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All Notebook Boot and Lockup posts

older | 1 | .... | 2873 | 2874 | (Page 2875) | 2876 | 2877 | .... | 2966 | newer

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  • 12/26/18--13:02: Re: RAM HP ENVY 2x PC
  •  

    Your machine is an HP Envy 11-g000ev which has On-board2GB LPDDR2 SDRAM that means RAM is not upgradable because RAM stick is soldered to the motherboard.

     

    Regards.


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    The second worked, i apologize i shouldve mentioned the i in front. Its now saying no boot so ill try diagnostics and possibly reinstall windows. Thank you very much for your help.

     


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  • 12/26/18--13:44: Re: delete encryption device

  •  wrote:

    hello evryone. i've got a problem with encription device. i tried to update my windows from 8.1 to 10 but something went wrong, then i dowloaded back 8.1 version, loaded it to my PC


    Was Windows 8.1 successfully reinstalled ?

     

     


     wrote:

     

    while i try to enter the password it shows me an error, so i've got to enter the OS throw bios.


    Are you able to eventually load into Windows, can you reach Windows desktop successfully ?

     

    Do you know the credentials (passwords) for the accounts shown in the pictures ?


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    You're very welcome.


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  • 12/26/18--13:49: Re: delete encryption device

  •  wrote:
    may you please explaine me how to uninstal this soft (encription device). i downloaded HP Security CLient and tried to uninstal it from there, but it didn't work. What should i do, thank you

    If you are able to log into Windows eventually, try opening HP Client Security Manager

    There are certain things you SHOULD do before uninstalling HP Client Security.

     

    HP Client Security often comes in combination with HP Drive Encryption software.

    If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours or more depending your the amount of your HDD and your PC specifications.

     

    You may also check if you have preboot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication

     

    With regards to HP Client Security and HP Drive Encryption, here are some screenshots with regards to these suggestions >>

    https://onedrive.live.com/?authkey=!AEyZq_GEDdnNQnE&id=73EA0FA259008E8!107&cid=073EA0FA259008E8

     

     

    Finally, please restart your computer (restart, not shutdown + start again)

    Eventually, attempt to uninstall HP Client Security using the standard method from Control Panel >> Programs and features


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  • 12/26/18--14:01: I cannot start my laptop up
  • It keeps me on a black page which keeps telling me “checking media” it’s fails if it isn’t in a LAN cable and once in a LAN cable it tells me “Selected boot image did not Authenticate. Press <enter> to continue.” Please note my keyboard on my laptop is messed up for when you press a key it might mistake it for another key


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    None of the options worked after the BIOS restart a blue screen appears and there is a stop code that says DRIVER IROL NOT LESS OF EQUAL. what do you suggest I do now.


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    Hello everybody. Week ago my notebook first time turned off from overheating. After this fan always work very loudly in any situation and when I start to play (for example) my computer turns off. Notebook cannot contain much dust. Can you please say me what is the overheating temperature? AIDA64 shows me that GP fans working only on 30%, but so loudly. In past, when computer was staying without work it was quit, but now it isn't. What I shall to do?


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    I need the Administrator Password or Power on Password of HP 250 g5 bios password reset (i 69022980) system disabled, please help!


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    Hi:

     

    Restart the PC, and enter this unlock passcode...54673725


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    Thx bro, worked!!!


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  • 12/26/18--15:36: Hp zbook 15u g5 not booting
  • So I bought this laptop last week and it's given me an error saying no hard disk found (3f0). I've tried the suggestions on the website, but no results.

     

    Because it's only a week old it's under warranty and I'd quite like to get a replacement, however the website is very circular and difficult to navigate! After finding the support page it says this product is no longer serviced by hp, which I find ridiculous considering it isn't that old of a product! 

     

    Does anyone know how I can go about getting a customer support case opened so I can fill in the correct forms and get this laptop replaced? 


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    You're very welcome.


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    Welcome to HP forums, I see that you are unable to run self-test, it gets canceled automatically.

    • How are you running the test, within Windows or outside Windows?

    Meanwhile: 

    Run test from F2 and report the results.

    Click here for the steps to run the test.

     

    If it's happening on F2, it could be a hardware malfunction.

    I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

    I hope this helps resolve this issue completely.

     

    Let me know how it goes.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Cheers.


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    Appreciate your efforts,

     

    This is a hardware issue with the notebook, I suggest you follow the instruction in the private message.

     

    Have a great day!


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  • 12/26/18--17:50: RECOVERY BIOS USB
  • HP states that one can make a bootable USB BIOS recovery. Not so. There is no option to do so from the service pack BIOS update. HP's video tuttorail is therefore inaccurate. Moreover, NONE of HP's other solutions work, so if I could make a bootable USB recovery, I'm not sure that I could boot to it given my experinece thus far. Does any one have an answer? Machine will only boot to UEFI hardware diagnostics. Once you exit, it gives the 3FO error. There is nothing wrong with the HDD; it does not have a corrupted boot sector.


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  • 12/26/18--17:49: Bios Password? I'm stuck
  • Bios is password locked after I reset my computer and im so confused as to how or why?

    Can someone help get my coresponding code?

     

    i50554528


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    Thanks so much for your help! I will contact customer support and hopefully get this resolved! I appreciate you taking the time to help me out with this. Have a great day!


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    No one can provide any assistance without some details ...

    So, please provide the following:
    1) detailed model number of the PC
    2) OS version the PC is running (i.e., Win7, Win8x, Win10)
    3) Age of the PC

    Awaiting your replies ...


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  • 12/26/18--17:58: Re: Hard disk error
  •  

    Sorry to be the bearer of bad news, but according to HP, that error message means that your primary storage drive (i.e., hard drive) is in imminent danger of failing. While it could last for several more days, it could also fail immediately! The more you use the drive, the less likely you'll be able to recover anything on it.

    So, there are four issues to address here:
    1) Data Recovery
    2) Drive replacement
    3) Recovery Media
    4) System restoration

    ---------- Data Recovery ----------

    Your best bet for recovering data now is to do the following:
    1) Remove the hard drive from the PC
    2) Purchase a USB-to-Hard Driver adapter kit
    3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_edition.html
    4) Connect the old drive to the working PC
    5) Run the data recovery utility to see what can be retrieved from the old drive.

    If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

    And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

    ---------- Drive Replacement ----------
    The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

    You can replace this with any similar laptop drive of the same capacity or larger.

    If the PC is still under the original one-year HP warranty, or if you have purchased an Extended Warranty and that coverage is still in place, you should be able to get the drive replaced by HP at no charge. To explore that option, you would have to contact HP Customer Support.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

    If you have trouble finding a phone number, then try: 1 (800) 474-6836
    ---------------------------------------

    However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.


    ---------- Recovery Media ----------

    Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

    You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

    Or, if you prefer, you can do the same by contacting HP Customer Service (see contact info above)

    If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com/

    ---------- System Restoration ----------

    While you are waiting for the media to arrive, read through this: http://support.hp.com/us-en/document/c00006110

    Good Luck


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