For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

When talking to the HP rep ask them to escalate your service request.

Just to note:

Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

REO

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Re: Blue Screen Error @ Startup associated with Video Driver (2)

December 25, 2018, 12:08 pm

≫ Next: Re: laptop not booting

≪ Previous: Re: SMC.bin file

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with the graphics driver on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install the graphics driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp54001-54500/sp54362.exe

If you continue facing the issue, I recommend you download and install HP support assistant on the computer and it will automatically download and install the latest drivers available for your computer.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

Here is how it is done.

Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Perform any other update management actions as needed.
- Postpone an update: Click Remind me, and then select a time preference.
- Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.
- Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

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Re: laptop not booting

December 25, 2018, 12:33 pm

≫ Next: Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?

≪ Previous: Re: Blue Screen Error @ Startup associated with Video Driver (2)

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand your PC boots into a black screen and light on caps lock is blinking. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did this happen after a power surge or power outage? Did this happen after a software or windows update?

Did you perform a Bios update by any chance?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook:

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.

For starters please try to roll back the bios from this link: http://support.hp.com/us-en/document/c02693833

Please try both the steps mentioned in the link.

If this does not do the trick, please try all the steps from this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

Alternatively, you can also go through this support document: If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

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Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?

December 25, 2018, 12:47 pm

≫ Next: Re: Monitor blank when starting up

≪ Previous: Re: laptop not booting

Huh?

After replacing the hard drive I was able to install Windows and and it does in fact boot from the hard drive but that was not what I was asking. As I specifically said "I need to boot from the cd for some diagnostics. I've tried using the esc and I mean I have my finger over the esc key as I press the power button with my other have and I'm tapping the esc key a couple times per second and I can't get the startup menu to come up and the computer just boots through to the operating system.

I've shut down and retried this half a dozen times and I can't seem to get that menu to come up; alternatly several other people have said in other threads to try the F9 or F10 keys and neither of those work either; anyone have an idea?"

I need to boot from the CD to run some diagnostics and no matter what keys I press at power on I can't get the boot select menu to come up. As I said as soon as I hit the power button I keep trying the Esc, F9 or F10 and it just keeps booting from the hard drive and not letting me get to either the bios or the boot select menu. Why is this and how do I force this computer to boot from the CD / DVD drive?

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Re: Monitor blank when starting up

December 25, 2018, 1:03 pm

≫ Next: Re: SMC File not working, Tryed on different laptop

≪ Previous: Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?

Welcome to HP forums, I see that the notebook boots into a black screen and light on caps lock are blinking.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?
Did this happen after a power surge or power outage? Did this happen after a software or windows update?
Did you perform a Bios update by any chance?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook:

If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.

For starters please try to roll back the bios from this link: http://support.hp.com/us-en/document/c02693833

Please try both the steps mentioned in the link.

If this does not do the trick, please try all the steps from this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

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Re: SMC File not working, Tryed on different laptop

December 25, 2018, 1:23 pm

≫ Next: Re : Hp and Windows start-up Logos not displayed.

≪ Previous: Re: Monitor blank when starting up

Check my latest reply

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Re : Hp and Windows start-up Logos not displayed.

December 25, 2018, 2:08 pm

≫ Next: Issue in my ay503tx model notebook with battery and automatic repair loop

≪ Previous: Re: SMC File not working, Tryed on different laptop

Hi,

I've a HP Pavilion Notebook, model number Dv7-6103ei

I resently cleaned the fan and got to change the thermal paste successfully. Though, henceforth whenever I boot my notebook it lights up the monitor but displays a blank screen without neither the HP nor the Windows logo during startup. The next thing I get is a circle of dots (which normally appear on boot-up). I get a "Please Wait" note then it directly takes me to the user login area and normal security measures.

Everything else after that seems to be perfectly well, though at first the monitor was flickering a little bit... Rechecked the video cable, that stopped and the monitor worked fine.

My main concern is why it is not showing the HP and Windows logo at startup unlike before. I can't access my BIOS as well and my external keyboard has started freezing with the number lock LED on.

Please assist.

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Issue in my ay503tx model notebook with battery and automatic repair loop

December 25, 2018, 11:29 am

≫ Next: Stuck in verify identity

≪ Previous: Re : Hp and Windows start-up Logos not displayed.

My laptop keeps shutting down while I am working on it,

Sometimes when I start it ,it goes into automatic repair loop and shuts down immediately,

It's also shows problem in charging also

Some while the charger is connected it doesn't get charge and shows unconnected

I have tried resetting it but it didn't solved my problem...

What would you suggest me sir.

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Stuck in verify identity

December 25, 2018, 2:46 pm

≫ Next: Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?

≪ Previous: Issue in my ay503tx model notebook with battery and automatic repair loop

Tried to set up new laptop and in the process of finding my Microsoft password the computer got stuck in verify your identity. Also narrator is stuck on and I can’t do ANYTHING. Is there a way to reboot. I can’t get out of this screen. Help

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Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?

December 25, 2018, 2:41 pm

≫ Next: Re: ENVY m6-k125dx turns on for a few seconds, then shuts off

≪ Previous: Stuck in verify identity

It is great to have you back and your patience is greatly appreciated.

I recommend you update the BIOS on the computer from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Also, try the steps in the below artilce and check.

https://support.hp.com/in-en/document/c03736054

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

↧

Re: ENVY m6-k125dx turns on for a few seconds, then shuts off

December 25, 2018, 2:47 pm

≫ Next: Re: Stuck in verify identity

≪ Previous: Re: DV7-6195us can't boot to CD / can't get to boot menu or boot device menu?

Hi @MrRobot thanks for your suggestions. The laptop isn't "randomly" shutting down... but it will always shutdown after 10 seconds from turning it on. To answer your questions:

The laptop was left at my house and i'm not sure what changes there have been to the software/hardware.

The BIOS page doesn't even show up.

The laptop is only on for 10 seconds before shutting off, so it's not overheating.

Since the laptop shuts off after 10 seconds, there is no way to boot into Windows.

Since the BIOS page doesn't show up, there is no way to update the BIOS.

Since the laptop doesn't stay on to boot into Windows, no drivers can currently be updated, nor can the HP Support Assistant be executed.

I have tried to get into the BIOS settings by repeatedly pushing F10 after turning on the laptop, but nothing happens and it still shuts off after 10 seconds.

There is no way to get to "My Computer" or run the System Diagnostics.

What we are dealing with is some low-level hardware problem I believe...

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Re: Stuck in verify identity

December 25, 2018, 3:16 pm

≫ Next: Re: Administrator password unknown

≪ Previous: Re: ENVY m6-k125dx turns on for a few seconds, then shuts off

Unknown computer model.

Mini Press and Pray Procedure

Almost every computer will respond to the "force down" command - simply press the power button until the computer shuts off, then release the button. Leave the computer "off" for several seconds before trying to start (boot) it again. "Several seconds" is just that, maybe 15 seconds or so.

This is a controlled-crash.

Not a great way to shut down the computer on a regular basis; the procedure will stop whatever is going on.

The question is whether you want to do this.

This mini-Press and Pray procedure works to shut down the computer.

Unless there is already something else wrong, the computer to reboot normally.

As to whether the system will reboot: The computer will certainly boot if it can do so. Assuming the best, the computer reads the Operating System information from the disk (as opposed to the memory), and boots to the login screen. Everything should slide into place.

This does not address the issue of not being able to log in due to Microsoft getting stuck. You could end up stuck again.

Narrator

The narrator (least of your current problems) can be switched off once you regain control of the login.

Settings> Ease of Access> Narrator

Swich Off the Narrator

If you think you might accidentally switch the narrator on with misplaced keystrokes,

UNCHECK (clear box) "Allow the shortcut key to start Narrator"

If you cannot clear the Microsoft login bits, call Microsoft and ask for help. This cannot be the first time this has happened to someone! You could also check at the Microsoft forum.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution"to help others find it.

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