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All Notebook Boot and Lockup posts

older | 1 | .... | 2902 | 2903 | (Page 2904) | 2905 | 2906 | .... | 2966 | newer

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    invalid password, not work

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    Then try   67089099



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    works, many thanks

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  • 01/04/19--04:57: administrator bios
  • Have problem, i forget password administrator bios how i can open?

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  • 01/04/19--05:09: Re: administrator bios
  • Welcome to the HP Support Community


    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.


    Contact Support >>


    When talking to the HP rep ask them to escalate your service request.


    Just to note:


    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.



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  • 01/04/19--05:10: Re: blue screen error?
  • Hey there! , Thanks for stopping by the HP Support Forums!


    I understand you have issues booting into the PC and you are getting an error no boot device found.


    Don't worry I will try to help you out.


    Did you make any software or hardware changes on your PC?


    Are you able to boot into BIOS or F2 from your PC?


    Please provide the product number of your PC to assist you better.


    Excellent description and a great diagnosis done. It is greatly appreciated.


    Try the steps recommended below.

    1. Turn off the computer.

    2. Remove the computer from any port replicator or docking station.

    3. Disconnect all external connected peripheral devices.

    4. Unplug the AC adapter from the computer.

    5. Remove the battery from the battery compartment.

    6. Press and hold down the Power button for 15 seconds to drain any residual electrical charge.

    7. Insert the battery and plug the AC adapter back into the notebook computer.

    8. Press the Power button to turn on the computer.

    9. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

    10. Reconnect each of the peripheral devices.

    Restore BIOS default settings


    Turn off the computer and wait five seconds.
    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
    Press F10 to Save and Exit.
    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
    Follow the prompts to restart your computer.


    Lastly, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.


    Refer this article to know more information about running system diagnostics on your PC. Click Here


    Let me know if this works!


    I hope you have a great day! :)


    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!



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    Thank you for responding to help with my issue. As mentioned in my initial inquiry, I have tried these instructions and am unable to complete step 3 because neither "Power Management" NOR "change settings" are available options. I have attached screenshots. Please support.jpg

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    Boot screen comes up, type in my numeric code for password and it says invalid. Also will not allow the laptop to connect to the internet

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    Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


    I have gone through your Post and would like to help


    This is a Hardware issue and the Notebook needs to be serviced


    I have sent you a private message with the next course of action


    Please check your private message icon on the upper right corner of your HP Forums profile.


    Next to your profile Name, you should see a little blue envelope


    Thank you

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    Thank you for posting on HP Forums, 

    Barachiel is at your service. 


    I Understand you are in need of support,

    And to help you out, I'm sending out a Private message with the required information's,


    Good Luck. :)

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  • 01/04/19--11:13: I forget bios password
  • Bios password 

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    I have some issues wth my HP Pavilion Notebook:

    - Sometimes my computer fails to wake up from sleep mode (either when the computer is on and running, but the screen just stays black - or when my computer is on and it displays the lock screen, but does nothing and doesn't show the log-in window when I press the enter key)

    - Sometimes it freezes and won't stop freezing; if audio is playing when the computer freezes, the audio freezes as well and turns into this buzzing noise, and I have to wait for my computer to unfreeze enough so that I can set the volume to mute (in this case I hold down the power button to turn the computer off and then restart)

    - Almost every time my computer starts like normal, it seems to take a long time for the desktop to fully load

    - I believe in one or two recent cases, my computer has failed to start up (again, in this case the computer is on and running, but the screen stays black and nothing happens).


    - I have updated all of my drivers in the Device Manager just yesterday

    - and I use Windows 10.


    Help will be much appreciated. Thank you.


    - Bluerose

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    Hello ! 

    Sorry for my late answer.

    There is about the Windows login pasword.

    After I press the start button of the laptop It appear a small window where I have to write the pasword in order to enter in windows . 

    I put two images as attachment.


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    If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.




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    Thank you for your advice which i applied but did not work .

    Please help me with another advice to reset the parword.

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    I remembered the pasword :)

    Have a good evening ! 

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    Thanks for the response.


    Did you log in as the administrator? If isn't, try logging in as the administrator and try the steps.


    Keep me posted. :)

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    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with slow boot while USB connected to your HP notebook. Don't worry we'll work together to help you find a solution.


    Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 


    To provide you with an accurate solution, I'll need a few more details:

    Have you tried to do a clean boot on your PC?

    Have you tried to update the drivers either using Windows update or using HP Support Assistant.

    Have you tried to update the Bios on your PC?


    In the meantime, let's try these steps here: 


    Try performing a clean boot on your PC and check if it helps.


    From Start, search for msconfig.
    Select System Configuration from the search results.
    On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
    On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    Close Task Manager.
    On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.


    If the issue persists, I would suggest here is to Run Windows Updates troubleshooter -


    Download and install the troubleshooter from this link.


    Now try to perform Windows Updates - 


    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 


    If the issue persists, I would suggest here is to update the Bios and chipset drivers on your PC using HP Support Assistant


    To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.

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    I am having a problem to install Windows after a hard drive crash. The laptop won't boot from USB or DVD and I concluded I must update the Bios first.


    I read that I need to use the PC Hardware Diagnostics UEFI tool when windows is not booting for that, but the version on the laptop is old I think (version and don't have the option to update the bios. (only memory test and hard drive check)


    I concluded that I need to use an updated version of HP PC hardware diagnostics UEFI to update my bios. I downloaded the latest version at and made a USB drive with it. However, when I insert the USB in the laptop, it always load the laptop hardware diagnostics tools only, not the updated one from the USB. I press Esc on boot, then F2 and the laptop old tools load always.


    I did try with different usb ports on the laptop.


    I did try with two usb drive, one in fat16 and the other in fat32.


    I did try with different updated version of HP diagnostics tool ( - -


    Should I proceed otherwise for the bios update or must I do anything else to load the updated diagnostics tools ? Thanks


    PS : I also did try to update the bios by putting the bios bare files on a usb drive and holding windows key + b at startup without success.

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    To resolve the problem, I suggest to disable fast startup in Windows 10. It sometime cause issue with some setup. Here is how to disable it :



    Their is also other steps to try to resolve this problem. This video cover most of them :



    It include the fast startup step I think so.

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