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All Notebook Boot and Lockup posts

older | 1 | .... | 2908 | 2909 | (Page 2910) | 2911 | 2912 | .... | 2966 | newer

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  • 01/06/19--07:46: Re: Rtc location 15-da0012dx
  • Thank you so much... It worked...

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  • 01/06/19--07:52: Re: Rtc location 15-da0012dx
  • You're very welcome.


    Glad to have been of assistance.

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  • 01/06/19--08:38: Boot device not found
  • When I turn my PC on I keep getting:

    Please install an operating system on your hard disk.

    Hard Disk (3F0)


    I had pressed F2 to check system diagnostics 

    I did a a Quick Check test on the hard drive. Everything passed. 

    Im still unsure on what’s going on or how to fix this problem. 

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    hell sir,

    i charge my laptop battery fully and i used after a week battery ded, what is problem battery automatically ded.

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    I recently purchased a new HP Notebook - 14-an010na. When powering on, the HP logo appears and Windows appears to be starting but then a blue screen appears with the message ACPI BIOS ERROR. The system then performs an automatic restart and Windows starts successfully. On analyzing the relevant dump file, it states the problem is caused by the driver ACPI.sys (ACPI Driver for NT).


    I have performed a hard reset and also re-installed the latest BIOS from HP but the blue screen continues to appear. This is not preventing me from using the notebook but it's prolonging the startup time which is cumbersome.


    What are the best steps to troubleshoot/solve this error?



    Further info:

    Caused by driver: ACPI.sys

    Caused by address: ACPI.sys+46ec4

    File Description: ACPI Driver for NT

    Crash Address: ntoskrnl.exe+1a9690


    On Sun 06/01/2019 16:18:42 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\010619-51953-01.dmp
    This was probably caused by the following module: acpi.sys (ACPI+0x46EC4)
    Bugcheck code: 0xA5 (0x1000, 0x0, 0x7F00000, 0x4)
    file path: C:\WINDOWS\system32\drivers\acpi.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: ACPI Driver for NT
    Bug check description: This bug check indicates that the Advanced Configuration and Power Interface (ACPI) BIOS of the computer is not fully compliant with the ACPI specification.
    This is likely to be caused by a hardware problem.
    The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

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    I am atttempting to upgrade to a larger SSD from the 256GB that came with this computer. I believe this change also is from using SATA to NVME. Since my computer only has 1 M.2 slot for the SSD, I had to create an image on an external hard drive using Macrium Reflect. I then installed the new Intel 760p SSD into the M.2 slow and booted to the Macrium software using a USB drive I created with the software. Then I was able to restore the image to the new SSD drive. However, I get a boot error, and the new drive also doesn't appear in the BIOS boot Manager. When I reinstall the old drive, it does appear in the BIOS boot Manager, and the computer boots and operates fine. Therefore, the problem seems to be with the new drive not being recognized by the BIOS for booting, even though I was able to transfer data to it in the M.2 slot using Macrium Reflect. 

    Does this mean that I have a bad drive? or is there a setting that is needed in the BIOS or elsewhere to allow the new drive to be recognized?



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    Hi, could I also please get help with resetting my bios password?


    Laptop model is 15-af101nm and the message I'm getting is "System Disabled [i 80349636].


    Thank you.

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    Thanks for the response.


    If that's the case, follow this link and let's try performing a complete recovery which would take it back to factory settings. Please take a back up of all the data before trying this.


    Let me know. :)

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    Welcome to the HP Support Community


    Reboot and enter   17956079



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    could I get some help resetting the BIOS password? I'm getting an error code [i 80349636].

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    Thanks! Worked like a charm.

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    Your very welcome



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    Thank you for posting on HP Forums, 

    Barachiel is at your service. 


    I Understand you are in need of support,

    And to help you out, I'm sending out a Private message with the required information's,


    Good Luck. :)

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    Please help.

    My notebook hangsup every time (in the same spot) at the start-up. It works fine in the Safe mode though.

    Do I need to reinstall Windows?

    Is that the only solution?

    Does HP provide a Window recovery CD?

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    Hi all,


    I've been trying to turn my HP on all day but it just won't work. I've done the hard reboot several times but again nothing. I've tried it with / without the battery and with / without the power cable in all combos but I just can't bring it to life. 

    Any help would be much appreciated!

    Thank you!

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    Last week I had booted up my PC and was browsing it doing the usual stuff when it started loading things very slowly. I was trying to figure out wath was wrong. While doing that I did a Hard Drive Quick Check in the Bios. It said failure. I didn't believe it was something serious, and reinstalled Windows. It was behaving very sketchy. What I mean is sometimes it loaded things very quickly and sometimes very slowly. I didn't think it was serious till today. I was using my PC casually when I got a blue screen of death (BSOD). Then the PC restarted and while booting up I got one more BSOD. And it never could boot up again. Just a black screen no matter how much I wait. Not even a loading screen. While trying to figure out what the problem is I did a full hard disk scan and it said failure again. Now I don't really know what to do. Is the hard disk broken? Please, give me suggestions and answers, cause I'm very worried about my hdd. Thanks to everyone who helps. 

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    Brought a laptop off ebay didnt realize the bios are locked until the os failed to boot 

    any ideas how i fix this ? 

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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)


    I see that your unable to login into windows using the password,
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • What is the product number of your device? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
    • When was the last time it worked fine?
    • Have you made any hardware/software changes?
    • Have you tried any troubleshooting steps?
    • Are you referring system admin password? 
    • Could please share a screenshot of the login screen?

    Keep me posted for further assistance.

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  • 01/06/19--13:43: Bios password
  • I forgot my BIOS password

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  • 01/06/19--13:53: Re: Bios password
  • Hi:


    Enter any BIOS P/W 3 times, and the PC should generate a system disabled code.


    Post the code including the small letter 'i' if applicable.

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