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All Notebook Boot and Lockup posts

older | 1 | .... | 2897 | 2898 | (Page 2899) | 2900 | 2901 | .... | 2966 | newer

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    Just need to know how to fix this

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    I was using my laptop about a week ago and out of nowhere, the screen went black and the computer completely shut down. Afterwards, it would not turn on, as in nothing happens when I press the power button. No signs of life. At the time I was using it, the power cable was plugged in and the battery was also in, and to my knowledge, was fully charged.


    Strangely, my battery has four lights on the underside of it that are always lit. I guess this means the battery is charged, but my computer is still unable to turn on. If the battery is in and I press the power button, the LED light right next to the power port flashes orange a few times. If I remove the battery, it doesn't flash or light up, even if it is plugged in. Lately, I had been noticing my battery couldn't hold a charge very well, which is fine considering it is 6 years old now, and I would usually use it plugged in anyway, but it isn't getting power from the adapter anymore. It is recognizing there is power from the battery, but it isn't doing anything with it. When I would plug the adapter in, usually, the LED next to the power port would glow white, but it doesn't do that anymore.


    So far,. I've tried a static discharge several different times in several different ways, I've left the battery out and the adapter unplugged for a while and tried powering on again, and I've reseated, swapped and re-swapped the memory sticks. When I called HP support, I was told I would have to send it in based on what I told them. It would cost 300 dollars which I simply don't have. For all I know, this could be a hardware problem I could solve on my own for a lot less than 300 dollars, but I don't know what is wrong with it.



    My laptop shut off out of nowhere one day and now it won't turn on. It is getting power from the battery but won't do anything with it. It no longer charges when plugged in.


    EDIT: Power port LED light blinks 3 times whenever I press the power button. I'm trying to find a code for this online but I'm not finding one.



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  • 01/02/19--22:28: Bios Password unlock
  • After Three times of entering wrong password it says system disabled [i 59778224]


    After reading some threads regarding my problem, i went to and enter the numbers shown on system disable screen and tried the code generated 46650800. 


    Still Invalid Password..



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  • 01/02/19--22:50: Re: Bios Password unlock
  • The online generators do not work with halt codes preceded with an i

    One of our members has one but it is only shared between a couple people. One of them should pop in soon.  

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    Yes, you can if is Recovery Media. You can also use F11 immediately after powering on to boot into Recovery partition  which is a bit faster than the  Recovery Media. Steps are here:


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    I would think the technician would have taken it for exchange. Since he didn't I wouldn't worry about it. Just hang onto it for few days to be sure HP doesn't ask for it in exchange for new drive and then dispose of it.

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  • 01/02/19--23:36: Admin password for Bios
  • I have a Hp laptop that I am trying to boot a new windows on it. However when I try to enter the bios is asks for a admin password. It seems to be different from the one I use to access my current windows 10. The error code I get is : 78692209 .. it has an i intront of it.

    I am really asking for some help as I need to get some school work done.

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    With a laptop that is 6 yrs old it could be many things. From a bad dc port to bad power adapter- or even the motherboard. If you want to start replacing parts get your Maintenance and Service Guide with part numbers. It will  be 3rd party sites for parts at this date. To find your Manual get the full Model number or Product number from the label on bottom-possibly in the battery bay and enter it here.

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    There are no codes to get into  advanced options on HP laptops.

    I'm not sure what "smart boot" is. Possibly Secure Boot?-although it doesn't seem that would be required since it booted from the cd with Secure Boot enabled.

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    Ok, so I'm starting to get a little pissed at this now. I've been trying to get my 2-year old laptop, which I kind of want to replace but I want to use the laptop till the end. I've got some important files on there and, well some save data for my games.


    The problem I'm having is that the computer just refuses to boot up now. I've had some similar issues in the past, but it just got solved with a little patience. Unfortunately, the battery we had for the laptop, which is also dead 🙃, is lost (oof). I did a little troubleshooting myself and it looks like a problem with the power pin things. The pin on the top is a lot farther away from the center than the rest of the pins, and might just be a bent pin. It will be useful to have a little diagram of the layout of the power pin tbh. A possible thing that might have happened is the CPU might have been fried since we had been watching stuff in 4k on... Obviously a 4k TV. We had this show running overnight but it looked like it was in 480p. I did try running Deus Ex 1 and GTA Vice City running in 4k (only VC worked and it was very laggy.) I don't exactly think it's a CPU problem though. 


    So, I know this post is pretty big, but what should I do? I'm starting to get pretty stressed here. 

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    Can I please get help in generating a code so I can access the bios on my hp15-bs013dx windows10 64bit


    error code I recieved

            [  i 67843330  ]


    thanks in advance

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    Does the caps lock blink pattern match anything here:

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    First:- Turn off the computer, press and hold the PWR button for 4 seconds.

    Then - Leave only keyboard and mouse connected, disconnect all externally connected
    devices such as Docking Station, USB storage devices, displays, and printers.
    Unplug the AC adapter from the computer.

    Next - Press and Hold the Power button for 15 seconds to Hard Reset.

    AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
    Choose System Tests (Fast Test does a 4 minute hardware check).

    AND/OR - Windows Logo key + Ctrl + Shift + B

    AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
    Press the Windows Logo key + P, select a display, and then press Enter.


    Then it's onto Repair and Xcopy perhaps.


    W7 and W10 Repair.pngRecovery Reinstall.pngW8 Repair.png


    As to bent pins etc, I am at a loss.

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    Hello everybody,

    I have this problem with my brand new laptop.

    Boot is super fast when nothing is connected through USB; I normally leave my 2 extra-space disks attached but then, if I turn off or reboot the PC, it takes like 5 minutes: it goes in blank screen for 4'55'' and then fast boot through HP image with circling dots-windows dots-login screen (5''). Times are just to explain the waiting.

    I searched the BIOS but didn't find any useful setting (I disabled the boot from USB and LAN, just for excluding: no effect).

    Anyone with a solution?


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    i have already install official driver from hp official site. it dont help me


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    I have a relatively old laptop from late 2012 with an AMD A8-4500m (+HD 7670M) in it. (Pavilion g6-2100sh)

    I'm on the almost the oldest BIOS firmware and I'd like to update it to the latest. However, when I try to update it, it says "IHISI: Get platform info fail in SMI!" every time. It cannot read the BIOS version too.

    How can I resolve this problem?

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    Welcome back to the HP Support Community.


    Could you elaborate on what do you mean by writing "this is is the third spectre I’ve had in 2 months...."


    HP has created an article for such issues you experience now - you may want to check it and out and perform the top step related to The computer does not wake up from sleep or hibernate mode>>


    Have you considered disabling "Sleep mode" and using "Hibernation" instead as an alternative ?


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    You dont say what the current bios is?

    HP Notebook System BIOS Update (AMD Processors)

    F.2A Rev.A 7.6 MB Sep 19, 2016

    Can you ID the Main Board and give it's SSID?

    SSID WiFi Born On.png



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    Welcome to the HP Support Community


    Reboot and enter   50452775



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