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All Notebook Boot and Lockup posts

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    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues related to Boot order on your HP Pavilion notebook. No worries, I'll be glad to assist you.


    Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 


    After reviewing your post thoroughly, I would suggest you can try to change the Boot priority in the Bios: 


    1. Turn off your computer
    2. Make sure you have connected the power cable
    3. Turn on your notebook, as it is starting press the  F10 button repeatedly

    Once you are in the BIOS, Use the arrow keys to select the BOOT tab

    1. To give a USB device boot sequence priority over the hard drive, do the following:
      • Move the hard drive device to the top of the boot sequence list.
      • Expand the hard drive device to display all hard drives.
      • Move the USB device to the top of the list of hard drives.
    2. Save and exit the BIOS setup utility.
    3. The computer will restart with the changed settings.

    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.

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    "The other option is to remove the "removable device" from your BIOS boot order, or place it below your normal HDD"

    That's what I have done but it has no effect on boot time.


    "'s recommended not to connect any storage device( such as USB flash drive, USB external hard drive) while booting the computer"

    This is not a solution (and not practical! do I have to remember to unplug any storage device and then remember to replug them once booted?): my previous PC had the same disk connected by USB and boot time was the same. I don't remember if this was true in its short story with W10 but certainly it was not a problem with W7.


    I think HP should develop a better/fixed BIOS for this problem but I don't know how to suggest it.

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    it didnt work and the number changed... 


    System disabled [i 94224234]

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    Reboot and enter   21182810


    If there is an ( i ) at the beginning of your code enter    03879671




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    OMG how did you do this!?! its magic!

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  • 01/07/19--10:28: BIOS Admin password reset
  • Please help me reset my admin password for BIOS 

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    So HP Technician came to my house and swapped out the motherboard and the FAN's.

    This solved my problem with the WHEA Hardware errors, they are gone now.


    Knipsel.PNGKnipsel1.PNGWhen the tech guy left my house. And did further inspecion of the computer, it come to my attetion that there is A problem with my Nvidia 1050GTX card not being recognized. Some "3D VideoController" Driver is not installed or supported.

    If you try to install the drivers from Nvidia website itself, that also doesn't work (No hardware found to install Nvidia drivers)


    Contacted HP by phone, there solution was to reinstall the whole laptop. Downloaded myself A new fresh copy of windows and installed it. To my surprise.. the same error (no hardware), again updated every driver I could find on the HP support site or Nvidia/Intel + HP Support assitant. Same problem..

    HP Diagnostics doesnt recognize the problem either (The hardware simply doesn't exist/work).


    Please HP..

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    Thank you for replying,


    As I understand you still seem to have a concern related to Slow boot when USB disk attached. 


    In this scenario,  I'm sending out a Private message with the information you need to get this sorted,

    Please check your Private message icon on the upper right corner of your HP Forums profile 

    Next, to your profile Name, you should see a little blue envelope, please click on it 


    Keep me posted,

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.

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  • 01/07/19--12:09: Re: Black Screen. No Boot.
  • ,


    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you seems to have some issues with the computer not booting up properly.


    Kudos to you for running a system test on your computer. 

    Not to worry, I will be glad to help. 


    As you have run a system test and the HDD test has failed, I would suggest this looks like a possible hardware failure with the PC.


    You've performed the hardware test and it resulted with the failure ID – RUQG50-7T89G5-MFPWMF-61V203


    Here's what the ID represents: 307


    Hard Disk 1 Optimized


    You will need to get the hard drive replaced, this can be done either using the HP Part store, Or call the HP Phone Support for a repair service. 


    I will share you a private message with details. Please watch your inbox for more information.

    Let me know if this helps!

    Have a great day ahead! :)

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    It was just login password but now it only powers on half the time. Thanks in advance for your help 

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    Welcome to the HP Forums!


    This is a wonderful place to converse with the community, get assistance and find tips.


    I reviewed your post and understand that the computer is not booting to Windows.


    I'll be glad to help you :)


    Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 


    As you have diagnosed and found it is a hardware issue with the product. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.


    Let me know how it goes. Awaiting your reply!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!


    Good day! Take care :)



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    forgot bios admin password the disable code is i 59399507


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    Restart the PC, and enter this unlock passcode...64906948

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    I fixed power issue now windows is locked because of forgotten ps. Only one password hint comes up and it doesn't work 

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  • 01/07/19--13:33: Bios Password
  • Hello, I have an HP ENVY 360 Laptop. When i start up my laptop, it is now asking for adminstrator password or power on password. I dont remember setting this. After failing to input the correct password three times i was given this code

    [ i  84318849].

    Could you help me with a correct password please.

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  • 01/07/19--13:36: Re: Bios Password

    Reboot and enter   13987606



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    I partitioned my ssd when installing parrot sec. OS iirc lost boot image a while back I can't remember the password to the ssd switch is actually empty I think need to unlock password key:68711527

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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)


    I see that your experiencing notebook freezing issue and system heats up in the middle, 

    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • What is the product number of your device? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
    • When was the last time it worked fine?
    • Have you made any hardware/software changes?

    While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:


    Let's update the system bios:


    Step 1: Disable BitLocker Drive Encryption

    To prevent possible problems, disable BitLocker before updating the BIOS.

       CAUTION: If BitLocker is not disabled, the next time you restart the computer the BitLocker key might not be recognized. If you do not know the BitLocker recovery key, you might lose data or need to reinstall Windows.
    1. Search Windows for 'bitlocker', and then click Manage BitLocker in the results.

    2. Click Suspend protection, and then click Yes to suspend protection.

      Suspending BitLocker protection

    Step 2: Get the computer product number, processor name, and current BIOS version

    To find the correct BIOS update, obtain the computer’s product number, the processor name, and BIOS version.

    1. Using the notebook keyboard, press the fn and esc keys to open the HP System Information utility.

      NOTE: These keyboard presses do not work if you use a docking station and an external keyboard.

      HP System Information window

    2. Write down the Product Number, Processor Name, and System BIOS version number.

    Step 3: Install the BIOS update

    Download and install the latest available BIOS update from the HP Customer Support website.

    1. Go to HP Software & Driver Downloads, and then enter your computer product number.

    2. Look through the available software for BIOS, click it, and then confirm it is a higher version number and it is for your processor type.

      • If the update is correct, click Download. Follow the on-screen instructions to save the file to your computer. Do not select the option to Run the file.

      • If the update is not correct, view the details of other available BIOS updates. If there are no other updates, the computer does not require a BIOS update.

      • If BIOS is not in the list of available software, an update is currently unavailable.

    3. Make sure the power cord is connected to the notebook. Keep it connected during the BIOS update process.

    4. Close any open applications.

    5. Temporarily disable your antivirus software. Search Windows for 'security', open the Security and Maintenance settings, and then click Security to access virus protection settings.

    6. Browse to the folder or desktop where you saved the downloaded BIOS update file.

    7. Find the file name (example: sp12345.exe), and then double-click it to start the installation.

      The following behaviors can occur during the update process: the computer beeps, display turns off, cooling fans turn on or off, and the power button light flashes.

         CAUTION: Do not shut down or restart the computer until the update process completes.
    8. Follow any on-screen instructions, and then restart the computer when prompted to complete the update.

    9. If Bitlocker was suspended, search Windows for 'bitlocker', and then click Resume Protection.

    10. Re-enable your antivirus software.



    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!

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    I don't know what is your machine, please try to reboot and enter





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  • 01/07/19--13:45: Re: Bios Password
  • Thank you very much, i reboted the computer but this time the password promt did not apear, it started normaly. Is there any reason why it does this. Should i restart the laptop?

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