My daughter's HP Stream 14 stopped working 2 days ago. It will not power up and now I cannot get the charging light to come on when I plug in the power adapter. I've tried to reset the laptop by holding down the power button but it has not resolved the issue. I'm looking for any other suggestions or tips to try and get the machine to boot up.
Thanks in advance,
Gordon
THANK YOU THANK YOU THANK YOU! I now have it booting from the System Recovery CDs (through external drive) but it is throwing errors but will helpful be able to work through it.
Slaptop wont load past HP logo
Hard drive quick test resulted in a failure id : 9SPAJM-83B9G1-XD7X61-60T703
what does this mean?
You're very welcome.
Unfortunately, I wouldn't be able to help you with why the recovery CD's aren't working, but here is an alternative method to install W10...
To reinstall W10...Use the Media Creation Tool. Make the 64 bit installation media.
https://www.microsoft.com/en-us/software-download/windows10
You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Then you can install the drivers and available software from your PC's support page.
Hello,
I got this old laptop. I am looking for the last Bios version for this device.
the serial no ist [edit]
thanks in advance
Hi:
The failure code you received, Hard Disk 1 Quick Test Failure, means that you will have to replace the hard drive and reinstall the operating system.
Consult your specific model notebook's support page for the maintenance and service guide.
That guide will have the hard drive removal and replacement procedures.
After you replace the hard drive, you can reinstall W10 as follows...
To reinstall W10...Use the Media Creation Tool. Make the 64 bit installation media.
https://www.microsoft.com/en-us/software-download/windows10
You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.
Then you can reinstall the drivers and available software from the PC's support page.
Hi:
I cannot find any specs on that model.
Does it have the AMD or Intel processor?
They use different BIOS update files.
thanks much
You're very welcome.
Hi,
There is an Intel T7100 dual core processor.
Mobo Quanta model 30D2 version 79.2E
Graphics Nvidia G86M (Geforce 8400M GS)
production date 2007
kind regards
OK, thanks.
Here is the link to the final BIOS release for dv6500's with the Intel processors...
WinFlash for HP Notebook System BIOS (for Notebooks with Intel Processors)
F.5A Apr 5, 2010
This package contains the WinFlash utility and a System BIOS image for the supported notebook models and operating systems. The WinFlash utility is used to locally flash the System BIOS (ROM) on notebooks operating in a Microsoft Windows XP or Microsoft Windows Vista Operating System environment.
Fix and enhancements:
Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.
Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.
There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net§ion=ccweb&as=true&SFS=tdoc
The problem is that we HERE, have no way of diagnosing or repairing hardware problems.
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
After a windows update and installing a razer mouse driver my laptop will turn on, the backlight will turn on and off and do nothing else until the touch screen is touched while the backlight is illuminated. I've copletly reset the machine all the way to the point windows has removed all my programs, and the issue still occurs. I even tried the one BIOS update avalible and still no success. :/
This is really annoying considering i just bought the thing on black friday. Really dont want to RMA....
When I turn on my laptop I'm promptly asked to enter an administrator password or power on password. I have never had this problem so I'm completely lost.
When I click enter it gives me a blue box saying system disabled followed by this [ i 76107073 ].
Hi:
Restart the PC, and enter this unlock passcode...41796432
Hi
I recently purchased a new laptop battery and installed it on my computer . I started the computer and it started fine. Turned it off and it will not restart. The HP screen comes up but it will not proceed to start windows. If I remove the battery and reinstall it it will run fine until I turn it off then it will not restart again unless I remove the battery again. I replaced the battery again and it is doing the same thing with either new battery.
Any ideas other than returning the batteries.
Thank you
My hp is asking for an administrator/power on password, after failing 3 times it sends an error code and disables the computer..... the code is
i 69094720
what should i do?
hp envy x360 model m6-aq003dx
Hi:
Restart the PC, and enter this unlock passcode...54609165
P l e a s e H e l p...
HP / Compaq 6510b
power-on password reset
s/n: CNU734162J
p/n: GB868EA#AKB
serv.tag: C6510bUT7100W4X16GIN10Qa CZECH
P l e a s e...H e l p...P l e a s e...
i recently changed the motherboard on my hp 4530s laptop.
everytime before booting up to windows logo, i get an error message with missing information, error 00A,
i have tried to write the missing information using a usb drive and dmifit.bat file.
but every time i set the configID i get an error, that says that the system has to be in MPM
can anyone help me with this issue?
