk or USB drive, since I can not find the one I created? If that is true, I will never buy another hp product again (this is my third hp computer). Insane.
Since I've purchased this laptop (from Sam's) almost 2 years ago, it has continuously lagged and/or locked up on a regular basis. It seems to happen when I'm working in Google Chrome, Microsoft Office, or trying to print to my HP Printer. After discussing with HP Support almost 6 months to 1 year ago, with them logging into my computer remotely and looking around to see if they could fix it (to no avail), the laptop continues to disappoint at the highest level. I'm starting to think that there's something wrong with the hard drive, not being able to process the work I'm asking it to do, which is limited to general use (i.e. web surfing, document creations, excel usage, etc.). I am highly disappointed and cannot figure out what the next step is. I don't have the time to sit in front of my laptop to try and diagnose. I spend WAY too much time waiting on the lag between trying to perform the general tasks outlined above every single time I use this laptop. Does anyone have any idea on settings to change, similar characteristics or some things to look into. Thanks in advance for any information. I am very close to calling it quits and tossing this laptop in the garbage and never going back to HP products.
Password unavailable. Father passed away. How can I reset it or eliminate it? Any help is greatly appreciated. Not sure which Windows 8 system
Issue resolved.
I reseted the password and now its unlocked.
If anyone is having the same problem as me, its rather easy to unlock, just pm me and ill try to help.
Thanks anyway
Ive forgotten password been awhile since been used tryed 3 tine and came up wit disable code can anyone help so i can use this again ?
Hi,
Try performing HP hardware diagnostics on the PC to see if there are any hardware problems. You can try the fast test. Look at the HP support page in the link below under the heading"performing tests when Windows does not start".
https://support.hp.com/ro-en/document/c03467259
Let me know,
David
Good day can anyone here please help me with the reset code for my Hp laptop - i 55495439 is the bios code. Thank you so much in advance.
Please can someone also help me with bios password - error code i 554954391. Thank you so much!
HP Remote support could not help me with this problem.
They are still convinced the problem is due to software. Even though this only occured after HP installed A new"defective" motherboard and the client reinstalled with fresh 1809 Win10 copy and updated everything there is to find on HP and Nvidia drivers.
HP is now coming over, for A new onsite repair too personally reinstall my OS.
Really can't believe this :p they better have A new board with them.
Repair number 4, can't wait pff
Keep you posted...
Greetz maXterls
Welcome to the HP Support Community
Reboot and enter 62208876
REO
Welcome to the HP Support Community
Reboot and enter 54719427
REO
You just saved me so much work thank you so much!!
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the battery is not holding the charge.
Don't worry, I'm here to help! To better assist you -
1) Did you shut down the computer or it was in the sleep mode?
2) Have you tried any troubleshooting steps before posting here?
While you respond to that, let's try these steps -
Step 1 Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
Note - This step might not be applicable you have a computer with a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
Step 2 BIOS Defaults -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F10 once for BIOS.
4) Press F9 for BIOS defaults.
5) Press F10 to save and exit.
Step 3 Test the Battery -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Battery test.
If the battery test results as "Pass", try updating the BIOS.
Step 4 BIOS Update -
Please refer to this link for the BIOS Update.
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead :)
You're very welcome
To help others please mark my post " Accept as Solution " if it solved your problem.
REO
Welcome to the HP Support Community
Reboot and enter 62208876
REO
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the ACPI BIOS error.
Appreciate you trying the steps. Don't worry, I'm here to help!
Let's try these steps -
1) In Windows, search for and open View advanced system settings.
2) In the Advanced tab, under Startup and Recovery, click Settings.
3) Under System Failure, remove the check mark next to automatically restart, and then click OK.
4) Restart the computer to apply the change.
Also, try updating the computer -
Step 1 Windows Updates troubleshooter -
Click on this link to run Windows Updates troubleshooter.
Step 2 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 3 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue still persists, test the Hard Drive -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Hard Drive (extensive) test.
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead :)
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the computer is not booting up.
Don't worry, I'm here to help! To better assist you -
1) What's the exact model name of the computer?
2) Are you getting any error?
3) Were there any hardware or software changes made?
4) Have you tried any troubleshooting steps on your own before posting here?
While you respond to that, let's try these steps -
Step 1 Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
Note - This step might not be applicable if you have a computer with a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
Step 2 BIOS Defaults -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F10 once for BIOS.
4) Press F9 for BIOS defaults.
5) Press F10 to save and exit.
Step 3 Restore -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Restore.
7) Choose a Restore point or a Restore date when the computer was working fine.
8) Click on OK to initialize the System Restore.
If restore fails, test the Hard Drive.
Step 4 Test the Hard Drive -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Hard Drive (extensive) test.
If the test comes as "Pass", try re-installing the operating system.
Step 5 System Recovery -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Recovery.
Note : System Recovery will delete everything that you had saved or installed on the computer.
You may also refer to No Power or No Boot Troubleshooting
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead :)
Hi. None of the recent BIOS updates work. I’m going to attempt installing an older version. I notice at least 4 updates since mid 2018, so obviously HP is having issues with the BIOS. Any idea of next steps?
thanks
Tried updating BIOS with older version, but obviously it tells me its not compatible. Will await a new and improved BIOS from HP mk 6...