Quantcast
Channel: All Notebook Boot and Lockup posts
Viewing all 123426 articles
Browse latest View live

Re: HP Pavilion DV6z-6c00 Hangs on Battery mode if AC is unplugged

0
0

Hi BHK6,

 

I'm on Windows 7 64bit.


Re: dv6-2150us --> does not power up.

0
0

Awesome, Kalt. The solution by you worked. I took out the battery and I powered it using just the AC adaptor. What appears to be the issue and whats the next step for me? Again, Appreciate your help on this. Thank you so much.

Help!!

0
0
I was using my Presario CQ60-215DX when I dropped something on the edge of it. It crashed instantly. After forcing it to shut down, I turned it on again. I can hear different sounds from inside it, the CD drive and stuff. It hangs up right then. The screen never lights up, the wifi light stays orange. What can I do?

BSOD when connecting to hotspot

0
0

Hi there,

 

Getting a BSOD when connecting to Nexus 4 wifi hotspot, and connection problems with any android hotspot. Repeatable. Have updated drivers, restarted, messed with settings such as FIPS and other network settings, attempted to manually connect, and reinstalled windows. One solution found online that I can't try is disabling the 802.11n support as the driver doesn't seem to give me that option. I've ruled out the hotspot as the problem - it works fine connecting to other devices. 

 

Is there a fix for this? The latest wifi drivers for this product are very old and don't help. This issue appears to be common and occur on various devices.

How do I get the Bios password for my Pavilion zv6000 notebook?

0
0
I have a HP Pavilion zv6000 notebook and have tried everything from pushing f2 f10 but all it does is it wants to know.....PhoenixBIOS Setup Utility and on the white screen it reads....Enter SETUP Password......I have never had a password for this unless someone else that used this put one in if that's the case I wouldn't know it! Please please please help me! I would gratefully appreciate solving this problem.

envy 4t-1000 BSOD - iaStor

0
0

Envy 4t-1000,  13 months old ( & 1 month out of warrenty! ). 

 

Dies with BSOD after few minutes of working - fails with iaStor.sys always.

 

1. I have figured out that the battery has an internal short - so I have removed it for the time being.

2. Ran system diagnostics - hard drive, memory, (even battery) all returned success in all tests.

3. Ran spinrite on drive - 100% ok.

4. Initially could not get past windows splash screen before dying - so I could not update drivers etc. ( safe mode failed too)

5. I ordered new recovery disks to reinstall because at the start It would not get past windows splash screen before dying.

6. Recovery disks fail every time ( tried 6 times ).  I tried all the suggestions I could find. -would not successfully boot after software was installed.

7. Used boot disk for kaspersky rescue disk - ran fine - no virus - did not crash.

8. Following internet suggestions - installed win 7 home premium from iso downloaded from digitalriver.

9. This install required the intel rapid storage (iaStor) drivers from hp at start before it would find drive - but it installed great.

10. Got fresh windows install to run great for 1 hour.

11. used usb drive to copy latest hp drivers from support site for networking, graphics, usb, etc....

12. Thought I had won - then it BSOD with iaStor.sys failure again.

13. Now, it boots but will die within 5 minutes.

 

This has got to be a driver issue!  Maybe an inconpatibility with some windows update.

 

This is a $1000 piece of $hit now that is just a year old.  What gives?  There has got to be someone out there that has fixed this.  I see other posts about the same problem, but I have yet to find a solution.

 

Please, can someone help me?

 

help - dv6663cl motherboard failure - unable to move harddrive to another dv hp laptop

0
0

My HP DV66623CL just suffered the common motherboard failure.  Since I have another DV6000 series laptop, I want to move my hard drive into the replacement laptop so I can keep all my softare and files.

 

When I try to boot up in another hp DV6000 series laptop with my old hard drive, windows vista would not boot properly.  I even tried the recovery mode but it just wont get past the initial blue windows background logo.

 

I know this is possible since I took the original harddrive from the replacement DV6000 and installed onto my friend's DV6000 and it boots up fine.

 

Something is wrong with the OS on my harddrive, how do I repair it so it will work in another DV6000 series laptop?

 

thanks in advance

Re: help - dv6663cl motherboard failure - unable to move harddrive to another dv hp laptop

0
0

Here are the specs for your failed HP Pavilion dv6663cl Entertainment Notebook Computer. Based on the specs, this model uses an Intel Core 2 Duo processor T7500 on an Intel PM965 / ICH8m based system board with NVIDIA GeForce 8400M GS graphics.

 

It may be possible that the dv6 model you are trying to install the drive in uses a different system board, CPU brand (AMD), etc. If this is the case, Windows may lock up or bluescreen and could require the use of a system repair disc or reinstallation.

 

When requesting assistance, please provide the complete model names and/or product numbers of all HP computers in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of the computer or inside the battery compartment. Please do not include the serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.

 

hp label.png

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation


Re: dv6-2150us --> does not power up.

0
0
The only thing I could recommend at this time would be to visit your product's support and drivers page and download+install the newest BIOS update for your computer.

Re: help - dv6663cl motherboard failure - unable to move harddrive to another dv hp laptop

0
0

thank you for the prompt response.

 

Any chance can you tell me which HP/Compaq laptop uses this motherboard so I know where to look for a used laptop?

Re: Help!!

0
0
Remove the battery from the bottom and disconnect the power cord and let it sit without power for a minute. Then plug in the power cord and battery and see if you can power it on again.

Re: help - dv6663cl motherboard failure - unable to move harddrive to another dv hp laptop

0
0

The system board appears to HP p/n 446476-001 and the HP Partsurfer indicates the following models use the same system board;

 

HP PAVILION DV6500 SPECIAL EDITION NB 
HP PAVILION NB DV6700T SPECIAL EDITION 
HP PAVILION NOTEBOOK PC DV6500T 
HP PAVILION NOTEBOOK PC DV6563CL 
HP PAVILION NOTEBOOK PC DV6565CA 
HP PAVILION NOTEBOOK PC DV6567CL 
HP PAVILION NOTEBOOK PC DV6568SE 
HP PAVILION NOTEBOOK PC DV6575CA 
HP PAVILION NOTEBOOK PC DV6575US 
HP PAVILION NOTEBOOK PC DV6585CA 
HP PAVILION NOTEBOOK PC DV6589US 
HP PAVILION NOTEBOOK PC DV6597XX 
HP PAVILION NOTEBOOK PC DV6598XX 
HP PAVILION NOTEBOOK PC DV6642CA 
HP PAVILION NOTEBOOK PC DV6663CA 
HP PAVILION NOTEBOOK PC DV6663CL 
HP PAVILION NOTEBOOK PC DV6672US 
HP PAVILION NOTEBOOK PC DV6675US 
HP PAVILION NOTEBOOK PC DV6700T 
HP Pavilion M. C. dv6515ef Notebook PC 
HP Pavilion M. C. dv6595eg Notebook PC 
HP Pavilion dv6500 CTO Entertainment Notebook PC 
HP Pavilion dv6501tx Entertainment Notebook PC 
HP Pavilion dv6502tx Entertainment Notebook PC 
HP Pavilion dv6503tx Entertainment Notebook PC 
HP Pavilion dv6504tx Entertainment Notebook PC 
HP Pavilion dv65058x Notebook PC 
HP Pavilion dv6505tx Entertainment Notebook PC 
HP Pavilion dv6506tx Entertainment Notebook PC 
HP Pavilion dv6507tx Notebook PC 
HP Pavilion dv6509tx Entertainment Notebook PC 
HP Pavilion dv6510tx Notebook PC 
HP Pavilion dv6511tx Entertainment Notebook PC 
HP Pavilion dv6512tx Entertainment Notebook PC 
HP Pavilion dv6513em Notebook PC 
HP Pavilion dv6513tx Notebook PC 
HP Pavilion dv6514ej Entertainment Notebook PC 
HP Pavilion dv6514tx Notebook PC 
HP Pavilion dv6515eo Entertainment Notebook PC 
HP Pavilion dv6515tx Entertainment Notebook PC 
HP Pavilion dv6516tx Entertainment Notebook PC 
HP Pavilion dv6517tx Notebook PC 
HP Pavilion dv6518tx Entertainment Notebook PC 
HP Pavilion dv6519tx Notebook PC 
HP Pavilion dv6520tx Entertainment Notebook PC 
HP Pavilion dv6521eo Notebook PC 
HP Pavilion dv6521tx Notebook PC 
HP Pavilion dv6522tx Entertainment Notebook PC 
HP Pavilion dv6523tx Notebook PC 
HP Pavilion dv6524tx Notebook PC 
HP Pavilion dv6525tx Entertainment Notebook PC 
HP Pavilion dv6526tx Entertainment Notebook PC 
HP Pavilion dv6527tx Entertainment Notebook PC 
HP Pavilion dv6528tx Notebook PC 
HP Pavilion dv6530ew Notebook PC 
HP Pavilion dv6530tx Entertainment Notebook PC 
HP Pavilion dv6532tx Entertainment Notebook PC 
HP Pavilion dv6533tx Entertainment Notebook PC 
HP Pavilion dv6534tx Entertainment Notebook PC 
HP Pavilion dv6535tx Notebook PC 
HP Pavilion dv6536tx Entertainment Notebook PC 
HP Pavilion dv6537tx Entertainment Notebook PC 
HP Pavilion dv6538tx Entertainment Notebook PC 
HP Pavilion dv6539tx Entertainment Notebook PC 
HP Pavilion dv6541ev Notebook PC 
HP Pavilion dv6541tx Entertainment Notebook PC 
HP Pavilion dv6542tx Entertainment Notebook PC 
HP Pavilion dv6543ev Notebook PC 
HP Pavilion dv6543tx Notebook PC 
HP Pavilion dv6544tx Entertainment Notebook PC 
HP Pavilion dv6545el Notebook PC 
HP Pavilion dv6545tx Notebook PC 
HP Pavilion dv6546tx Entertainment Notebook PC 
HP Pavilion dv6547tx Notebook PC 
HP Pavilion dv6548tx Entertainment Notebook PC 
HP Pavilion dv6549tx Entertainment Notebook PC 
HP Pavilion dv6550eb Notebook PC 
HP Pavilion dv6550er Entertainment Notebook PC 
HP Pavilion dv6550tx Entertainment Notebook PC 
HP Pavilion dv6551tx Notebook PC 
HP Pavilion dv6560ee Notebook PC 
HP Pavilion dv6560en Entertainment Notebook PC 
HP Pavilion dv6560et Entertainment Notebook PC 
HP Pavilion dv6561ee Entertainment Notebook PC 
HP Pavilion dv6570el Notebook PC 
HP Pavilion dv6570er Entertainment Notebook PC 
HP Pavilion dv6575et Entertainment Notebook PC 
HP Pavilion dv6579et Notebook PC 
HP Pavilion dv6580ee Notebook PC 
HP Pavilion dv6580el Entertainment Notebook PC 
HP Pavilion dv6580en Entertainment Notebook PC 
HP Pavilion dv6581ee Entertainment Notebook PC 
HP Pavilion dv6585ef Notebook PC 
HP Pavilion dv6590ep Notebook PC 
HP Pavilion dv6590et Entertainment Notebook PC 
HP Pavilion dv6594es Entertainment Notebook PC 
HP Pavilion dv6598ee Entertainment Notebook PC 
HP Pavilion dv6598eg Entertainment Notebook PC 
HP Pavilion dv6599eb Notebook PC 
HP Pavilion dv6599ee Notebook PC 
HP Pavilion dv6599ef Notebook PC 
HP Pavilion dv6599eg Entertainment Notebook PC 
HP Pavilion dv6599en Notebook PC 
HP Pavilion dv6599eo Notebook PC 
HP Pavilion dv6599ep Notebook PC 
HP Pavilion dv6599et Entertainment Notebook PC 
HP Pavilion dv6599ew Notebook PC 
HP Pavilion dv6601tx Notebook PC 
HP Pavilion dv6602tx Notebook PC 
HP Pavilion dv6603tx Notebook PC 
HP Pavilion dv6604tx Notebook PC 
HP Pavilion dv6605tx Notebook PC 
HP Pavilion dv6606tx Notebook PC 
HP Pavilion dv6607tx Notebook PC 
HP Pavilion dv6608tx Notebook PC 
HP Pavilion dv6609tx Notebook PC 
HP Pavilion dv6610tx Notebook PC 
HP Pavilion dv6611tx Notebook PC 
HP Pavilion dv6612tx Notebook PC 
HP Pavilion dv6613tx Notebook PC 
HP Pavilion dv6614tx Notebook PC 
HP Pavilion dv6615eg Notebook PC 
HP Pavilion dv6615ew Notebook PC 
HP Pavilion dv6615tx Notebook PC 
HP Pavilion dv6616es Notebook PC 
HP Pavilion dv6616tx Notebook PC 
HP Pavilion dv6617ed Notebook PC 
HP Pavilion dv6617en Notebook PC 
HP Pavilion dv6617tx Notebook PC 
HP Pavilion dv6618tx Notebook PC 
HP Pavilion dv6619tx Notebook PC 
HP Pavilion dv6620ef Notebook PC 
HP Pavilion dv6620em Notebook PC 
HP Pavilion dv6620tx Notebook PC 
HP Pavilion dv6621eb Notebook PC 
HP Pavilion dv6621ef Notebook PC 
HP Pavilion dv6621em Notebook PC 
HP Pavilion dv6621tx Notebook PC 
HP Pavilion dv6622ef Notebook PC 
HP Pavilion dv6622em Notebook PC 
HP Pavilion dv6622tx Notebook PC 
HP Pavilion dv6623ef Notebook PC 
HP Pavilion dv6623tx Notebook PC 
HP Pavilion dv6624tx Notebook PC 
HP Pavilion dv6625eb Notebook PC 
HP Pavilion dv6625ee Notebook PC 
HP Pavilion dv6625eo Notebook PC 
HP Pavilion dv6625ew Notebook PC 
HP Pavilion dv6625tx Notebook PC 
HP Pavilion dv6626tx Notebook PC 
HP Pavilion dv6627tx Notebook PC 
HP Pavilion dv6628tx Notebook PC 
HP Pavilion dv6629tx Notebook PC 
HP Pavilion dv6630el Notebook PC 
HP Pavilion dv6630eo Notebook PC 
HP Pavilion dv6630er Notebook PC 
HP Pavilion dv6635ef Notebook PC 
HP Pavilion dv6635el Notebook PC 
HP Pavilion dv6635em Notebook PC 
HP Pavilion dv6635en Notebook PC 
HP Pavilion dv6635eo Notebook PC 
HP Pavilion dv6635et Notebook PC 
HP Pavilion dv6635ez Notebook PC 
HP Pavilion dv66361el Notebook PC 
HP Pavilion dv6636ep Notebook PC 
HP Pavilion dv6637el Notebook PC 
HP Pavilion dv6637eo Notebook PC 
HP Pavilion dv6640et Notebook PC 
HP Pavilion dv6645ez Notebook PC 
HP Pavilion dv6650et Notebook PC 
HP Pavilion dv6651et Notebook PC 
HP Pavilion dv6660eb Notebook PC 
HP Pavilion dv6660ef Notebook PC 
HP Pavilion dv6660eg Notebook PC 
HP Pavilion dv6660em Notebook PC 
HP Pavilion dv6660ep Notebook PC 
HP Pavilion dv6660ev Notebook PC 
HP Pavilion dv6660ez Notebook PC 
HP Pavilion dv6661ev Notebook PC 
HP Pavilion dv6664en Notebook PC 
HP Pavilion dv6665el Notebook PC 
HP Pavilion dv6666ez Notebook PC 
HP Pavilion dv6667eg Notebook PC 
HP Pavilion dv6670eb Notebook PC 
HP Pavilion dv6670ee Notebook PC 
HP Pavilion dv6670eg Notebook PC 
HP Pavilion dv6670ej Notebook PC 
HP Pavilion dv6670el Notebook PC 
HP Pavilion dv6670en Notebook PC 
HP Pavilion dv6670ep Notebook PC 
HP Pavilion dv6670er Notebook PC 
HP Pavilion dv6670ew Notebook PC 
HP Pavilion dv6675ec Notebook PC 
HP Pavilion dv6675el Notebook PC 
HP Pavilion dv6675ep Notebook PC 
HP Pavilion dv6680ea Notebook PC 
HP Pavilion dv6680ec Notebook PC 
HP Pavilion dv6680ee Notebook PC 
HP Pavilion dv6680ef Notebook PC 
HP Pavilion dv6680ej Notebook PC 
HP Pavilion dv6680en Notebook PC 
HP Pavilion dv6680ep Notebook PC 
HP Pavilion dv6680et Notebook PC 
HP Pavilion dv6680ev Notebook PC 
HP Pavilion dv6685eo Notebook PC 
HP Pavilion dv6685es Notebook PC 
HP Pavilion dv6686es Notebook PC 
HP Pavilion dv6687el Notebook PC 
HP Pavilion dv6690ec Notebook PC 
HP Pavilion dv6690ef Notebook PC 
HP Pavilion dv6690ej Notebook PC 
HP Pavilion dv6690el Notebook PC 
HP Pavilion dv6690es Notebook PC 
HP Pavilion dv6690ev Notebook PC 
HP Pavilion dv6693el Notebook PC 
HP Pavilion dv6693es Notebook PC 
HP Pavilion dv6695el Notebook PC 
HP Pavilion dv6695es Notebook PC 
HP Pavilion dv6696es Notebook PC 
HP Pavilion dv6698en Notebook PC 
HP Pavilion dv6699ea Notebook PC 
HP Pavilion dv6699ed Notebook PC 
HP Pavilion dv6699ee Notebook PC 
HP Pavilion dv6699eg 
HP Pavilion dv6699el
HP Pavilion dv6699eo 
HP Pavilion dv6699er  
HP Pavilion dv6699es
HP Pavilion dv6699et
HP Pavilion dv6699ew
HP Pavilion dv6699ez

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation

Re: terrible sleep issue with HP pavilion 15-n003tx please help

0
0

Did your NB come with two ram modules installed ?

If yes, then remove one module and try using the sleep functionality with ONLY ONE MODULE installed.

 

If you dont have two RAM modules preinstalled try to borrow a "compatible" ram from your friend and use that ram to check the sleep functionality.


Basically you need to check if there is an issue with RAM compatibility.

 

Cheers.

Vivek

Product ID QC333PA

0
0

Hi,

 

i have a HP Pavilion dv7 laptop

 

i've run tune up diagnostics after pressing F2 at start up & I've come up with

 

Tune up-Failed-0G8421-611501-0G8421-405503

Product ID - QC333PA#ABG

Memory Module

 

The system keeps crashing when it seem to be running Chrome search engine but may happen at other times (unsure)

 

Re: Product ID QC333PA

0
0

OK.

 

Enter the UEFI diagnostic test environment of your notebook. Power button--> immediately tap the Esc key to invoke the startup menu. Choose F2 in the startup menu selection. Select the component tests and then choose memory. The following image is just examples of what you will see. 

 

UEFI 5.2.4.jpg

 

UEFI ver. 5.1.png

 

Is your notebook still in warranty? warranty status check

Memory modules are a warranty replaceable item.

 

If you have more than one module you can find out which one has failed by removing the modules and putting one in the slot closest to the systemboard. Power up the notebook and run the memory test on the module. If that one passes then turn off the notebook, remove the module and put the other one in its place and test it as well. 


Re: Hp pavillion g6 notebook pc - start up problem

0
0
tnk u Mario...for lending ur help.
I did go through the document for innumerable times but sorry 2 say that without yielding any positive results. The problem remains the same.
Now i think the only option left is either 2 try replacing the hard drive or dispose off the laptop itself..
anyway tnx again !

only the volume mute and wirles leds are working dv6 1330 ej

0
0

hello.

my computer is not starting.
today in the morning i turned it  off  after a coupke of hourse when i got to school i trayed to turned it back on and it dosent start.
only the volume bar leds are working and then it stoped and turned back off
what could be the problem?

 

i taryed to :
do a hard reset
pulled out bios battery and puting it back in.
pulled out ram and puting it back in.
nothing worked.

Re: Product ID QC333PA

0
0

Thanks I can do that but it is also re-setting the time back to 01/01/10 each time the laptop is turned off/or bluescreen.

 

I've checked the battery status & it says that that's okay, so unsure why the time is being re-set too.

 

if it's the DRAM, perhaps I can just replace both of them.

 

if it's the motherboard then I'll bin it as the laptop is 3-4 years old

ntoskrnl.exe BSOD, UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f

0
0

Hello,

 

Please can someone help? I've been trying to fix my (2011) HP Pavilion dv6 3130sa notebook for over a week now & I've ran out of ideas as to what to do next!

 

My notebook keeps crashing to BSOD and reboots into safe mode options. In Safe mode with networking the notebook seems more stable (so far) which makes me doubt a hardware issue. Also, I have scanned and tested my hard drive (No manufacturer 'Hitachi' scans available so used generic ones) , CPU, RAM (which has been swapped out with known good memory) and GPU (which has had burn-in tests and m/b (limited test with HOT CPU Tester (Lite)), HP Tools, scannow, and many other diagnostic tools with them all saying that my hardware is OK. I have reinstalled Windows 7 three times with an ISO and checked the connectors on my hardrive and ram. However, I still get the blue screen when running Windows 7 Home Premium 64 bit normally every 30 minutes or so and I get the same culprit: ntoskrnl:

 

Here are a few results from minidumps (using bluescreenview):

 

120413-14305-01.dmp    04/12/2013 23:32:42    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000010    00000000`80050033    00000000`000006f8    00000000`6d6eae5d    ntoskrnl.exe    ntoskrnl.exe+75bc0    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7601.18247 (win7sp1_gdr.130828-1532)    x64    ntoskrnl.exe+75bc0                    C:\Windows\Minidump\120413-14305-01.dmp    4    15    7601    278,744    04/12/2013 23:41:31   

 

120513-15553-01.dmp    05/12/2013 00:29:45    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000010    00000000`80050033    00000000`000006f8    00000000`6e2a3ff0    ntoskrnl.exe    ntoskrnl.exe+75bc0    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7601.18247 (win7sp1_gdr.130828-1532)    x64    ntoskrnl.exe+75bc0                    C:\Windows\Minidump\120513-15553-01.dmp    4    15    7601    278,744    05/12/2013 00:35:52   

 

120413-14305-01.dmp    04/12/2013 23:32:42    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000010    00000000`80050033    00000000`000006f8    00000000`6d6eae5d    ntoskrnl.exe    ntoskrnl.exe+75bc0    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7601.18247 (win7sp1_gdr.130828-1532)    x64    ntoskrnl.exe+75bc0                    C:\Windows\Minidump\120413-14305-01.dmp    4    15    7601    278,744    04/12/2013 23:41:31   

120413-14679-01.dmp    04/12/2013 23:20:05    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000010    00000000`80050033    00000000`000006f8    00000000`6d08aed7    ntoskrnl.exe    ntoskrnl.exe+75bc0    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7601.18247 (win7sp1_gdr.130828-1532)    x64    ntoskrnl.exe+75bc0                    C:\Windows\Minidump\120413-14679-01.dmp    4    15    7601    278,744    04/12/2013 23:25:44   

120413-14882-01.dmp    04/12/2013 22:23:05    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000010    00000000`80050033    00000000`000006f8    00000000`6e9ead12    atikmdag.sys    atikmdag.sys+ebd9c    ATI Radeon Kernel Mode Driver    ATI Radeon Family    ATI Technologies Inc.    8.01.01.1071    x64    ntoskrnl.exe+75bc0                    C:\Windows\Minidump\120413-14882-01.dmp    4    15    7601    278,744    04/12/2013 22:28:38   

There are dozens of minidumps which look more or less the same as above with the only difference being parameter 4: "Caused by driver: atikmdag.sys, dxgkrnl.sys, msahci.sys' which occurred only once but all these have the same crash address "ntoskrnl.exe+75bc0 " . The rest (dozens) are all caused by driver ntoskrnl.exe

 

Please can someone help me?

 

Thanks in advance.

Pavilion dv7-4178ca - keyboard and touchpad not operational at login screen

0
0

If I boot my computer into the setup mode, I have full use of the keyboard and touchpad.  As soon as I attempt to enter Windows, the keyboard and touchpad are not operational, so I cannot enter a password, or even move into the password field.

 

Even if I download drivers from the HP support site (using a different computer), I don't know how I can get them installed if I cannot log into Windows (safe mode doesn't work either).

 

I'm using Windows 7.

 

 

Thanks for any help.

 

 

[Edit]

 

I looked at the similar problem in this thread: http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Frozen-touchpad-and-keyboard-on-HP-Pavillion-dv6-3225dx/m-p/1968893#M30042 and the solution is not going to work for me (I cannot afford to reinstall WIndows).

 

I do have access to a Linux Boot CD, so if there are specific driver files that need to be placed in specific folders, I can do that.  I can probably also get my hands on a WinPE disk (Windows 7-32 bit), but I would need instructions on how to execute driver installation programs from that environment.

 

 

Viewing all 123426 articles
Browse latest View live




Latest Images