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All Notebook Boot and Lockup posts

older | 1 | .... | 2863 | 2864 | (Page 2865) | 2866 | 2867 | .... | 2966 | newer

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    ,

     

    Thanks for the update,

     

    After reviewing your post thoroughly, I see that you have tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue. 

     

    As you have mentioned in your post that you have tried updating the drivers, updating the Bios as well as run an extensive test which has passed without any errors.

     

    In this scenario, this looks like a software related issue, let's try to do a system reset, For more details, please follow this link: HP PCs - Resetting Your Computer (Windows 10)

     

    Let me know how it goes for further assistance :)

     

    Regards,


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  • 12/23/18--05:38: Re: theft
  • If you had installed ESET SmartSuite for your internet protection suite and had enabled the ESET anti-theft protection and the uninstaller protection, you could go online to your ESET account and track/block and take webcam images of the thief.

     

    That is how I protect my teenager's notebook and my HP product loan Spectre x360 15-ch000 notebook

     

    If you had Intel LoJack installed and active you would also be able to track the notebook and lock it.

     

    If you don't have either, you'r best bet is to contact the police and fill out a theft report to submit to your homeowners insurance.  


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  • 12/23/18--06:13: Issue IPTV 2 channels SKY
  • we have 2 switch core hp procurve and for the vlan 4 (IPTV) channels works but the two channels from sky box are missing.

    from box sky to a monitor works but through  untagged vlan does not work.

     

    vlan 4
       name "IP_TV"
       tagged B1-B24,C1-C24,D1-D24,Trk1
       untagged J1-J8
       ip address 10.0.2.2 255.255.254.0
       ip igmp
       ip igmp querier interval 60
       qos priority 5
       vrrp vrid 1
          virtual-ip-address 10.0.2.1
          enable
          exit
       spanning-tree instance 1
       exit

     


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    ,

     

    It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
    I'm the Jeet_Singh & I'm at your service. 

     

    I'm glad to hear the PC seems to be working fine now, let's keep the computer under observation and check how it performs.

     

    If you come across any issues, please don't hesitate to reach out to us. We'll be more than happy to help you.

     

    Take care now and do have a fabulous week ahead. :)
    Regards,


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    j7.JPG

     

    the ips for that are 10.0.2.16 / 17 this two. but i cant.


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    Thanks


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    According to the specs I could find, your model PC came with Win10 preinstalled, so most likely, since HP does not supply Win7 drivers for the new Win10 PCs, forcing Win7 onto it is not going to work.

    What you could do is start afresh with a clean install of Win10.  That would allow you to reformat the drive and that would remove all trace of the garbage your "hacker" put on it.  But, that would also remove all the files and data in the process.

    ---------------------------------------------------

    If you need to save the data before doing that, then follow these steps for doing data recovery:

    1) Remove the hard drive from the old PC
    2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

     USB-Drive-Adapter.jpg

    3) Connect the old drive to a working PC using that adapter
    4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

    If this does not work, then you need to do the following:
    1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_edition.html
    2) Run the data recovery utility to see what can be retrieved from the old drive.

    If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

    And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/

    ------------------------------------------------------------

    Once you have the data recovery done, you can proceed with installing a new copy of Win10.

     

    Go to this link and follow the directions for creating Win10 installation media on a USB stick:  https://www.microsoft.com/en-us/software-download/windows10

     

    Once you have that, re-insert the drive back into the PC, insert the USB stick into the PC, and reboot it.  It should load the Windows installer automatically.

     

    IF it does not, then press the F9 key repeatedly while rebooting and when the Boot Device menu appears, select the USB drive.


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    You're generally only allowed to make one copy of Recovery Media using the HP Utility.  So, if you have already done that to create the media you have, the utility will not allow you to make a second copy.

    If you're only interested is creating recovery media on DVD, I would suggest this alternative approach ...

    My suggestion is you consider using a third-party solution known as Macrium Reflect (MR).

    I prefer to use third-party recovery solutions for the following reasons:
    1) More flexibility and reliabilty -- can make recovery media as often as you like, not restricted to one attempt, which if it fails, then you are stuck.
    2) More media options -- can create media in DVD, USB stick, or external drive format
    3) Mounting option -- can "mount" the save images as virtual "drives" and extract individual files and folders
    4) WinPE boot option -- can install a special boot option that allows you to boot to recovery information and do a repair or restore from there -- when Windows will not boot

    What I recommend is the following:
    1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
    2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive, USB stick, or DVDs
    3) Use the option to create a boot USB stick or CD

    My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

    I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore. Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinPE, and you can then use that to do a restore -- when you can't boot into Windows!

    NOW, you have the means to restore a full working system from the external drive, USB stick or DVDs in only a few minutes.

    Good Luck


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  • 12/23/18--07:48: Re: Blinking lights
  • More than likely, yes -- as blinking lights indicate a serious hardware failure.

    The light codes are contained in this HP thread:  http://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001


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    I ran into a similar issue a while back with a brand new Elitebook with a faulty display -- and I returned it.

    If you have that option, that is what I would suggest -- as this is most likely a serious video hardware issue and that is not easily fixable, which would most likely require sending the laptop to HP and waiting for some time for it to be repaired and returned.

    Good Luck


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    Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed mostly by vounteers. We have no way of diagnosing or repairing your PC from here.

    If this PC is still under the original one-year HP warranty, you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
    While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836

    ---------------------------------------
    However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
    ---------------------------------------


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    Although SMART testing is not 100% reliable, repeatedly failing such tests is a fairly good indication that your drive is dying -- and that will cause seizures as the PC halts while trying to read from, or write to, the drive.

    While it could last for several more days, it could also fail immediately! The more you use the drive, the less likely you'll be able to recover anything on it.

    So, there are four issues to address here:
    1) Data Recovery
    2) Drive replacement
    3) Recovery Media
    4) System restoration

    ---------- Data Recovery ----------

    Your best bet for recovering data now is to do the following:
    1) Remove the hard drive from the PC
    2) Purchase a USB-to-Hard Driver adapter kit
    3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_edition.html
    4) Connect the old drive to the working PC
    5) Run the data recovery utility to see what can be retrieved from the old drive.

    If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

    And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

    ---------- Drive Replacement ----------
    The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

    You can replace this with any similar laptop drive of the same capacity or larger.

    If the PC is still under the original one-year HP warranty, or if you have purchased an Extended Warranty and that coverage is still in place, you should be able to get the drive replaced by HP at no charge. To explore that option, you would have to contact HP Customer Support.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

    If you have trouble finding a phone number, then try: 1 (800) 474-6836
    ---------------------------------------

    However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.


    ---------- Recovery Media ----------

    Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

    You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

    Or, if you prefer, you can do the same by contacting HP Customer Service (see contact info above)

    If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com/

    ---------- System Restoration ----------

    While you are waiting for the media to arrive, read through this: http://support.hp.com/us-en/document/c00006110

    Good Luck


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    Thank you WAWood. Unfortunately, my HP warranty just expired a couple of months ago, so I can't contact their customer support. 

    I hoped someone on this forum had a similar problem and could suggest what worked for them   


    0 0
  • 12/23/18--08:14: Trouble on start-up.
  • When I boot, the blue windows sign shows up in the center of the screen with dots circling underneath it. Underneath these dots, it says "Preparing Automatic Repair". It takes about 5 mins until the entire screen is bright blue with a gigantic sad face formed from a colon and a bracket. Right below this, it says, "Your PC ran into a problem and needs to restart. We'll restart for you."

     

    Below this message is a QR code on the far left. On the right of this QR code is a message written in smaller text than the previous saying,"For more info about this issue ad possible fixes, visit https://www.windows.com/stopcode "

     

    It says that i should give this info: "Stop code: DRIVER PNP WATCHDOG"


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    My screen is totally black.

    Yes tried everything. Yes my computer is still alive, lol.  Well there’s no detachable battery on this which I was totally unaware of when I purchased it so where is the battery? Can you replace or .......????

    And yes I am TOTALLY SAVY ON REPAIR!! I 


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  • 12/23/18--11:06: Sleep
  • I recently upgraded from the early 2018 spectre x360 with the vega M chip to the late 2018 one with the GTX 1050 ti and when I put my laptop to sleep now it doesn't actually go to sleep. I thought it had something to do with the hinge of the laptop as when I closed it the fans kept running but the screen turned dark and then the IR blasters turned on for Windows hello, but when I changed it to hibernate when the lid was shut it worked perfectly. I then manually hit the sleep button and the same thing happened. the fans stayed, the screen when dark for a few seconds and windows hello activated. Any ideas why? Also is there any way to change the setting on the keyboard backlight turning off after a few seconds of nonuse? 


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    I'm glad to hear that you're "totally savvy on repair" -- so then I'm sure you already know that if you don't get a display, even when the notebook is connected to the charger that that has absolutely NOTHING to do with the battery! Right?

     

    Here are some troubleshooting steps you can follow from another PC to see if you can determine the cause of the lack of display on your notebook: http://hp.dezide.com/ts/start.jsp?guide=DisplayissuesandTouchscreen.net&section=ccweb&as=true&SFS=tdoc

     

    If that fails to product anything, the problem is that we HERE, have no way of diagnosing or repairing hardware problems.

    If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836

    If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

    If you live in the U.S., here is a link to the HP Service Repair Centers:
    https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

    Good Luck


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  • 12/23/18--12:41: Re: Trouble on start-up.
  • Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do on THIS forum.

    That said, the community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/

    Good Luck


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  • 12/23/18--13:08: Please wait message
  • I  updated the windows 10 I didn’t like it so I tried restoring my HP computer to factory settings with the CD that it came with now that I have done that I keep getting an error message that has the date and time and says please wait does anybody know how to I fix this problem thank you in advance 


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    Hello!

     

    I am a college student with an HP Pavilion laptop, touch screen, and I absolutely love it. The laptop is about a year and a half if id guess. Last year I dropped it (a very short distance) on the floor while pulling it out of my backpack. After bringing it on the table it blue screened on me. It did this for a while but I'm a broke college kid who can't afford to fix or buy a new one. Ever since then it click near the TouchPad (assuming I bent the hardware inside or something) I have to punch it, in order to get it to stop clicking..

     

    Today (12/23/18) I login to my laptop and it goes to a black screen where I can move my cursor. It doesn't move from this spot so I click Ctrl+Alt+Delete and bring up the task manager, hoping this would help but now currently I can only see the Taskbar at the bottom with nothing besides the windows tab and cortana and my background. The desktop is blank. The fan is going and it's sort of loud and I'm not sure what I'm supposed to do.

     

    The cursor is also buggy and if I try and move it, it'll fidget and it'll take a second to go where I want it to go 

     

    This is completely new to me and I've never had it happen before. 

     

    Thank you in advance for your help! 


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